Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Average customer rating
4.4
(955 Reviews)
Rating breakdown 955 reviews
5 Stars
651
4 Stars
130
3 Stars
76
2 Stars
54
1 Star
44
Customer Reviews for Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac
Customer Rating
3
Beautiful sound! earbuds just might not be for me
on October 3, 2024
Posted by: quietcomfortfan
Gender:Female
Length of ownership:1 month
I think the main downside of these for me was the fit. My ears are on the smaller side, so I tend to go for headphones or earbuds that stay on the outside of the canal (like the 1st gen airpods, for example). I used the smallest setting and accessory pieces for the bose sneakpeek earbuds, and even with this change, they were still putting a bit too much pressure on my ear canal and causing some discomfort, and after longer periods, some pain. In terms of sound however, it is, as always, super clear and super rich, so that part was great. And I will say, for earbuds that were uncomfortable, they stayed in my ears very well during a couple of outside runs I used them for.
Response from bose.comBy Jeff, Customer Support, October 15, 2024
Hello, thanks for leaving your feedback after using the QC Earbuds. It's great to hear you were impressed by the sound quality but I'm sorry to hear you found them too big for your ears. The buds are designed to work with most ears, but they are not completely universal. We do offer a fit-guide on our YouTube to ensure you're getting the best fit: https://bose.life/qcefityt. I recommend giving this a try to see if it helps.
Should they be unsuitable, and too large for the ears, do not hesitate to get in touch with us to discuss returning them. https://bose.life/3ET4mCs
Jeff - Customer Support
Should they be unsuitable, and too large for the ears, do not hesitate to get in touch with us to discuss returning them. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love it!
on October 2, 2024
Posted by: anita707
Gender:Female
Length of ownership:1 month
After a month of using this product, I love it so far especially when it comes to the audio quality and aware/silence mode. Although I still haven’t used other features that these earbuds have to offer and can’t say much about it for the meantime, I really like how it came with 3 types of ear tips including the stability bands to which I personally use the small-sized ear tips and it fit me perfectly in the end! Other earbuds that I’ve used in the past just kept falling off from my ears and I appreciate how these earbuds just stays in place whenever I relax or traveling to places. The noise-cancelling feature is the best when you want to block out any outside noise or voices and it does the job pretty well if you want to immerse yourself within your own world while listening to music, videos, movies, etc. Another best feature of these earbuds is the battery life and it lasts for a good while for me since I’m a college student who depends on these whenever I’m on break or studying. Even though I’m more of a headphones girl,I took a liking to these Bose QuietComfort earbuds pretty quickly and I can’t go anywhere without these. Plus, it doesn’t take a lot of space in my bag which I loved a lot!
Written by a customer while visiting bose.com
Customer Rating
5
Love The Noise Cancellation
on October 2, 2024
Posted by: Teerog1
Gender:Female
Length of ownership:1 month
I received these earbuds about a month ago and after charging them once was able to easily pair with my phone. Initially, there was some hissing while the music was playing which was resolved by swapping to the smaller earbud tips. The noise canceling in these buds is impeccable. I used them on a flight and they cancelled the external noise better than the over the ear Bose headphones. I actually used both during the fight to compare. The battery life is very long as I have only charged the case once and have used them during my walk breaks, workouts and flights. Paying with the Peloton bike was very easy as well and the sound is so crisp and clear and the same goes for phone calls. The sound is just amazing. The buds are very sensitive, however and one slight touch will pause the music which can be a little annoying if you have to adjust them in your ear. The volume controls are easy to use and I love the fact that I can change the sound of the music to add more bass, etc. The case small enough to fit into my belt bag but doesn’t have a strap or any type of attachment that would make it easier to attach to anything to carry them. Perhaps Bose will develop a carrying case for them. Overall, I am pretty pleased with these earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound isolation and great features!
on October 1, 2024
Posted by: OhBooth
Gender:Female
Length of ownership:1 month
I've been using these since the first day I got them, and I am so impressed! The noise canceling is perfect, and extends to calls as well (I have a relative that always knows when I'm on my blue tooth ear phones, and she couldn'thear anything, and I answered the phone using a shop vac). I love all the features (there is really too many to list, but my faves are the touch controls and the voice controls). The battery also lasts a long time, I didn't even have to recharge the case until over a week after I got them, and I used them for at least two hours a day. The couple things that could be improved are when my hair brushes against the outside of them, it sounds like amplified scratching (probably do to the touch controls), and the case is awkward to open, especially if you have short nails. But the pros severely outweigh the cons, and I am so glad to have these amazing earbuds! I would highly recommend to anyone.
Written by a customer while visiting bose.com
Customer Rating
4
Very comfortable
on October 1, 2024
Posted by: Rainbow
Gender:Female
Length of ownership:1 month
I have been a Bose user for years and love my other quiet comfort earbuds. These earbuds are more comfortable and easier to grasp and put in. The case is smaller and more portable but the case is very slippery and feels cheap compared to the other earbuds case. I think if the case was easier to grasp, add a hole and clip and an addition case to personalize it would make it pretty close to perfect!
Written by a customer while visiting bose.com
Customer Rating
5
I like them!
on September 30, 2024
Posted by: Ken
Gender:Male
Length of ownership:3 months
This product is excellent and I love it so far. Very simple to use and light weight. The controls are very responsive and the awareness mode amplifies your surroundings so you can actually hear what's happening around you. I'm very happy with these and they look and fit great right out the box.
Written by a customer while visiting bose.com
Customer Rating
5
Best in class
on September 28, 2024
Posted by: LallaR
Gender:Female
Length of ownership:1 month
Typical of Bose, the quality, comfort and sound are superb. These are the first earbuds I’ve had that don’t fall out of my ears at random, and I suspect it’s because of the two points of adjustable fitment (ear canal and outer “dish”), which I love. These stay in my ear most of the day and often into the night, and there is no discomfort or ache from having them in for such long periods of time. The “aware” mode is fantastic and it sounds like there is some electronic amplification of the surrounding ambient noise when in aware mode that is necessitated by the nearly perfect seal these buds have in my ears when positioned correctly. Also typical of Bose quality that is on par with the zen-like silence their QC cans can achieve, is their quiet mode. And likewise, listening to music with these remains best in class. On a side-by-side test of calls with my other brands of earbuds and headphones, callers (zoom and over cell) chose these. They’ve also been problem-free pairing with my Apple ecosystem. The only two issues I’ve found are that they don’t handle high wind environments well, though to be fair, none of my other earbuds do either, and I wish there was a lanyard attachment on the case because it would make them easier to find in my bag a/o attach to something for easy grab and go. Gestures are nicely customizable and easy to remember. They charge quickly and I appreciate the additional charges stored in the case. So…these come out at the top of my line-up for me and they’re the ones I now always reach for. Well done Bose!
Written by a customer while visiting bose.com
Customer Rating
5
These are powerful upgrades for everyday listening
on September 26, 2024
Posted by: jetstwin
Gender:Male
Length of ownership:1 month
Although these share the same name as the original Bose QuietComfort Earbuds, the 2nd generation brings some notable upgrades.
First off, the case design stands out—it’s smaller but slightly thicker than my QuietComfort 2 case due to the removal of the earbud stems. The new matte finish on the case is sleek, and a much-appreciated upgrade is the wireless charging feature, which wasn’t available on the previous model.
A key change is the introduction of a dedicated app, Bose QC Earbuds, with a unique "B" and "BCE" logo. This app gives you full control over your earbud experience, offering features like:
Noise Control: You can switch between Quiet, Aware, or Off modes either in the app or by voice commands. In general, noise cancellation is excellent, though I did notice that in Quiet mode, wind noise during outdoor walks seemed more pronounced. This may be because the Quiet mode reduces other sounds, making wind noise stand out more—I'll need to test it further.
EQ Settings: The default EQ is set to Flat, but there are presets like Bass Boost, Treble Boost, and Custom, allowing you to fine-tune Low, Mid, and High frequencies to your liking.
Touch Controls: You can customize Single, Double, and Triple Press, as well as Hold functions for each earbud, giving you complete control over your listening experience.
Voice Control: Available in multiple languages (English, Chinese, German, French, and Spanish), you activate commands by saying "Hey Headphones." I had a few issues getting this to work reliably, but it might just be a learning curve.
One of the standout features is Multipoint connectivity, which lets you seamlessly connect to two devices at once. Switching between my phone and computer was a breeze, which is incredibly convenient.
Other useful features include Fast Mute with touch control, a remote selfie option to control your phone’s camera, and Smart Calls, allowing you to accept or reject calls, use low-latency mode for gaming or movies, and even check battery predictions for how much playtime or talk time you have left.
The noise cancellation is top-notch, as expected from Bose. It’s also IPX4 water-resistant, meaning it can handle splashes and light rain—great for daily walks. The earbuds come with three sizes of silicone ear tips and stability bands to ensure a perfect fit.
Battery life is solid—8.5 hours on the earbuds alone, or up to 31 hours with the charging case. Fast charging gives you 2 hours of playback with just a 20-minute charge.
Overall, these 2nd-gen QuietComfort Earbuds deliver an impressive upgrade with features that rival or surpass other top brands, all while maintaining Bose’s legendary sound quality and noise cancellation. At an affordable price, these everyday earbuds are ideal for anyone, including retirees like me, who enjoy listening to music during daily walks without breaking the bank.
Bose nailed it with these—Powerful, not precious, just as they promised.
Written by a customer while visiting bose.com