Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(7,788 Reviews)
Rating breakdown 7,788 reviews
5 Stars
6,375
4 Stars
1,047
3 Stars
207
2 Stars
56
1 Star
103
86%of customers recommend this product.
(
653 out of
757)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Customer Rating
2
I love the new slim and light profile but ...
on July 27, 2025
Posted by: SamFan
[This review was collected as part of a promotion.] I am thoroughly impressed with the new slim and light weight profile of the Samsung fold. The seamless design is truly a testament to Samsung's engineering prowess. The solid build feels incredibly sturdy and reliable. The Galaxy AI capabilities have improved significantly! I thoroughly used the AI writing assist feature to proofread and sometimes generate new content with the generative edit feature. I also love the Galaxy AI interpreter feature. One complaint is the 500 character limit in the Galaxy AI grammar and spell check feature.
There were a few deal breakers for me: 1) battery would rapidly deplete, 2) it runs warm/hot, and 3) the power button is easy to miss. Despite this, I will eagerly await Samsung's next round of Galaxy devices. I am confident they will work out these kinks.
Value
2
Response from Samsung USBy R&R Team, July 29, 2025
Thank you for your thoughtful review of the Galaxy Z Fold7! We love to see that you're impressed with the slim, lightweight design and the advancements in Galaxy AI capabilities. Regarding your concerns about overheating and rapid battery depletion, it's important to note that several factors can contribute to this. When using features or apps that demand more power or during extended use, it’s normal for the device to generate some heat. Additionally, during wireless or fast charging, the phone may feel warmer than usual. We recommend checking out our support page for tips on optimizing your device's performance and managing heat. Your experience is important to us, and we want to ensure you get the best out of your Galaxy Z Fold7. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/#:~:text=Keep%20the%20device%20updated%20with,only%20available%20on%20supported%20models.
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https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/#:~:text=Keep%20the%20device%20updated%20with,only%20available%20on%20supported%20models.
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Written by a customer while visiting Samsung US
Customer Rating
5
Had very convenient software and great quality!
on July 27, 2025
Posted by: Cdxp0097
[This review was collected as part of a promotion.] Great for anything and everything loved the screen size and quality and speed 10 out of 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beast in hands
on July 27, 2025
Posted by: Brebanusa
[This review was collected as part of a promotion.] Gemini AI is super , phone is top notch. Screen resolution is great. Battery, garbage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great foldable in the world
on July 27, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I moved to Z fold 7 first foldable. It's great function easy and comfortable to use it.
I love it.
I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally
on July 27, 2025
Posted by: Manoseven
from 40014
Expertise:Expert
Love that they Finally upgraded the camera. Bigger screen, thinner, and lighter to me! Home Run Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Inarifox25
on July 27, 2025
Posted by: Inarifox
[This review was collected as part of a promotion.] Love the phone best phone ever 😍 everyone needs to get one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the price
on July 27, 2025
Posted by: steven
This phone is a real kick in the shens honestly. I was so looking forward to this phone, but Samsung has really dropped the ball here.
The battery life is extremely poor compared to most other upper tier phones. I have an S24 Ultra, and I can go 2 full days with that phone with light - moderate use before I really need to start looking for a charger. This fold 7 can't even go one full day.
The lack of spen support is a MAJOR set back. I pre-ordered this phone assuming it was going to have an spen like the Fold 6. Knowing that I'd have to settle for it being in the case rather than conveniently stored in the phone like the Ultra. But to find out after getting the phone that they removed spen support.... seriously what where you thinking Samsung? Such an absolutely terrible move. Especially with the cost of this device, and you are removing features? I don't care if the phone needed to be a little thicker. Making the "thinnest foldable" just to say you have the thinnest foldable without taking into account the feature set is just absurd.
Speaking of the thinness, it is in fact too thin. I don't even have that big of hands but it is so thin that it is difficult to hold in a way that you are not touching the screen or feeling like you are going to drop it easily.
The power button is a pain to press at times. For whatever reason they decided to make it almost flush with the side of the phone rather than protruding a bit like the volume buttons. Making it weird to press a lot of times.
The aspect ratio on the internal screen is pretty meh as well. About the only content that really takes advantage of an almost square screen is reading. Videos are going to have huge black bars in whatever orientation you are in. And the result is often actually a smaller video than what I had full screen on my S24 Ultra.
The speakers are also a huge step down from the S24 Ultra. The volume is fine, but the quality is pretty terrible. Anything above 50% volume sounds like a mess.
The camera is yet another area that is a downgrade. Even though this Fold 7 is supposed to have a 200 Megapixel camera, the quality is worse. It also has the zoom limited to 30x.
All in all, this phone is a definite downgrade from the S24 Ultra, much less an S25. Yet it costs over 50% more that the S24 / S25. That is crazy. I love the idea of a foldable phone to be able to have the bigger screen when consuming content that makes use of it. But sadly Samsung is going in the wrong direction in almost every category. All so that they could make something thinner.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, July 29, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Steven. We appreciate your passion for our foldable devices and noted your concerns about battery life and S Pen support. The Z Fold7 was designed to be thinner and more compact, and your feedback on features will help shape future models. Your insights regarding the power button design and overall usability are valuable to us. We aimed for a sleek device while still keeping its functionality. The display aspect ratio was carefully made so that when folded, the Galaxy Z Fold 7's cover screen features a 21:9 aspect ratio, which is similar to that of premium bar-type smartphones. This improved aspect ratio allows for a more natural typing experience. We're committed to excellence in audio and camera quality, and your feedback is invaluable. Thank you again for your review. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing screen & picture.
on July 27, 2025
Posted by: Imdaone
[This review was collected as part of a promotion.] Galaxy AI on this amazing phone has gone to an level to help everyone stay on track.
Value
5
Written by a customer while visiting Samsung US