Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(7,788 Reviews)
Open Ratings Snapshot
Rating breakdown 7,788 reviews
5 Stars
6,375
4 Stars
1,047
3 Stars
207
2 Stars
56
1 Star
103
86%of customers recommend this product. 
(
653 out of 757
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Customer Rating
1 out of 5
1
Pen not storable in phone
on August 8, 2025
Posted by: Kakww8
Put somewhere to store the pen guys. Come on. Some of us are waiting for that feature. Until it's there you can forget it
Response from Samsung USBy R&R Team, August 8, 2025
Thank you for your feedback on the Galaxy Z Fold7! We understand how important the S Pen is to our users. While it remains a valuable part of the Galaxy lineup, our main focus with this latest iteration was to deliver the lightest and thinnest experience possible. We aimed to maximize portability, which we believe is essential for your user experience. Your insights are invaluable as we continue to innovate and enhance our products! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Huge improvement over fold5
on August 8, 2025
Posted by: Tech
from Tn
Expertise:Intermediate
Loved fold5 but fold 7 bigger screen yet lighter,thinner. Highly recommend with Latter case(thinnest carbon,lightest,great protection,perfect fit,helps openingFold7)
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is the one!
on August 8, 2025
Posted by: Jables
[This review was collected as part of a promotion.] It's great! Best fold yet! Screen is so bright and it feels super sturdy! 100% recommend. Galaxy AI is cool for photo editing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 8, 2025
Thank you for your review of the Galaxy Z Fold7, Jables! We appreciate your thoughts on the Galaxy AI and how it enhances your experience and makes photo editing fun for you. Whether folded or unfolded, the expanded 21:9 Cover screen makes it comfortable to hold, and when you open it up, the 8-inch Main Screen offers the most expansive view of any Galaxy phone. It’s perfect for multitasking and enjoying your favorite content. We are glad to have you in our community and hope the Z Fold7 continues to impress you! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
excellent phone
on August 8, 2025
Posted by: David
Expertise:Beginner
the phone is the best phone I have ever owned perfect size and functionality the ONLY problem is the lack of good cases for it the phone itself is excellent
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 8, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Z Fold7, David! It's awesome to see that you consider this the best phone you’ve ever owned, and we’re glad you appreciate its perfect size and functionality. We understand that you want more cases for this phone. We’re always working to improve, so please stay tuned for updates on new cases that may be released in the future. Your support and feedback mean a lot to us, and we’re excited to keep providing you with the best devices in the market. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great device
on August 8, 2025
Posted by: Antfold
[This review was collected as part of a promotion.] Love my fold I have been long time Note / S series ULTRA user first fold love it with all the features and compatibility with this device. Paired with AI this is by far best experience i have had with smart phones
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Rotten Apples
on August 8, 2025
Posted by: OneBadApple
[This review was collected as part of a promotion.] I don't always eat apples but when I do, my samsung in my hand. I love The New Z fold 7 its lighter has a big screen and a small screen the 200 megapixel camera is alsome. Im not just saying this because I'm pro Samsung, it because I enjoy eating Apples.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best
on August 8, 2025
Posted by: Aj Jonathan Berg
from Chicago
Expertise:Beginner
Best gift for my brother. Wise investment, advertising helped me to buy this product.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stopping updates
on August 8, 2025
Posted by: 0000
Expertise:Intermediate
So you really can't stop a update. You can change your settings but still get an update!
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 8, 2025
It's great to hear from you! Thank you for sharing your thoughts on the Galaxy Z Fold7. We noticed your concerns about the software updates. While they can be updated automatically, there is a way to manage them. Simply open your Settings and tap on Software updates. From there, you can look for the option "Auto download over Wi-Fi" and disable it if it is enabled. This will give you more control over when updates are installed. We appreciate your feedback, and if you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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