Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(7,788 Reviews)
Rating breakdown 7,788 reviews
5 Stars
6,375
4 Stars
1,047
3 Stars
207
2 Stars
56
1 Star
103
86%of customers recommend this product.
(
653 out of
757)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Hands down best phone out there
on October 24, 2026
Posted by: Jermbrown
[This review was collected as part of a promotion.] I chose this phone for the camera, and the accessibility to any and all apps. The memory is perfect for all photos I take of kids, pets and photo shoots with my wife. Never have less then one bar on connections.
Value
5
Response from Samsung USBy R&R, October 28, 2026
Hey there Jermbrown,
We're thrilled to hear your Galaxy Z Fold7 is capturing so many special moments! Its versatile camera system, generous storage, and reliable connectivity make it easy to photograph family memories, enjoy your favorite apps, and stay connected. It's especially wonderful knowing the camera has become such a valuable part of your experience. Thank you for choosing Samsung and sharing your Galaxy journey!
-Ty
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We're thrilled to hear your Galaxy Z Fold7 is capturing so many special moments! Its versatile camera system, generous storage, and reliable connectivity make it easy to photograph family memories, enjoy your favorite apps, and stay connected. It's especially wonderful knowing the camera has become such a valuable part of your experience. Thank you for choosing Samsung and sharing your Galaxy journey!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Little better than previous versions
on October 24, 2026
Posted by: Elevatordad
[This review was collected as part of a promotion.] I have had samsung everything tvs, phones,watches, home appliances. Only device I have had constant problems with is the fold products I have had to get replacements atleast 6 times a year and most of the time I have had to pay the deductible...love the phones but the inside screen always gets the line down the middle lose wifi and Bluetooth...thats the only problem the inside screen and needing some many replacement
Value
3
Response from Samsung USBy R&R, October 26, 2026
Hi there Elevatordad,
Thank you for taking the time to share your feedback. The Galaxy Z Fold7 was designed to combine premium performance, foldable versatility, and Galaxy AI tools. If the software layout or app behavior does not meet your expectations, checking the device settings and installing any available updates may enhance your day-to-day usability. Feedback like yours helps us better understand the customer experience, so we appreciate your input. Thank you for sharing your thoughts.
-Ty
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Thank you for taking the time to share your feedback. The Galaxy Z Fold7 was designed to combine premium performance, foldable versatility, and Galaxy AI tools. If the software layout or app behavior does not meet your expectations, checking the device settings and installing any available updates may enhance your day-to-day usability. Feedback like yours helps us better understand the customer experience, so we appreciate your input. Thank you for sharing your thoughts.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features
on October 24, 2026
Posted by: Smiley
[This review was collected as part of a promotion.] I chose this product because I've always wanted one, finally I got it, I use it for personal and business, I also play games, easy to understand, camera is great as well, im still learning new things about the phone, i give it a 10+, thank you samsung 😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy!
on October 24, 2026
Posted by: Mgirl23
Terrible phone! My fiance and I both bought these phone and inside screen turned black the first couple months of having them! I got my fixed but now its broken again! My fiance took his in and they took a black light to his phone and said oh there is a small scratch we cant fix it! He never dropped his phone pr anything.. now he is stuck paying a phone that is broken! And these phones arnt cheap!
Response from Samsung USBy R&R, October 26, 2026
Hello Mgirl23,
Thank you for sharing your experience with your Galaxy Z Fold7. We appreciate the time you took to provide your feedback. The Galaxy Z Fold7 is designed to support multitasking, creativity, and everyday use through its dual-screen functionality. It's important to note that preferences for features may differ from those of previous Galaxy devices or models. The foldable display design involves engineering trade-offs that can be perceived differently by users.
We value your insights on how the Galaxy Z Fold7 is performing in real-world scenarios. Additionally, we offer an extended warranty program for your Galaxy Z Fold7. Samsung stands behind the quality of its products with a warranty that covers any manufacturing defects in materials and craftsmanship. This warranty is valid for 12 months, as specified for each product. With this protection, you can have peace of mind knowing that your investment is safeguarded throughout this period, ensuring the reliability and performance you expect from Samsung.
For more information about our Samsung Care+ program, please check the link below. Thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy Z Fold7. We appreciate the time you took to provide your feedback. The Galaxy Z Fold7 is designed to support multitasking, creativity, and everyday use through its dual-screen functionality. It's important to note that preferences for features may differ from those of previous Galaxy devices or models. The foldable display design involves engineering trade-offs that can be perceived differently by users.
We value your insights on how the Galaxy Z Fold7 is performing in real-world scenarios. Additionally, we offer an extended warranty program for your Galaxy Z Fold7. Samsung stands behind the quality of its products with a warranty that covers any manufacturing defects in materials and craftsmanship. This warranty is valid for 12 months, as specified for each product. With this protection, you can have peace of mind knowing that your investment is safeguarded throughout this period, ensuring the reliability and performance you expect from Samsung.
For more information about our Samsung Care+ program, please check the link below. Thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Zfold7
on October 23, 2026
Posted by: ACOOKIE
[This review was collected as part of a promotion.] I chose to provide this review. I have had my phone for less than a month and the fold of the big screen has already crashed!! I never dropped or damaged my phone so not sure what happened, just thankful for insurance. Besides that it is the best phone that I ever had. It does a lot of amazing things and so much more that I still am not aware of. Gaming is really
Value
4
Response from Samsung USBy R&R, October 27, 2026
How is it going ACOOKIE,
Thank you for sharing your experience! We’re glad to hear that you’re enjoying the expansive display, powerful multitasking capabilities, and immersive gaming experience of the Galaxy Z Fold7. We understand your concern regarding the folding display becoming unresponsive shortly after purchase. We recommend having the device evaluated through Samsung's authorized repair services to determine the appropriate next steps and available coverage. Your feedback is important to us, and we appreciate your choice of Samsung!
-Ty
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Thank you for sharing your experience! We’re glad to hear that you’re enjoying the expansive display, powerful multitasking capabilities, and immersive gaming experience of the Galaxy Z Fold7. We understand your concern regarding the folding display becoming unresponsive shortly after purchase. We recommend having the device evaluated through Samsung's authorized repair services to determine the appropriate next steps and available coverage. Your feedback is important to us, and we appreciate your choice of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy zfold7
on October 23, 2026
Posted by: Elaine
[This review was collected as part of a promotion.] Overall I really like my phone, but had to replace phone soon after I got it because the screen started messing up. I chose the silver phone but doe the replacement they could only offer me the blue phone which I do not like the color, but had no choice. Thanks to cases I can cover up the phone, but I can no longer use my clear case. Overall I still like and I chose the zfold but looking forward to the z roll out phone.
Value
4
Response from Samsung USBy R&R, October 27, 2026
Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
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Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
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Samsung Community
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Response from Samsung USBy R&R, October 27, 2026
Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This device is ideal for older generations
on October 23, 2026
Posted by: Nurseforrent
[This review was collected as part of a promotion.] I chose the Galaxy Z Fold 7 because I wanted a single device that could effortlessly handle both productivity and downtime without compromise. For work, the expansive inner display is an absolute game changer. I can review documents, manage emails, and run split screen apps side by side without feeling cramped. When it’s time to unwind, the screen is incredible for streaming movies, catching live sports, and mobile gaming with zero lag. The slimmer build makes the outer screen comfortable for everyday texting, but unfolding it turns it into a complete workstation and entertainment hub in seconds. Definitely a solid choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great and fast
on October 22, 2026
Posted by: Mpnj2010
[This review was collected as part of a promotion.] Great phone, fast and very slim and light, haven't had an issue with it in a year, the only downfall is the Camera unit that is bulky making phone wobble a lot.
Value
4
Response from Samsung USBy R&R, October 23, 2026
Hello Mpnj2010,
We’re pleased to hear that your Galaxy Z Fold7 has been providing a fast and enjoyable experience! Its slim design, lightweight feel, and expansive foldable display make it a versatile companion for everyday activities. We acknowledge your feedback regarding the raised camera housing, which can cause the phone to wobble when placed flat. For certain activities, Flex Mode offers a great way to enjoy content while the phone is partially folded. We appreciate your insights and thank you for being a part of the Samsung Galaxy family!
Tips for using Galaxy Z Fold7 Cover screen and main screen
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We’re pleased to hear that your Galaxy Z Fold7 has been providing a fast and enjoyable experience! Its slim design, lightweight feel, and expansive foldable display make it a versatile companion for everyday activities. We acknowledge your feedback regarding the raised camera housing, which can cause the phone to wobble when placed flat. For certain activities, Flex Mode offers a great way to enjoy content while the phone is partially folded. We appreciate your insights and thank you for being a part of the Samsung Galaxy family!
Tips for using Galaxy Z Fold7 Cover screen and main screen
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US