Customer reviews from De'Longhi
De'Longhi - Refurbished Excellent - Magnifica Plus Fully Automatic Espresso Machine - Silver
Average customer rating
4.8
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
195
4 Stars
17
3 Stars
5
2 Stars
1
1 Star
5
88%of customers recommend this product.
(
61 out of
69)
Customer Reviews for De'Longhi - Refurbished Excellent - Magnifica Plus Fully Automatic Espresso Machine - Silver
Posted by: Leo Mencio
Length of ownership:3 months
Verified Purchase:Yes
This is an awesome coffee machine, perfect coffee every time! We love the large selection of bevoand the ability to customize each drink to our preference is “over the moon”! The only downside is… now we drink a lot more milk-base coffee drinks! Highly recommend this machine!
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: RG3
Length of ownership:1 month
Verified Purchase:Yes
This is my first espresso machine. I chose this brand and model based on 6 months of research and experimentation. After using it now for three weeks, I'm not really sold on it. I believe it makes really good coffee, espresso, and like espresso beverages but I don't like that the beverage is not very hot.
After contacting De'Longhi, they gave me a list of remedies to try to make the water hotter other than what is located in the settings.
After contacting De'Longhi, they gave me a list of remedies to try to make the water hotter other than what is located in the settings.
No, I would not recommend this to a friend.
Response from De'LonghiBy De'Longhi Customer Service, January 27, 2026
Dear RG3,
Thank you for sharing your experience with the De’Longhi Magnifica Plus Espresso Machine (Product ID: ECAM32070SB). We appreciate the time you invested researching your first espresso machine, and we understand how important it is for your beverages to reach the temperature you expect. We are glad to hear you enjoy the coffee quality, and we want to help you achieve the best results possible.
Thank you for trying the remedies provided by our Customer Care Team. If the temperature concern continues, we kindly request a short video demonstrating the steps completed and the latest result. This will allow us to validate the machine’s performance and provide the most accurate next steps for you.
Please note: Temperature complaints are quite common and are often related to appliance adjustments or expectations rather than a defect. To properly assess the temperature, a coffee temperature test is required. Please follow these steps in order:
1) Turn the appliance ON.
2) Set the temperature to the maximum level (see Section 9.6 “Coffee
3) Temperature” in your user manual).
4) Run 1–2 rinse cycles to warm up the internal hydraulic system.
5) Select and prepare a 2X espresso coffee.
6) Start the brewing process.
7) Allow at least 20 ml of coffee to be dispensed into the cup.
8) Measure the temperature 2–10 mm from the coffee spout.
The expected range is 83°C ± 3°C at a medium temperature level, equal to 181.4°F to 188.6°F. The optimal extraction temperature for espresso falls between 85°C–96°C (185°F–204°F) at the brewing head. However, as hot water travels through the coffee puck and into the cup, heat naturally dissipates by 5–15°F. As a result, the measured flow temperature at the cup is slightly lower than the internal brew temperature.
A reading of 181–189°F (83°C ± 3°C) at the spout indicates that the extraction is occurring within the correct thermal window, ensuring proper flavor extraction, balanced crema formation, avoidance of burned or bitter taste.
This is the industry standard for fully automatic espresso systems.
Please record a short video showing these steps clearly. If the issue persists after completing the test, reply with the video so we can assist you further, offer troubleshooting, or proceed with warranty options if needed. We are here to support you and ensure your machine performs to your satisfaction.
To reach us directly, please feel free to chat with a live expert at:
https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right.
Kind regards,
Thank you for sharing your experience with the De’Longhi Magnifica Plus Espresso Machine (Product ID: ECAM32070SB). We appreciate the time you invested researching your first espresso machine, and we understand how important it is for your beverages to reach the temperature you expect. We are glad to hear you enjoy the coffee quality, and we want to help you achieve the best results possible.
Thank you for trying the remedies provided by our Customer Care Team. If the temperature concern continues, we kindly request a short video demonstrating the steps completed and the latest result. This will allow us to validate the machine’s performance and provide the most accurate next steps for you.
Please note: Temperature complaints are quite common and are often related to appliance adjustments or expectations rather than a defect. To properly assess the temperature, a coffee temperature test is required. Please follow these steps in order:
1) Turn the appliance ON.
2) Set the temperature to the maximum level (see Section 9.6 “Coffee
3) Temperature” in your user manual).
4) Run 1–2 rinse cycles to warm up the internal hydraulic system.
5) Select and prepare a 2X espresso coffee.
6) Start the brewing process.
7) Allow at least 20 ml of coffee to be dispensed into the cup.
8) Measure the temperature 2–10 mm from the coffee spout.
The expected range is 83°C ± 3°C at a medium temperature level, equal to 181.4°F to 188.6°F. The optimal extraction temperature for espresso falls between 85°C–96°C (185°F–204°F) at the brewing head. However, as hot water travels through the coffee puck and into the cup, heat naturally dissipates by 5–15°F. As a result, the measured flow temperature at the cup is slightly lower than the internal brew temperature.
A reading of 181–189°F (83°C ± 3°C) at the spout indicates that the extraction is occurring within the correct thermal window, ensuring proper flavor extraction, balanced crema formation, avoidance of burned or bitter taste.
This is the industry standard for fully automatic espresso systems.
Please record a short video showing these steps clearly. If the issue persists after completing the test, reply with the video so we can assist you further, offer troubleshooting, or proceed with warranty options if needed. We are here to support you and ensure your machine performs to your satisfaction.
To reach us directly, please feel free to chat with a live expert at:
https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right.
Kind regards,
Written by a customer while visiting De'Longhi
Customer Rating
5
This Has Transformed Our Daily Coffee Experience
on January 10, 2026
Posted by: Adam
Length of ownership:1 month
Verified Purchase:Yes
We love this machine. There are so many options and they are all made so well. This has been a definite upgrade to our daily coffee drinking.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: DanSer
Length of ownership:1 month
Verified Purchase:Yes
We just thought our previous capsule coffee maker was good, but this is an entirely new ballgame. I can’t wait to wake up to get a cup of coffee. Then another in the afternoon, and then I use it for hot water for an evening cup of tea.
No, I would not recommend this to a friend.
Written by a customer while visiting De'Longhi
Posted by: Melissa
Length of ownership:1 month
Verified Purchase:Yes
We absolutely love it. It’s only been a few weeks. My husband wants more coffee style and I love a cappuccino (appreciate the variety of options). Big bonus is the plant based foam is excellent, better than Starbucks for example. And I don’t use barista blends.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Customer Rating
5
Excellent easy to use machine for a novice barista
on January 6, 2026
Posted by: BaristaGary
Length of ownership:1 month
Verified Purchase:Yes
Overall I am very happy with this machine. It creates delicious espresso drinks and has excellent milk consistency. It is very easy to operate and maintain which were the primary criteria that I was looking for. Prompts on the screen are very helpful in instructing what cleaning tasks need to be performed which are overall fairly minimal. Customizable drink options allow you to easily dial in the size and strength of your desired beverage. Very happy with the purchase
I would recommend this to a friend!
Response from De'LonghiBy De'Longhi Customer Care, January 6, 2026
Dear Gary,
Thank you so much for rating your De’Longhi Automatic Espresso Machine with 5 out of 5 stars! We’re thrilled to hear that you’re enjoying the product and that it’s delivering the quality and performance you expected.
Your feedback means the world to us—it inspires us to keep creating exceptional coffee experiences for our customers. If you ever have any questions, need tips to get the most out of your machine, or want to explore other De’Longhi products, please don’t hesitate to reach us out at support.delonghi.us@delonghigroup.com.
Enjoy every cup, and thank you for choosing De’Longhi!
Thank you so much for rating your De’Longhi Automatic Espresso Machine with 5 out of 5 stars! We’re thrilled to hear that you’re enjoying the product and that it’s delivering the quality and performance you expected.
Your feedback means the world to us—it inspires us to keep creating exceptional coffee experiences for our customers. If you ever have any questions, need tips to get the most out of your machine, or want to explore other De’Longhi products, please don’t hesitate to reach us out at support.delonghi.us@delonghigroup.com.
Enjoy every cup, and thank you for choosing De’Longhi!
Written by a customer while visiting De'Longhi
Posted by: Anonymous
Length of ownership:3 months
Verified Purchase:Yes
So easy, great coffee and easy to make different options.
I would recommend this to a friend!
Response from De'LonghiBy De'Longhi Customer Care, January 6, 2026
Dear Customer,
Thank you so much for rating your De’Longhi Automatic Espresso Machine with 5 out of 5 stars! We’re thrilled to hear that you’re enjoying the product and that it’s delivering the quality and performance you expected.
Your feedback means the world to us—it inspires us to keep creating exceptional coffee experiences for our customers. If you ever have any questions, need tips to get the most out of your machine, or want to explore other De’Longhi products, please don’t hesitate to reach us out at support.delonghi.us@delonghigroup.com.
Enjoy every cup, and thank you for choosing De’Longhi!
Thank you so much for rating your De’Longhi Automatic Espresso Machine with 5 out of 5 stars! We’re thrilled to hear that you’re enjoying the product and that it’s delivering the quality and performance you expected.
Your feedback means the world to us—it inspires us to keep creating exceptional coffee experiences for our customers. If you ever have any questions, need tips to get the most out of your machine, or want to explore other De’Longhi products, please don’t hesitate to reach us out at support.delonghi.us@delonghigroup.com.
Enjoy every cup, and thank you for choosing De’Longhi!
Written by a customer while visiting De'Longhi
Posted by: JP
Length of ownership:1 month
Verified Purchase:Yes
I purchased the Manifica Plus and like the it a lot. Unfortunately within the first 30 days I am experience issues with the machine and cannot get a straight answer or any meaningful action from Delonghi. I am convinced they are making me wait until the 30 days expire so they can service it instead of swapping out my unit. My conversations with Delonghi have been very disappointing with little to no follow through from the company. This is not a good way to start my journey with Delonghi. Very disappointed with my machine and overall experice
Response from De'LonghiBy De'Longhi Customer Service, January 8, 2026
Dear Customer,
Thank you for sharing your feedback with us. We truly understand how disappointing it can be to experience issues with your De’Longhi Magnifica Plus Espresso Machine (ECAM32070SB) within the first 30 days and feel unsupported during the process. Please know we’re committed to making this right for you.
To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Thank you for sharing your feedback with us. We truly understand how disappointing it can be to experience issues with your De’Longhi Magnifica Plus Espresso Machine (ECAM32070SB) within the first 30 days and feel unsupported during the process. Please know we’re committed to making this right for you.
To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Written by a customer while visiting De'Longhi