Have really enjoyed my Ninja Food Smart XL pro Grill and Griddle. Great way to grill indoors. Put a little liquid smoke on the meat and you can hardly tell that it wasn’t grilled outside on the gas or charcoal grill.
I love my ninja griddle. It bought the one with the thermometer which was quite a bit more money and wish that I hadn't. It's very touch and I often have to cook it longer anyway. It is trial and error with food for times and such. I wish instead of tons of recipes I don't use there would be more direction on cooking food based on type. I do love it and highly recommend it. I do have to say they have great customer service as I called and he FaceTimed me to help and it did help. They also documented if I had more trouble they would replace my probe. It's easy to clean with dawn power spray and I use it way more than my oven. Lots of features I haven't used yet. Very glad I have it. The 4 stars is because the probe. Too touchy and not worth the extra expense to me who doesn't use meat that often.
Bought it right before Christmas and it stayed in the box until my air fryer died last month. I should have used this months ago. It's a joy. Everything comes out perfect. The non-stick coating on the accessories is worth the price of the grill. Buy this grill, it's so much more than just a grill.
I go my first Smart XL pro back in November 2021 and I used ever almost every day up until March 2022 when all of a sudden it quit recognizing when I had the lid closed. It won't start unless you close the lid. Well my lid was obviously closed but it acted like it was open. So I called Ninja and the customer service was fabulous. They immediately sent me another grill after doing a video call where they could see what it was doing. Got my new one and it worked great for a month and now this one is doing the exact same thing. I'm so disappointed. I love my Ninja pro, it's seriously awesome when it works. I air fry, I grill, I griddle! I grill more than anything... I'm crushed that it's just not consistent. I'll be calling Ninja again after the weekend but I honestly may request that they just send me a different product instead. I'm not doing anything crazy with it.. it stays in the same spot, gets cleaned afterwards, no slamming. I treat this thing like a princess. I'm bummed.