3. Only people you can actually talk to ate in another country, speak poor English and say they can not transfer or let you talk to a supervisor. More then one phone call .
4. Because of this I have sent it back...
5. It is supposed to make cooking easier and the grill definitely made it harder.
I recently bought the Ninja Foodie Smart XL Pro with all of the bells and whistles. I was replacing an older Foodie Grill and Air fryer combo unit. There are missing pasts that were supposed to come with the unit, Missing are the skewers, the veggie tray and the combo basket. Not sure these were left out of the initial shipment. Also disappointed with how some of the grill tray cleans up in the dishwasher. The food surface cleaned nicely, but the underneath aluminum had a black residue that transferred to my fingers when I too it out of the dishwasher. Was the bottom of the grill supposed to be seasoned in some way or am I missing something? There was nothing like this mentioned in the care and cleaning section. What gives? It's too earlt to tell if I would recommend this to another potential buyer.
I am a shame to say that I have almost every electric cooker Ninja has sold. My family knows that is what I want and this year I got two of the smart pro grills and one regular xl grill without the probe for Christmas. My children tried to hide them but I opened one and started using it just a few minutes ago and was busted. I can cook an entire meal very quickly just using my grill and cookers. So thanks Ninja kitchen and keep them coming.
[This review was collected as part of a promotion.] I don't cook steak normally, my husband would bust out the grill every time we'd want steak. This cooks steak beautifully and he no longer needs to go outside! This was a perfect product to compliment my kitchen!
I have the previous model and I loved it, now I have this newer model and I love it even better. It does make a bit more noise when you first start it up but it settles down and goes away in a short bit.
The knob on front was the best idea.
The Griddle is really awesome too.
Only real complaint is cleaning all the inside parts that are not nonstick.
we've had our Ninja for about a month now and I was very skeptical at first especially the air crisp feature as I lam picky about french fries being crispy and you can control the doneness!! It cooked steaks and grilled sandwiches beautifully and evenly with the heat control feature on this model! ( it works) The clean up is as easy as they say! it's also super easy to use as the screen directs you to know when preheat is done and when to add food!. Love this model and would recommend it to anyone!!