Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Average customer rating
4.5
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
283
4 Stars
35
3 Stars
12
2 Stars
7
1 Star
27
77%of customers recommend this product.
(
51 out of
66)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Customer Rating
1
Poor performance
on September 14, 2023
Posted by: Art678
I purchased this model to replace and older voice modem but so far I can only get speeds of 0.4 gbps which is half the speed of my old modem and have 1.2gbps xfinity service. Also setup was a complete nightmare and had to get xfinity tech support to set it up. My previous modem was a piece so easy. I will give it a few more days to troubleshoot but if I cannot get better speed back to my old modem.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, September 15, 2023
Hi Art678,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup
on August 21, 2023
Posted by: Richard Kauffman
Was surprised at how easy it was to set up the modem.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk Vocie Modem
on August 20, 2023
Posted by: Herf
[This review was collected as part of a promotion.] I wanted a modem to work with my Eero mesh routers. The Nighthawk CM2050V worked great for the Xfinity VOIP for my home and provided great speed for the router.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great and incredibly easy to install
on July 26, 2023
Posted by: Not Tech Savvy
Couldn’t have been easier to set up. Using one extender and the whole house is covered. Very very happy with the performance.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk CM2050V
on July 1, 2023
Posted by: Curiosity
[This review was collected as part of a promotion.] Netgear is the only brand we use. We always had issues w/the others or they quit to quickly. The performance of this netgear has been great; just like it's predecessors. I would recommend it to anyone!
Written by a customer while visiting netgear.com
Customer Rating
1
Total Nightmare
on June 25, 2023
Posted by: Dave
Self-activation did not work at all. Ok, blame that on Xfinity. BUT I worked with FOUR different Xfinity techs on TWO different CM 2050Vs and none of them could get either to work. They were all nice and tried and tried. I'm back to the rented Xfinity modem because my wife works from home and we must have the connection. I’m ready to GIVE UP on these Netgear CM2050Vs! The second one just flickers now when it’s connected, as if it shorted itself out. Awful, awful experience when I thought it would be a simple install of upgraded equipment.
Written by a customer while visiting netgear.com
Customer Rating
5
The BEST not EASY!
on June 24, 2023
Posted by: Cheryl Clark
[This review was collected as part of a promotion.] Once installed, I have the best speed and sound. Getting to this point a person must be patient. 1.5 hrs with carrier, 1.5 hrs with router and 2 hrs with NETGEAR. PLEASE NETGEAR be sure to tell people NOT to plug modem into surg protector, straight into wall outlet. Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
The BEST not EASY!
on June 24, 2023
Posted by: Cheryl Clark
[This review was collected as part of a promotion.] Once installed, I have the best speed and sound. Getting to this point a person must be patient. 1.5 hrs with carrier, 1.5 hrs with router and 2 hrs with NETGEAR. PLEASE NETGEAR be sure to tell people NOT to plug modem into surg protector, straight into wall outlet. Thank you.
Written by a customer while visiting netgear.com