Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Average customer rating
4.5
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
283
4 Stars
35
3 Stars
12
2 Stars
7
1 Star
27
77%of customers recommend this product.
(
51 out of
66)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Posted by: rglenn
Verified Purchase:Yes
My cable provider required me to upgrade from a DOCIS 3.0 to 3.1 modem. This modem provided about a 20 percent faster connection.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Louis Katz
Verified Purchase:Yes
The router is great and is my second one. The modem however was wireless and I discovered I need one that works with a land line.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: M. Hayes
Verified Purchase:Yes
Nighthawk Router is not compatible with some of our existing products so we are not able to use it.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Posted by: Chuck from Gig Harbor
Verified Purchase:Yes
Everything works great, but to be honest I can't tell if it's any faster. I got this cable modem because the coverage ran out on my router, so I figured I may as well upgrade both. The connection was fairly easy, but I had to contact Xfinity. The instructions said I could do it online, but that turned out to not be the case. I was pleasantly surprised that the first person I talked at Xfinity knew what to do. The whole process took about an hour but would have been less had I just called Xfinity right away.
I did have an issue with the TV picture after everything was up and running. I had the previous cable modem behind the TV, and it didn't affect the picture, however, I had to move this modem a few feet away. It sits on the floor about three feet below the TV and there's no interference.
I did have an issue with the TV picture after everything was up and running. I had the previous cable modem behind the TV, and it didn't affect the picture, however, I had to move this modem a few feet away. It sits on the floor about three feet below the TV and there's no interference.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
stable and easy to set up
on June 11, 2026
Posted by: waltersPA
NETGEAR Nighthawk cable modem with voice was easy to set up (minutes) and has been stable since turned on a month ago. The default password is on the bottom, be sure to change it when you do setup.
Written by a customer while visiting netgear.com
Posted by: MMOTZE
Verified Purchase:Yes
Replaced old modem, went from 700Mbps to 1.4 Gbps, easy setup, couldn't be happier with purchase
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
THRILLED with SPEED with NetgearCM1000 vs the older CM500
on May 31, 2026
Posted by: Jim Linderman
Verified Purchase:Yes
I replaced my Netgear CM 500 with the Netgear CM 1000 as the 500 was very updated and could no longer get further updates. without changing my Wi-Fi at all, I went from 50 megs to 200! Everything runs smoothly… I’m thrilled
(I was not thrilled with how difficult Xfinity made this to activate!)
(I was not thrilled with how difficult Xfinity made this to activate!)
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to setup
on May 30, 2026
Posted by: M L
[This review was collected as part of a promotion.] The modem was easy to setup and I've been getting the speeds I'm expecting so no complaints so far
Written by a customer while visiting netgear.com