Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Average customer rating
4.5
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
283
4 Stars
35
3 Stars
12
2 Stars
7
1 Star
27
77%of customers recommend this product.
(
51 out of
66)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Customer Rating
5
Nice modem
on January 28, 2024
Posted by: Ed Stanford
[This review was collected as part of a promotion.] This is much better than my rented Xfinity modem. No cut offs, or disconnects.
Written by a customer while visiting netgear.com
Customer Rating
5
Great modem, ditch the Xfinity
on January 22, 2024
Posted by: Mrvmax
I got sick of my xfinity modem/router failing and delivering low speeds. This works great, has great range and speed when matched up with their router.
Written by a customer while visiting netgear.com
Customer Rating
1
As of Jan 2024 still not stable with xFinity service!
on January 17, 2024
Posted by: Oscar S
Got a bulletin from xFinity saying this modem had an issue and is not compatible with xFinity and that Netgear is working on the fix. It has been months and my paid 1200 mbs service is only coming through at 140 MBps. I would pass on this for now. After arguing with xFinity they are finally giving me their gateway modem for free until Netgear gets their act together to fix it. There is no timeline for this, even.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
3
Great when it works
on January 17, 2024
Posted by: ARM
[This review was collected as part of a promotion.] Enabling the CM2050V modem via the Xfininity app is super easy. Download speeds on wired connections were over 1,000Mbps. Wireless around 500... almost double what I'm getting from the rented Xfinity modem. Seemed too good to be true. Then about a month after purchase, I would lose internet, requiring a reboot of the modem. After reboot, everything is fine. This happens about every 5-10 days. Xfinity says it's a Netgear problem, since I'm not renting their modem. Netgear says it's an Xfinity problem. Search either the Xfinity or Netgear forums. This is a well documented issue. After about 5 months, the second phone line stopped working. I've been going back and forth with both Xfinity and Netgear to resolve it. Both phone lines work fine when connected to Xfinity's modem, but not the CM2050V. So, to summarize, when it works, it's great. When it doesn't, it's garbage.
Response from netgear.comBy NETGEAR Team, January 17, 2024
Hi ARM,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing an issue with your device disconnecting, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
We're sorry to hear that you are still experiencing issues with your CM2050V, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing an issue with your device disconnecting, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
We're sorry to hear that you are still experiencing issues with your CM2050V, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Product
on January 6, 2024
Posted by: Boyd S
I was constantly getting Wi-Fi dead zones and Wi-Fi signal outages from my Xfinity Gateway. I decided to try buying this Netgear Nighthawk modem along with the Netgear Orbi 6E router. Now I have a great Wi-Fi signal throughout my house and so far, no signal dropouts and no more occasional buffering on my devices.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Netgear Modem
on January 1, 2024
Posted by: DOUGLAS C NOREM
The Netgear Nighthawk CM2050V Modem is an excellent Modem with Voice.
Written by a customer while visiting netgear.com
Customer Rating
3
Conflict with Xfinity
on December 29, 2023
Posted by: Douglas Cogswell
[This review was collected as part of a promotion.] The current problem identified by Xfinity support is that the CM2050V has a hardware that conflicts with Xifinity Inernet services. Fix is CM2050V replacement.
Written by a customer while visiting netgear.com
Customer Rating
5
Very fast
on December 28, 2023
Posted by: Bob H
[This review was collected as part of a promotion.] Download speed is 980 MBPS. Upload is 77 MBPS. Faster than I expected. Rock solid performance.
Written by a customer while visiting netgear.com