Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Average customer rating
4.5
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
283
4 Stars
35
3 Stars
12
2 Stars
7
1 Star
27
77%of customers recommend this product.
(
51 out of
66)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Customer Rating
4
Not recommended by Xfinity??
on April 25, 2024
Posted by: Anonymous
We've noticed intermittent connectivity issues with your internet service and have identified the cause to be a defect with your NETGEAR CM2050V internet modem. NETGEAR is working on a software update that should fix the problem. Because the update may not be available for several months, we have taken steps in the interim to stabilize your connection and provide you with the best possible experience. These proactive measures should resolve your intermittent connectivity issues and provide you with fast speeds, but your modem may not achieve the full upstream speeds included in your Xfinity Internet package until the NETGEAR CM2050V software update is deployed.
Written by a customer while visiting netgear.com
Customer Rating
5
Net gear is great
on April 24, 2024
Posted by: dax grice
[This review was collected as part of a promotion.] Had a problem with xfinity and net gear called them with me on the line and fixed quick thx net gear.
Written by a customer while visiting netgear.com
Customer Rating
4
Good product
on April 19, 2024
Posted by: Al
[This review was collected as part of a promotion.] Netgear nighthawk seems to be fast and reliable. I have only had it for less than a week. Complete set up was easy with the IT tech. So far so good.
Written by a customer while visiting netgear.com
Customer Rating
3
Not Compatible with Xfinity
on April 17, 2024
Posted by: Zach Sprecher
[This review was collected as part of a promotion.] This modem is not fully compatible with Xfinity. However the compatibility issue does not appear to be on Netgear's end. Xfinity is intentionally degrading the performance of this modem. Upload speeds are 1/5 as advertised by Xfinity.
However, all aspects of the modem that relate to Netgear are great. The online manager tool works well and the modem does not loose connection
Response from netgear.comBy NETGEAR Team, April 17, 2024
Hi Valued Customer,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We are sorry to hear that you are experiencing slow speeds with your CM2050v while on the Xfinity network. We understand Comcast/Xfinity has recently issued a statement regarding your CM2050V cable modem may not achieve the full upstream speeds due to their proactive measures to address intermittent connectivity issues. Releasing a fixed firmware that restores the function that supports increased upload speeds on Xfinity is our highest priority. Please visit this NETGEAR Community Post regarding this matter for additional information: https://community.netgear.com/t5/Cable-Modems-Gateways/NOTICE-CM2050V-cable-modem-customers-with-Comcast-Xfinity-may/m-p/2352133.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We are sorry to hear that you are experiencing slow speeds with your CM2050v while on the Xfinity network. We understand Comcast/Xfinity has recently issued a statement regarding your CM2050V cable modem may not achieve the full upstream speeds due to their proactive measures to address intermittent connectivity issues. Releasing a fixed firmware that restores the function that supports increased upload speeds on Xfinity is our highest priority. Please visit this NETGEAR Community Post regarding this matter for additional information: https://community.netgear.com/t5/Cable-Modems-Gateways/NOTICE-CM2050V-cable-modem-customers-with-Comcast-Xfinity-may/m-p/2352133.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Good Quality
on April 15, 2024
Posted by: Anonymous
Modem speed is much faster than speed with cable company equipment.
Written by a customer while visiting netgear.com
Customer Rating
5
NightHawk CM2050V
on April 10, 2024
Posted by: Brian6962
This is a nice Cable Modem. Set up was easy and activation with Xfinity was simple!
Written by a customer while visiting netgear.com
Customer Rating
5
Great product and product support.
on April 1, 2024
Posted by: CLIFRD
[This review was collected as part of a promotion.] No wifi and connects to Xfinity with no problems. Handles multiple connections with a router or switch, giving you the control over your services. Customer service is great. Found connections that were not showing up on the xfinity app. Got the connections identified and reported.
Written by a customer while visiting netgear.com
Customer Rating
5
netgear nighthawk
on March 30, 2024
Posted by: trapr58
directions were very good and suppost was good as well
Written by a customer while visiting netgear.com