Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Average customer rating
4.5
(364 Reviews)
Rating breakdown 364 reviews
5 Stars
283
4 Stars
35
3 Stars
12
2 Stars
7
1 Star
27
77%of customers recommend this product.
(
51 out of
66)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem - Black
Posted by: Chadd
Verified Purchase:Yes
The NETGEAR Nighthawk DOCSIS 3.1 has been a fantastic purchase. It is working at a high level. I'm very happy with this modem!
Written by a customer while visiting netgear.com
Customer Rating
2
Does not last
on May 20, 2024
Posted by: Konrad J
[This review was collected as part of a promotion.] One died under warranty and the replacement died 2 years later. Going back renting.
Response from netgear.comBy NETGEAR Team, May 22, 2024
Hi Konrad,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a having a difficult experience with your CM2050v. We recommend checking out this troubleshooting resource for device when encountering any issues: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can always visit https://my.netgear.com/support/contact.aspx to get help, access the latest downloads and user manuals, and join our community. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a having a difficult experience with your CM2050v. We recommend checking out this troubleshooting resource for device when encountering any issues: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can always visit https://my.netgear.com/support/contact.aspx to get help, access the latest downloads and user manuals, and join our community. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup, works as expected, works well
on May 18, 2024
Posted by: Gus Pajoumand
I just had one that lasted about 18 months and then died unexpectedly on me. I had to purchased another one. What I am currently using is the one I purchase in May. I hope this lasts.
Written by a customer while visiting netgear.com
Customer Rating
5
Very fast modem
on May 15, 2024
Posted by: Greg ihrke
[This review was collected as part of a promotion.] Does what it says. And is a must buy so you don't have to pay fees for a modem.
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect solution for home network
on May 9, 2024
Posted by: SRex
[This review was collected as part of a promotion.] I bought this NETGEAR Nighthawk 2.5Gbps Internet Speed Cable Modem with Voice (CM2050V) in conjunction with the NETGEAR Nighthawk AX5400 Wi-Fi 6 Router (RAX50). The CM2050V does not have an internal router/Wi-Fi function, which is what I desired. In the future, I did not want to be forced to upgrade both modem and Wi-Fi/router functions when one or other became outdated or defective.
In the process of installing the modem and router, I installed a NETGEAR 24 Port Gigabit Switch (JGS524v2). I retraced and tested all my Cat6E wired ports throughout the house. I plugged in my patch cables, and I was off and running. Except for a few older pieces of hardware running at 10/100, 96% of the LAN was running at 1 Gig speed. First thing, I logged into the modem and router, seamlessly, and with ease, changed the login passwords, and tweaked a few settings. Most of the factory settings were spot on for Xfinity ISP service.
For my outside, wrap-around porch area, I added a NETGEAR Insight Managed WiFi 6 AX3600 Dual Band Multi-Gig Access Point (WAX620). The access point integrated flawlessly as well. I now have incredible LAN speeds both inside and outside.
I am recently retired and not an IT professional. If you can read and follow the directions, you can install these products without a problem.
Written by a customer while visiting netgear.com
Customer Rating
5
Nice modem
on May 6, 2024
Posted by: Pragnesh Dave
This is the best combo modem available on market for Xfinity.
Written by a customer while visiting netgear.com
Customer Rating
3
Netgear and Xfinity blaming each other
on May 5, 2024
Posted by: dinger19
Purchased this modem to take advantage of Xfinity's "Enhanced Upstream Speeds" and also the voice feature for Xfinity. In my case this worked well for a few months, but apparently I was in the minority as other CM2050V owners experienced stability issues with Xfinity. Xfinity rolled back firmware update and now I have basically zero advantage vs previous modem. It works, but both Netgear and Xfinity are pointing fingers at each other for a fix that seems doubtful to actually be in the works.
No, I would not recommend this to a friend.
Response from netgear.comBy netgear, netgear, May 7, 2024
Hi Valued Customer,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We are sorry to hear that you are experiencing an issue with your CM2050v while on the Xfinity network. We understand Comcast/Xfinity has recently issued a statement regarding your CM2050V cable modem may not achieve the full upstream speeds due to their proactive measures to address intermittent connectivity issues. Releasing a fixed firmware that restores the function that supports increased upload speeds on Xfinity is our highest priority. Please visit this NETGEAR Community Post regarding this matter for additional information: https://community.netgear.com/t5/Cable-Modems-Gateways/NOTICE-CM2050V-cable-modem-customers-with-Comcast-Xfinity-may/m-p/2352133.
If you need further assistance, you can contact NETGEAR Support by going to: Https://My.Netgear.Com/Support/Contact.Aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We are sorry to hear that you are experiencing an issue with your CM2050v while on the Xfinity network. We understand Comcast/Xfinity has recently issued a statement regarding your CM2050V cable modem may not achieve the full upstream speeds due to their proactive measures to address intermittent connectivity issues. Releasing a fixed firmware that restores the function that supports increased upload speeds on Xfinity is our highest priority. Please visit this NETGEAR Community Post regarding this matter for additional information: https://community.netgear.com/t5/Cable-Modems-Gateways/NOTICE-CM2050V-cable-modem-customers-with-Comcast-Xfinity-may/m-p/2352133.
If you need further assistance, you can contact NETGEAR Support by going to: Https://My.Netgear.Com/Support/Contact.Aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent product
on April 27, 2024
Posted by: bond51
The modem is solidly built and performs flawlessly. Extremely smooth oeration.
Written by a customer while visiting netgear.com