Customer reviews from frigidaire.com
Frigidaire - 5,000 BTU Window Air Conditioner for Small Rooms, Dial Controls, Quiet Efficient Cooling, Easy Installation - White
Average customer rating
4.5
(782 Reviews)
Rating breakdown 782 reviews
5 Stars
532
4 Stars
173
3 Stars
38
2 Stars
21
1 Star
18
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for Frigidaire - 5,000 BTU Window Air Conditioner for Small Rooms, Dial Controls, Quiet Efficient Cooling, Easy Installation - White
Customer Rating
4
Does the job
on May 26, 2026
Posted by: Gidiup
[This review was collected as part of a promotion.] I like my new Frigidaire units that I have recently purchased. But the filter is extremely hard to pull out. And and one of the units seems to have some damage on the back vents. I also see that the filter got torn when I pushed it back in.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 27, 2026
Hello Gidiup, thank you for sharing your feedback with us. We’re happy to hear that you like your new Frigidaire units overall, but we’re sorry to learn about the concerns you’ve experienced with the filter and the damage you noticed on the back vents of one unit. We understand how frustrating it can be when the filter is difficult to remove and reinstall, especially if it resulted in the filter becoming torn.
Your comments are important to us, and we appreciate you bringing these issues to our attention. We would like the opportunity to ensure your concerns are properly addressed and reviewed by our support team.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Your comments are important to us, and we appreciate you bringing these issues to our attention. We would like the opportunity to ensure your concerns are properly addressed and reviewed by our support team.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on May 25, 2026
Posted by: Kat1958
[This review was collected as part of a promotion.] Great product
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 27, 2026
Hi, Kat1958! Thank you for your feedback! We’re happy to hear you’re enjoying your Frigidaire Window-Mounted Room Air Conditioner and that it’s working well for your needs.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
My front room is cool again!
on May 23, 2026
Posted by: Lynnes Cool Hideout
[This review was collected as part of a promotion.] My Frigidaire air conditioner arrived on time in a few days. Loved the promptness. The installation instructions were clear, and I installed the air conditioner in less than an hour which made me feel quite proud since I'm a single woman in my mid 70s. The cool air is currently blowing directly at my recliner. Thanks!!!
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 26, 2026
Hi, Lynnes Cool Hideout! Thank you for sharing your wonderful experience with your new Frigidaire Window-Mounted Room Air Conditioner! We’re so happy to hear your unit arrived quickly and that the installation process was smooth and easy to follow. It’s especially inspiring to know you installed it yourself in under an hour—that's truly impressive! We hope you continue enjoying cool, comfortable air right from your recliner all season long.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST, and we’ll be happy to help however we can. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST, and we’ll be happy to help however we can. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
I needed this Freezer!!
on May 20, 2026
Posted by: Nurse death
[This review was collected as part of a promotion.] This freezer doesn’t take up much space, but it holds an abundance of frozen goods. Esthetically it looks good, and the price was so affordable. I love my new freezer!!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 25, 2026
Hi there. Thank you for sharing your experience! We’re so glad to hear your new Frigidaire freezer is the perfect fit for your space and is giving you plenty of storage for your frozen goods. It’s great to know you’re happy with both its design and value. Enjoy your new freezer, and thanks for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Working great
on May 17, 2026
Posted by: Choppersmom
[This review was collected as part of a promotion.] It's so far been perfect for the bedroom. Keeps it cool. Love the fan mode as well
Response from frigidaire.comBy Angel, Online Outreach Specialists, May 20, 2026
Hi, Choppersmom! Thank you for sharing your feedback! We’re so glad to hear your window air conditioner is working perfectly in your bedroom and keeping you comfortable. It’s great that you’re enjoying the fan mode as well—designed to give you flexible cooling and airflow options when you need them. We truly appreciate your review and are happy it’s meeting your expectations!
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’ll be happy to assist you. -Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we’ll be happy to assist you. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very Impressive!
on May 6, 2026
Posted by: ColbyG
[This review was collected as part of a promotion.] I’ve been really impressed with this 5,000 BTU Frigidaire window AC. For a smaller room, it cools quickly and keeps the temperature consistent without constantly running. Installation was straightforward, and it fits securely in the window without any issues.
What stands out most is how quiet it is—definitely not disruptive whether I’m sleeping, watching TV, or working. The controls are simple and easy to use, which is a big plus if you don’t want to deal with complicated settings.
It’s also energy-efficient, so I haven’t noticed a spike in my electric bill. Overall, it’s a great value for the price and does exactly what it’s supposed to do. Highly recommend for anyone needing reliable cooling in a bedroom or small space.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 11, 2026
Hi ColbyG!
Thank you for taking the time to share your experience with your Frigidaire 5,000 BTU window air conditioner. We’re thrilled to hear that it’s providing quick and consistent cooling for your space, while remaining quiet and easy to use—comfort and convenience are exactly what we aim for.
It’s great to know that installation was straightforward and that the unit fits securely in your window. We’re also pleased to hear that its energy efficiency is helping keep your electric bill steady. Your thoughtful feedback highlights the features we strive to deliver and reassures us that we’re meeting our customers’ expectations.
Should you ever have questions, need assistance, or want tips to get the most out of your air conditioner, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with your Frigidaire 5,000 BTU window air conditioner. We’re thrilled to hear that it’s providing quick and consistent cooling for your space, while remaining quiet and easy to use—comfort and convenience are exactly what we aim for.
It’s great to know that installation was straightforward and that the unit fits securely in your window. We’re also pleased to hear that its energy efficiency is helping keep your electric bill steady. Your thoughtful feedback highlights the features we strive to deliver and reassures us that we’re meeting our customers’ expectations.
Should you ever have questions, need assistance, or want tips to get the most out of your air conditioner, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Air Conditioner
on April 25, 2026
Posted by: Deniseelaine
[This review was collected as part of a promotion.] I always trust Frigidaire appliances. This air conditioner really puts out the cold air. I love it. I think you are the one company that has not changed your quality just to save a buck. Thank you Frigidaire.
Response from frigidaire.comBy Maria, Online Outreach Specialist, April 28, 2026
Thank you for taking the time to share such kind feedback! We’re truly glad to hear that your air conditioner is keeping you comfortable and delivering strong, cool airflow. It’s especially meaningful to know you continue to trust Frigidaire and appreciate the performance and reliability of our appliances.
We also value your comments about quality—feedback like yours means a lot and is shared with our teams. Our goal is to design products that deliver consistent performance and long-term value, and we’re happy to hear that’s been your experience.
We sincerely appreciate your support and loyalty. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM – 8:00 PM EST. We’re always here to help. – Maria
We also value your comments about quality—feedback like yours means a lot and is shared with our teams. Our goal is to design products that deliver consistent performance and long-term value, and we’re happy to hear that’s been your experience.
We sincerely appreciate your support and loyalty. If you ever have any questions or need assistance, please feel free to reach out via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 AM – 8:00 PM EST. We’re always here to help. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
2
Water does not drain!
on September 27, 2025
Posted by: Pam1701
I had an older and slightly better version of this 5000 btu AC. It worked perfectly and drained water outside as air conditioners do. Why does this one not drain? It's filled with water!!! I'm afraid it will short out! I'm not happy at all!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, September 29, 2025
Thank you for your feedback, and we’re sorry to hear about the water issue with your new 5,000 BTU window air conditioner. Some newer models use a self-evaporating system, so water doesn’t always drain outside like older units, but we understand how concerning it can be if it’s filling up inside. We recommend checking that the unit is installed at the correct angle to allow proper drainage, and ensuring the drain hole isn’t blocked. If the problem persists or you have concerns about safety, please contact our customer support team at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com