Customer reviews from frigidaire.com
Frigidaire - 5,000 BTU Window Air Conditioner for Small Rooms, Dial Controls, Quiet Efficient Cooling, Easy Installation - White
Average customer rating
4.5
(782 Reviews)
Rating breakdown 782 reviews
5 Stars
532
4 Stars
173
3 Stars
38
2 Stars
21
1 Star
18
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for Frigidaire - 5,000 BTU Window Air Conditioner for Small Rooms, Dial Controls, Quiet Efficient Cooling, Easy Installation - White
Customer Rating
1
on July 5, 2025
Posted by: Carman70
We have the previous model to this one, it looks the same. Always getting too much water in the drip pan and ruined our floor. There is no where for the water to go except in the house. Cleaned it out this year and now working terrible, continuing to now spray water in through the vent and leaking out the right side. Installed correctly. Don't have this problem with outr GE one. Do not buy.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 7, 2025
Thank you for sharing your experience with your Frigidaire unit, Carman70. I’m truly sorry to hear about the ongoing issues with excess water in the drip pan and the damage it has caused to your floor. That sounds incredibly frustrating, especially knowing the unit was installed correctly and you’re still facing these problems.
We understand how concerning it is when a product not only fails to perform as expected but also causes damage to your home. Your comparison to your previous GE unit highlights how important reliable water management is, and we regret that our product has fallen short in this regard.
Please know that we take your feedback seriously and would like to help. If you’re open to it, we can work with you to troubleshoot the drainage and leakage issues or explore repair options to prevent further damage.
Thank you again for bringing this to our attention. We appreciate your patience and hope to assist you in resolving this soon.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We understand how concerning it is when a product not only fails to perform as expected but also causes damage to your home. Your comparison to your previous GE unit highlights how important reliable water management is, and we regret that our product has fallen short in this regard.
Please know that we take your feedback seriously and would like to help. If you’re open to it, we can work with you to troubleshoot the drainage and leakage issues or explore repair options to prevent further damage.
Thank you again for bringing this to our attention. We appreciate your patience and hope to assist you in resolving this soon.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great
on July 3, 2025
Posted by: Sjbarr
[This review was collected as part of a promotion.] Keeps our bedroom at a very comfortable temperature even with 100 degree days.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great for the price
on July 3, 2025
Posted by: wadej
[This review was collected as part of a promotion.] Great little machine for our large bedroom.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 3, 2025
That’s great to hear — thanks for sharing! Sounds like it’s the perfect fit for keeping your large bedroom nice and cool. Enjoy the comfort! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 3, 2025
Thanks for the great feedback! We're happy to hear your 5,000 BTU Window-Mounted Air Conditioner is keeping your large bedroom cool and comfortable. It’s always great to know when a compact unit delivers just the right performance.
We appreciate you choosing Frigidaire. If you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
We appreciate you choosing Frigidaire. If you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Simple Efficient and quiet enough!
on June 30, 2025
Posted by: GoldenSenior
[This review was collected as part of a promotion.] Love the manual dial controls and the fact that there no annoying led lights on this unit. Frigidaire has made the assembly of the curtains, which slide in without having to use screws, simple! In fact the unit itself is simple and we love that it is. Thank you Frigidaire for making an affordable and efficient Window Air Conditioner. Two thumbs way up!
Response from frigidaire.comBy Christian, Online Outreach Specialist, June 30, 2025
Thank you for the awesome review! We’re so glad to hear how much you’re enjoying the simplicity and thoughtful design of your Frigidaire window air conditioner. The manual dial controls, no-fuss curtain assembly, and lack of bright LEDs are exactly the kind of features we designed with customers like you in mind.
It means a lot to know the unit fits your needs perfectly—and we truly appreciate the two thumbs way up! Thanks again for choosing Frigidaire. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
It means a lot to know the unit fits your needs perfectly—and we truly appreciate the two thumbs way up! Thanks again for choosing Frigidaire. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on June 28, 2025
Posted by: Kastella
[This review was collected as part of a promotion.] This works excellent and uses less than half the power of the one it replaced. I would 100% buy it again.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Small but powerful
on June 28, 2025
Posted by: angel1234
[This review was collected as part of a promotion.] It cooled my living room quickly even on 100 degree days
Written by a customer while visiting frigidaire.com
Customer Rating
5
Updating an Old Work Horse
on June 28, 2025
Posted by: Rog17
[This review was collected as part of a promotion.] I bought and used - well used - an earlier version (Model FAX050P7A0) of this 5000 btu window ac in 2007. It worked, if a bit noisy, when I parted with it, replacing it with its upgrade FFRA051WAE this season. Eighteen good cool summers. Excellent.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire 5,000 BTU AC
on June 26, 2025
Posted by: ReneeChamberlain
[This review was collected as part of a promotion.] This AC is a bit smaller than my past AC units. It doesn't cool as I expected but the weather has been extremely hot lately. (I was hoping for an ice cold 12 x 12 room.) It is somewhat louder than my previous units but tolerable.
Written by a customer while visiting frigidaire.com