Customer reviews from kwikset.com
Kwikset - Home Connect 620 Smart Lock Deadbolt with Z-Wave Technology 98690-001 - Satin Nickel
Average customer rating
3.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
4
4 Stars
2
3 Stars
1
2 Stars
4
1 Star
2
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Kwikset - Home Connect 620 Smart Lock Deadbolt with Z-Wave Technology 98690-001 - Satin Nickel
Customer Rating
5
Works Flawlessly with my Ring Alarm System!
on September 25, 2023
Posted by: JerryW
I'm glad I ignored the comments here and bought the Kwikset 620 Z-wave to use with my Ring Alarm System. Once I installed the 620 and got the green light after it finished the handing cycle, I was able to set up the 620 lock using the Ring app by entering the alarm tab and going to "set up a device/security/locks/add manually/Z-wave" and then scanning the 620 QR code located behind the battery pack cover. The Ring system immediately recognized the 620 lock and added it to the alarm system with full functionality.
I don't understand why this affordable 620 Z-wave lock is not listed in the Ring compatibility list. Mine works as if it were made for the Ring Alarm System.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Works Flawlessly with my Ring Alarm System!
on September 25, 2023
Posted by: JerryW
I'm glad I decided to ignore the advice given here and try the Kwikset 620 z-wave lock with my Ring Alarm System for myself. Once I got the lock installed and passed the handing sequence successfully. (It took four or five resets and handing cycles to finally get the green light!) After that I was able to use the Ring App by going into the Alarm tab: "set up a device/security/locks/add manually/Z-wave" then scan the QR Code on the 620. The Ring Alarm System immediately recognized the 620 lock and added it to my system flawlessly! I'm not sure why this affordable lock is not listed as compatible with Ring, because it works with mine as if made for it!
Written by a customer while visiting kwikset.com
Customer Rating
2
Works as long as you don't mind constant beeping
on December 8, 2022
Posted by: rwynia
from fl
So this is the 2nd replacement I have recieved as my original lock is no longer an option. I have followed all of the installation instructions and called support and we still have beeping. Just random consecutive beeping. The lock works kinda. Followed all the troubleshooting instructions and now I have the same beeping and it won't communicate with my alarm panel. I have reset it twice. So if you want a smart lock that beeps randomly with 4-5 consecutive beeps constantly throughout the day and doesn't want it to communicate with an alarm panel, this is the lock for you.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 9, 2022
Hello rwynia,
We're here to help! To fix the beeping sound, please check your door alignment and that the door jamb hole is at least 1 inch deep for the latch to fully extend into. Next, please ensure you are using name-brand alkaline batteries and perform the manual door-handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54
For further assistance, please call our Support Team at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We're here to help! To fix the beeping sound, please check your door alignment and that the door jamb hole is at least 1 inch deep for the latch to fully extend into. Next, please ensure you are using name-brand alkaline batteries and perform the manual door-handing process to recalibrate the latch: https://youtu.be/jhE5Nilog54
For further assistance, please call our Support Team at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Works well as Non connected. Z wave is joke
on September 28, 2022
Posted by: shj
from MD
Gender:Male
Works well as stand alone unit. Connection with Ring is a joke. No status update constant drop connection. And you can only lock and unlock. No other features are accessible through Ring.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, September 29, 2022
Hello shj,
Thank you for taking the time to share your feedback. The Home Connect 620 lock is not compatible with the Ring Alarm System at this time. For fully compatible Z-Wave locks, please see our SmartCode 910, 914, 916, and Obsidian Z-Wave electronic deadbolts. If there's any further assistance we can provide, we are more than happy to help you at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Thank you for taking the time to share your feedback. The Home Connect 620 lock is not compatible with the Ring Alarm System at this time. For fully compatible Z-Wave locks, please see our SmartCode 910, 914, 916, and Obsidian Z-Wave electronic deadbolts. If there's any further assistance we can provide, we are more than happy to help you at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Works as described.
on February 19, 2022
Posted by: taeguksajang
from Annapolis, MD
Gender:Male
Bought new this year and have been using for a couple of months. My kids like using the keypad for their own independence. I like knowing I and they can get in without a key if misplaced, etc. I also easily programmed codes for nearby family for access, if needed. I know about z-wave but do not want to pay for any subscriptions for remote use. I am still trying to figure out if it works with alexa. The website isn't clear.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com