Customer reviews from kwikset.com
Kwikset - Home Connect 620 Smart Lock Deadbolt with Z-Wave Technology 98690-001 - Satin Nickel
Average customer rating
3.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
4
4 Stars
2
3 Stars
1
2 Stars
4
1 Star
2
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Kwikset - Home Connect 620 Smart Lock Deadbolt with Z-Wave Technology 98690-001 - Satin Nickel
Customer Rating
2
Failed to connect to hub
on January 27, 2025
Posted by: Kwikset Smart Lock
from Horn Lake, MS.
Gender:Female
I've had my Kwikset Home Connect 620 Smart Lock Deadbolt with Z-Wave Technology for 3 years. One was easy to connect, but I have never been able to connect the other one to my smart things hub. I just tried the other day to see if maybe things had changed. Nope.
Response from kwikset.comBy Mariana, Consumer Service, January 31, 2025
Hello,
We're happy to help you! Please follow the steps in this link for tips on how to exclude and pair your lock to the hub:
https://www.kwikset.com/support/answers/on-my-smartcode-the-lock-fails-to-pair-with-a-smart-home-system
Should you need one-on-one support, please reach out to our team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help you! Please follow the steps in this link for tips on how to exclude and pair your lock to the hub:
https://www.kwikset.com/support/answers/on-my-smartcode-the-lock-fails-to-pair-with-a-smart-home-system
Should you need one-on-one support, please reach out to our team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Installation was easy, can’t pair with my hub
on January 4, 2025
Posted by: Reid1941
from Huntsville AL
Gender:Male
Got my package just before Christmas and finally installed it. Installation was straightforward and instructions clear. Keypad works, but I can’t get the lock to pair with my SmartThings hub. I have 2 other Kwikset locks that are paired with the hub, front and back door, this lock is to the garage, kind of in between. Looking for some ideas!
Response from kwikset.comBy Mariana, Consumer Service, January 10, 2025
Hello Reid1941,
To reset the lock in order to pair it to your Z-Wave hub, you must first go through the exclusion process. Please follow your hub's instructions on how to exclude a Z-Wave device from the system. After the exclusion process is complete, the lock has been reset, allowing it to be paired successfully. Please follow the steps to pair the lock back to the hub.
Please follow the instructions in this troubleshooting guide for more details:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_tg_620.pdf
Thank you,
Kwikset
To reset the lock in order to pair it to your Z-Wave hub, you must first go through the exclusion process. Please follow your hub's instructions on how to exclude a Z-Wave device from the system. After the exclusion process is complete, the lock has been reset, allowing it to be paired successfully. Please follow the steps to pair the lock back to the hub.
Please follow the instructions in this troubleshooting guide for more details:
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_tg_620.pdf
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Total Garbage
on October 17, 2024
Posted by: LJCN
from Frankinton, NC
Gender:Male
I have had 4 of these locks, the first one lasted 2 years, the second and the third a year each and the last one I just got lasted 3 days. It keeps clicking and not working properly. There is always something wrong with them. It’s like they are made to not last, to just be a piece of garbage or a paperweight. Lucky for me they all have broken before the 1 year warranty expired. I have told them they are terrible and to send me a different style but nope, I got to keep putting up with the trash. It’s extremely frustrating.
Response from kwikset.comBy Mariana, Consumer Service, October 18, 2024
Hello LJCN,
We are happy to help you fix this! Please try the following steps:
1. Open the door and lock it. Remove the lock's interior assembly, check the securely plugged cable, and tuck it back in.
2. Reattach the interior assembly and complete the manual door-handing process with a fresh set of batteries:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
3. Make sure you have programmed a User Code and test the lock.
For more support, our team is here to assist you: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We are happy to help you fix this! Please try the following steps:
1. Open the door and lock it. Remove the lock's interior assembly, check the securely plugged cable, and tuck it back in.
2. Reattach the interior assembly and complete the manual door-handing process with a fresh set of batteries:
https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
3. Make sure you have programmed a User Code and test the lock.
For more support, our team is here to assist you: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great Lock. Much Improved Battery Life
on March 12, 2024
Posted by: Sam24
Gender:Male
Great lock at an affordable price point. I am glad they came out with this lock as a replacement for the 888 Smart Code. I am getting about 6 month more with this model than I was with the 888.
Written by a customer while visiting kwikset.com
Customer Rating
2
Problem to connect with Kwikset APP, update please
on January 29, 2024
Posted by: Ixs
from Quebec, Canada
Gender:Male
Additting to Kwikset APP not fonctionnal. The guide won't load it's realy a big problem. Must be update...
Response from kwikset.comBy Mariana, Consumer Service, January 30, 2024
Hello Ixs,
We're here to help! The Home Connect 620 features Z-Wave technology that only connects to Z-Wave hubs and Security Systems. Some examples of Z-Wave compatible systems are the Samsung SmartThings, Ring Alarm, Wink, and ADT. The Kwikset app only works with the Halo and Aura locks.
Should you need any further help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! The Home Connect 620 features Z-Wave technology that only connects to Z-Wave hubs and Security Systems. Some examples of Z-Wave compatible systems are the Samsung SmartThings, Ring Alarm, Wink, and ADT. The Kwikset app only works with the Halo and Aura locks.
Should you need any further help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Garbage
on January 20, 2024
Posted by: Noo
If I could give this zero stars I would. This product is absolute garbage I have read and tried to reprogram it for 2 hours the only thing I can get it to do it factory reset and program the user code. But then the user code will not work and pressing the lock button will not lock it.
Response from kwikset.comBy Mariana, Consumer Service, January 24, 2024
Hello Noo,
We're here to help! To fix this, please try recalibrating the latch with a fresh set of batteries. Here's a link the the Manual Door Handing process video: https://youtu.be/jhE5Nilog54
If the lock is still not responding after trying this step, we are happy to assist you further here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're here to help! To fix this, please try recalibrating the latch with a fresh set of batteries. Here's a link the the Manual Door Handing process video: https://youtu.be/jhE5Nilog54
If the lock is still not responding after trying this step, we are happy to assist you further here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Does the job without any bells & whistles
on December 8, 2023
Posted by: PeterV959
from Memphis, TN
Gender:Male
I put this on my Christmas wish-list and Santa obliged me with two of them. I installed the first one on my back door. Everything went well and I was up and running in about 20 minutes, But, as I fiddled around with it I was somewhat disappointed to learn that the overall functionality is average. I did not read too many of the reviews, although it was recommended in its category. It works with my smart home hub, which is a lesser known company but fits well with my idea of a smart home system. But I was disappointed to learn that I could only lock/unlock the deadbolt lock. I could not find out which code was used to manually open the door nor could I set up any lock codes through the hub. The reality is that I didn't do enough research. It's a Kwikset, so I feel secure, I just wish it had a bit more "ease of use."
Written by a customer while visiting kwikset.com
Customer Rating
5
Works great with Ring Alarm
on November 7, 2023
Posted by: Todda
Gender:Male
I have two of these in my house, replaced a couple of Yale smart locks that were going through a set of batteries every 6 weeks. I was able to add them to my Ring alarm very easily, the 620 is on Rings list of supported devices, very happy with both performance and looks of these locks. I have no idea why this lock has such a low rating here when the two 620’s in my house have been just fine and so much better than what I had with the older version of Z-wave.
Written by a customer while visiting kwikset.com