Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Blue - (2025)
Average customer rating
4.8
(3,044 Reviews)
Rating breakdown 3,044 reviews
5 Stars
2,621
4 Stars
305
3 Stars
69
2 Stars
30
1 Star
19
90%of customers recommend this product.
(
245 out of
271)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Blue - (2025)
Customer Rating
3
Performs the easy things well.
on March 30, 2026
Posted by: DrLuke
[This review was collected as part of a promotion.] Generally very good performance. Moderate adequate battery life. BUT it failed the most important thing that I wanted: A. Fib. detection. It failed to detect almost all episodes of A. Fib. that I had. I put the watch away. Not really needed for anything.
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Greetings DrLuke,
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please ensure the Irregular Heart Rhythm Notification is activated in the Samsung Health Monitor app settings, the watch fits snugly, and the software is updated to avoid any disruption in this feature. The feature requires manual ECG checks for confirmation and may not catch all episodes, particularly those lasting less than one hour. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung Health Monitor
https://www.samsung.com/us/apps/samsung-health-monitor/
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please ensure the Irregular Heart Rhythm Notification is activated in the Samsung Health Monitor app settings, the watch fits snugly, and the software is updated to avoid any disruption in this feature. The feature requires manual ECG checks for confirmation and may not catch all episodes, particularly those lasting less than one hour. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung Health Monitor
https://www.samsung.com/us/apps/samsung-health-monitor/
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love my Watch Ultra!
on March 30, 2026
Posted by: Normal2rare
[This review was collected as part of a promotion.] I wear my watch all day and a lot of nights I love the fact it gives me a sleep score and keeps up with my activity! I have serious health issues that seem to continue progressing extremely fast in my opinion! But it immediately lets me know my stress level is maxed out or asks how I feel at a specific moment I can record what's causing it even note why and what symptoms I'm having to remember that moment! It's hard to carry a notebook around all the time and write things down that I need to remember so this specific feature is extremely helpful to me! I have a very hard time getting up for appointments and basically everything so with my alarms set it vibrates my arm essentially allowing me to realize I need to get up soon! My energy score is extremely helpful to it allows me to see just how much my sleep disturbances affects my actual sleep and resting period! Because of my severe fatigue and exhaustion it gives me a context of just how much it has been so draining as well as just how much sleep I'm having to get to even have any energy at all! This helps with explaining the excessive sleep I'm having to get in order to have any energy at all! There's so many options I haven't looked at yet but I've been learning more and more options I didn't really have with my watch 4 classic that are really nice! Like vascular load, blood oxygen levels, and even record my weight changes and it helps to determine what's water, muscle, fat, and gives you your BMI! I could go on and on!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent piece of tech
on March 30, 2026
Posted by: Willwoods
[This review was collected as part of a promotion.] I love this watch, it does everything I need it to do and more it is essential in my day to day operations. I use this daily and feel naked without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loaded with great stuff
on March 30, 2026
Posted by: Charlooote
[This review was collected as part of a promotion.] Love the watch. The size on this one makes it easier to see and use. Use it to pay at stores. Nice not having to get out a card. The sleep info very important. To me. This is my 5th watch and best one yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good, except battery life.
on March 30, 2026
Posted by: Jnogg68
[This review was collected as part of a promotion.] I like the AI feature, but the battery life is terrible. The battery lasted less than 7 months after purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad, Not Great
on March 30, 2026
Posted by: Schmittttt
[This review was collected as part of a promotion.] Functionally, this watch is everything you I would likely need. My only real complaint is the battery life and the time to recharge.
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Good day Schmittttt,
Thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. We value your candor as we continue to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than expected battery life, please take a moment to check out "Reduced battery life on your Samsung smart watch" to learn what factors, if any, may be impacting the life of your device. If you have any questions or if you would like any further assistance afterward, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. We value your candor as we continue to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than expected battery life, please take a moment to check out "Reduced battery life on your Samsung smart watch" to learn what factors, if any, may be impacting the life of your device. If you have any questions or if you would like any further assistance afterward, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent companion
on March 30, 2026
Posted by: Loveit
[This review was collected as part of a promotion.] Always wear it everywhere I go, times I've forgotten my phone but my watch always there
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice features
on March 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The esthetic of the watch is nice, has alot of features. But the downside is, it does freeze up, alot.. I have to shut it down at least 3x a month. But the battery does have a long life, so thats a plus!
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Howdy Rerejones,
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out, "Samsung smart watch is frozen, slow, or not responding" to help resolve what you may be experiencing with your device. If you would like further assistance afterward, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch is frozen, slow, or not responding
https://www.samsung.com/us/support/troubleshoot/TSG10007149/
Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out, "Samsung smart watch is frozen, slow, or not responding" to help resolve what you may be experiencing with your device. If you would like further assistance afterward, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch is frozen, slow, or not responding
https://www.samsung.com/us/support/troubleshoot/TSG10007149/
Written by a customer while visiting Samsung US