Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,336 Reviews)
Rating breakdown 18,336 reviews
5 Stars
16,013
4 Stars
1,843
3 Stars
289
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
1
Almost there!
on June 10, 2026
Posted by: Hollywoodholmes
[This review was collected as part of a promotion.] So Samsung wants me to believe the shiny new S26 Ultra is better than the legendary Note 20 Ultra.
Nice try.
Display
S26 Ultra: Brighter, smoother, more efficient, probably visible from the International Space Station.
Note 20 Ultra: The screen still looks amazing. Plus, every time you pull it out, people know you're carrying a phone from the era when Samsung still put a built-in S Pen in everything without making it complicated.
Winner: Note 20 Ultra, because nostalgia adds 120 extra Hz.
Performance
S26 Ultra: Faster processor. Better AI. Can probably calculate your taxes while editing a video and translating a conversation into six languages.
Note 20 Ultra: Opens YouTube. Opens Facebook. Opens Google Maps.
What else do you need? Are you launching rockets from your phone?
Winner: Note 20 Ultra for refusing to participate in the AI arms race.
Camera
S26 Ultra: More megapixels than a NASA satellite. Can zoom into your neighbor's barbecue from three counties away.
Note 20 Ultra: Takes pictures that look good.
Back in my day, we took photos because we wanted memories, not because we wanted to count the pores on a squirrel's face from 800 yards away.
Winner: Note 20 Ultra for respecting wildlife privacy.
Battery
S26 Ultra: Better efficiency, longer battery life.
Note 20 Ultra: Has survived years of abuse, questionable charging habits, and being left at 4% overnight.
The battery isn't just a battery anymore. It's a veteran.
Winner: Note 20 Ultra for service and sacrifice.
Nice try.
Display
S26 Ultra: Brighter, smoother, more efficient, probably visible from the International Space Station.
Note 20 Ultra: The screen still looks amazing. Plus, every time you pull it out, people know you're carrying a phone from the era when Samsung still put a built-in S Pen in everything without making it complicated.
Winner: Note 20 Ultra, because nostalgia adds 120 extra Hz.
Performance
S26 Ultra: Faster processor. Better AI. Can probably calculate your taxes while editing a video and translating a conversation into six languages.
Note 20 Ultra: Opens YouTube. Opens Facebook. Opens Google Maps.
What else do you need? Are you launching rockets from your phone?
Winner: Note 20 Ultra for refusing to participate in the AI arms race.
Camera
S26 Ultra: More megapixels than a NASA satellite. Can zoom into your neighbor's barbecue from three counties away.
Note 20 Ultra: Takes pictures that look good.
Back in my day, we took photos because we wanted memories, not because we wanted to count the pores on a squirrel's face from 800 yards away.
Winner: Note 20 Ultra for respecting wildlife privacy.
Battery
S26 Ultra: Better efficiency, longer battery life.
Note 20 Ultra: Has survived years of abuse, questionable charging habits, and being left at 4% overnight.
The battery isn't just a battery anymore. It's a veteran.
Winner: Note 20 Ultra for service and sacrifice.
Value
1
Response from Samsung USBy R&R Team, June 11, 2026
Hello Hollywoodholmes, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device after a few years can come with a learning curve, and may take time to best customize to your usage preferences. We have provided links to articles to help you with the features of Galaxy AI you may want to integrate in to your usage, use the redesigned S Pen capabilities, discover the camera settings and features for photos and videos you enjoy taking, and maximize the battery life of your device. We have also provided a link to the complete manual to help you with the additional settings for your display and other features of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 10, 2026
Posted by: Dogmom2
[This review was collected as part of a promotion.] I upgraded to the new S26 ultra a few months ago and am so glad I did. Very easy to use. Tons of great features. I love the S pen. Camera quality is great. Nothing but good things to say.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 10, 2026
Posted by: Samsung26awesome
[This review was collected as part of a promotion.] My galaxy s26 ultra is a great phone. No problems with anything from the phone. The Galaxy AI features are awesome to search with circle to search and pictures in many different ways. The S26 ultra is just what awesome is!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Phone
on June 10, 2026
Posted by: Leewin
[This review was collected as part of a promotion.] Just received this phone. So far I like what I'm seeing. It's only been a couple days, but I'm sure I will love it. I've only ever had Samsung phone and would NEVER switch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely Satisfied!
on June 10, 2026
Posted by: EnchiPants
[This review was collected as part of a promotion.] Ever since upgrading to the brand new Galaxy S26 Ultra, I've been extremely satisfied with everything about it. The battery life is phenomenal and I finally caved and started using Galaxy AI to play around with editing photos (anime is my favorite). There are so many new and exciting features that I haven't been able to use them all yet, but the ones I do are pretty awesome!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy phone of the year
on June 10, 2026
Posted by: Oblivj2
[This review was collected as part of a promotion.] The S26 Ultra feels so good to hold and the features are amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great new phone !
on June 10, 2026
Posted by: JEast813
[This review was collected as part of a promotion.] Enjoying the AI feature, I've actually had it record an important phone call for work and found it very helpful in finding additional information on the spot. The camera is outstanding and taking the best pictures for me. Also I love the keyboard and new emotions for expressing myself via text.
Further the pen has been extremely helpful for a quick note.
Further the pen has been extremely helpful for a quick note.
Overall would definitely recommend to anyone in the market for a great new phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hands down Best Galaxy yet!
on June 10, 2026
Posted by: Andr01dLifer
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S26 Ultra for a while now, and it's easily the best phone I've ever owned.
The camera was one of the main reasons I upgraded, and it has exceeded my expectations. Whether I'm taking pictures of my kids, family gatherings, or everyday moments, the photos are sharp, vibrant, and look great with little to no editing.
The battery life is excellent. Between work, social media, streaming, and taking photos throughout the day, I rarely worry about running out of power before bedtime.
The phone is incredibly fast and responsive. Apps open quickly, multitasking is seamless, and the display is stunning for videos, photos, and browsing.
I've also been impressed with Galaxy AI and Bixby. I use them for reminders, scheduling, quick searches, and everyday tasks. The AI features are genuinely useful and help me stay organized and productive.
One feature I didn't expect to love so much is the screen privacy feature. It gives me added peace of mind when I'm checking emails, banking, or browsing in public because it helps keep prying eyes from seeing what's on my screen.
What I appreciate most is that the Galaxy S26 Ultra keeps up with my busy life while making everyday tasks easier. The camera, performance, battery life, privacy features, and AI tools make it well worth the investment. I highly recommend it to anyone looking for a premium smartphone experience.
Value
5
Written by a customer while visiting Samsung US