Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,334 Reviews)
Rating breakdown 18,334 reviews
5 Stars
16,011
4 Stars
1,843
3 Stars
289
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
2
Poor camera colors, S Pen lost features
on June 18, 2026
Posted by: IAHMAD
[This review was collected as part of a promotion.] I upgraded to the Galaxy S26 Ultra expecting improvements, but my experience has been disappointing. The camera quality is inconsistent, and I frequently notice color accuracy issues in photos. Images sometimes look unnatural, with colors that do not match what I see in real life.
Another downside is the S Pen. Features that were available on previous Ultra models have been removed, making the S Pen feel much less useful. To regain some functionality, users are required to purchase additional accessories, which adds extra cost to a premium device. In addition, the S Pen is easy to accidentally pull out of the phone, which increases the risk of losing or damaging it.
Value
2
Response from Samsung USBy R&R Team, June 19, 2026
Hello there IAHMAD, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how frustrating it is when your device is not meeting your expectations in quality. We have provided links to articles to help you with both the camera features and settings for superior photos and videos, and the redesigned S Pen capabilities for your device. We have also provided links to the full manual and the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Written by a customer while visiting Samsung US
Customer Rating
5
Greatness
on June 18, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Galaxy a1 I think I could get it to the store Galaxy a1 I think I could get it to the store Galaxy a1 I think I could get it to the store
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not as expected.
on June 18, 2026
Posted by: Shortyduopp27
[This review was collected as part of a promotion.] My son and I both got the new galaxy 26 ultra phones and the phone automatically restricted people from calling even without the block/restrict call feature on it. Still till this day my youngest son's school is not able to call my phone. My son has autism and receives several services at school and it seems the only way they can reach me is through an app.
My previous phone was the 24ultra and the quality of the outside of the phone seemed much better than this newer one.
AI is good for summarizing pages, reminders, and face recognition but also has its disadvantages. High school and college kids are using AI to write papers and "cheat" their way through courses if you will.
My previous phone was the 24ultra and the quality of the outside of the phone seemed much better than this newer one.
AI is good for summarizing pages, reminders, and face recognition but also has its disadvantages. High school and college kids are using AI to write papers and "cheat" their way through courses if you will.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S26Ultra love it 😊
on June 18, 2026
Posted by: Chumino007
[This review was collected as part of a promotion.] I have been a faithful buyer since the Samsung Galaxy 1 and the Note 1 and I will continue to be, now with the galaxy AI ufff I asked to simplify my life, it has helped me in many decisions even with my anxiety attacks. I am going to take a trip these days by plane and unfortunately I will not be with so much with my galaxy AI they should do something to improve that , I know that it is difficult but minimal an interaction that you download the basics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Way too many adds
on June 18, 2026
Posted by: DrJim1
[This review was collected as part of a promotion.] The constant popup adds are ruining productivity and draining the battery. This issue makes the S25 Ultra feel.and work much better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on June 18, 2026
Posted by: Maliusa99
[This review was collected as part of a promotion.] Best phone for video and photo
Best phone for multi tasking
Best phone for multi tasking
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another Great Galaxy!
on June 18, 2026
Posted by: Fishbuttaz
[This review was collected as part of a promotion.] I've had many Galaxy phones over the years. I have loved every single one. The Ultra is the perfect size, the camera awesome. The new Galaxy AI makes it even better. I use it for gaming, streaming, social media, reading and the separate profile for work is great. The only draw back is that it seems to heat up quickly. I also got the newest earbuds to go with it. Every one has told me the audio is improved.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on June 18, 2026
Posted by: TheRealJoe
[This review was collected as part of a promotion.] I like this phone s26 ultra with the shaved corners, is more easy to hold it with one hand. I work with spreadsheets and large pdf files, so, the pencil is really a plus. The cameras are amazing, the sacan feature is fantastic but some times the scan is not in color, just black and white, I need to see deeper, maybe there is some option that I'm missing. The privacy display is a great idea, every phone should have this feature. The charging time is super fast, it's espectacular. The screen is bright in sunny days, very good. I love the zoom to catch the moon, this is crazy good. The battery is great, no problem to work all day. The IA to fix the pictures is incredible. The translation language is super accurate. Great phone.
Value
5
Written by a customer while visiting Samsung US