Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,280 Reviews)
Rating breakdown 18,280 reviews
5 Stars
15,964
4 Stars
1,839
3 Stars
287
2 Stars
85
1 Star
105
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Samsung for Life
on October 26, 2026
Posted by: USMC509
[This review was collected as part of a promotion.] I have loved Samsung products for a long time now. I chose the S26 Ultra for 3 reasons. The screen size and quality is absolutly perfect. The ultra model has the stylus and operates as functional as a computer. And finally the specifications of Samsung phones are supremely better quality than anything else ive encountered. I do not see a future that im not a Samsung customer.
Value
5
Response from Samsung USBy R&R Team, October 27, 2026
Hi USMC509, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how much you are loving the build quality, S Pen capabilities, and daily usage of your device. We have shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Bluetooth switch ups knocked down a star
on October 26, 2026
Posted by: Ash1212
[This review was collected as part of a promotion.] I chose this phone over any other because of the camera reviews. There was also a banging deal! I do love my phone and the only negative aspects have to do with the audio switching up Bluetooth devices from my car to my watch to my ear buds to speaker to the phone without me being in control... which is annoying! The pen also doesnt stay in all the time! I also dont love the keyboard but otherwise. Obsessed.
Value
4
Response from Samsung USBy R&R Team, October 27, 2026
Hey Ash1212, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We understand it can be disappointing that the accessories you have used in the past are not meeting your expectations. We have provided a link to a troubleshooting guide to help you with the Bluetooth connection of your device. We have also provided a link to the full manual to help you with the different setting options for the keyboard and device as a whole. We have lastly, provided a link to the Samsung Support Team to assist you further if you would like assistance with the Bluetooth of your device, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on October 26, 2026
Posted by: Cano87
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra has firmly solidified its place as the definitive smartphone of 2026. By pairing massive internal hardware improvements with innovative, real-world utility, Samsung has built a device that goes beyond incremental updates to completely alter what a flagship phone can do.
Here is exactly why the Galaxy S26 Ultra stands alone at the top this year:
The Privacy Display is a Hardware Game-Changer
In an era where software features dominate the headlines, Samsung delivered a brilliant hardware innovation with its built-in Privacy Display. By engineering dedicated narrow-angle pixels into the 6.9-inch Dynamic AMOLED 2X panel, the phone blocks nosy onlookers from reading your screen in public spaces. You can set it to activate system-wide or trigger automatically when typing passwords or opening banking applications. It solves a real daily annoyance without requiring bulky, dimming third-party screen protectors.
Unmatched Performance and Ergonomics
Driven by the custom Qualcomm Snapdragon 8 Elite Gen 5 processor, the S26 Ultra offers immense speed boosts, featuring a 39% faster NPU and 24% better graphics performance. What makes this power usable is the completely redesigned, massive vapor chamber that keeps the device perfectly cool during intense gaming or multitasking sessions. Despite the computing power and the larger 6.9-inch screen,i like how Samsung has managed to deliver its slimmest phone yet
Here is exactly why the Galaxy S26 Ultra stands alone at the top this year:
The Privacy Display is a Hardware Game-Changer
In an era where software features dominate the headlines, Samsung delivered a brilliant hardware innovation with its built-in Privacy Display. By engineering dedicated narrow-angle pixels into the 6.9-inch Dynamic AMOLED 2X panel, the phone blocks nosy onlookers from reading your screen in public spaces. You can set it to activate system-wide or trigger automatically when typing passwords or opening banking applications. It solves a real daily annoyance without requiring bulky, dimming third-party screen protectors.
Unmatched Performance and Ergonomics
Driven by the custom Qualcomm Snapdragon 8 Elite Gen 5 processor, the S26 Ultra offers immense speed boosts, featuring a 39% faster NPU and 24% better graphics performance. What makes this power usable is the completely redesigned, massive vapor chamber that keeps the device perfectly cool during intense gaming or multitasking sessions. Despite the computing power and the larger 6.9-inch screen,i like how Samsung has managed to deliver its slimmest phone yet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on October 26, 2026
Posted by: Shadow
[This review was collected as part of a promotion.] I chose samesung phones over others now. I love this phone I use it for streaming gaming watching shows and movies and also school work. It has some incredible features and the privacy display is amazing
Value
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey Shadow, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are finding your device so great for your streaming, gaming, and educational needs. We have shared a link to the Samsung Support Team for your convenience. These experts can help you any time you have questions about your device during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Much needed upgrade
on October 26, 2026
Posted by: Autumnskies
[This review was collected as part of a promotion.] I debated on switching to a different phone brand but I chose the Galaxy S26 Ultra because it's always the best quality all around. I chose this specific model because of the camera. I was able to take a beautiful picture of the full moon last night using 100x zoom. The themes and customization features help me make my phone my own.
Value
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey Autumskies, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are happy with the quality of your new device, especially the camera, and ability to customize your device. We would love to hear from you again in the future any time you have questions about your device, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has been very satisfactory
on October 26, 2026
Posted by: Christilove
[This review was collected as part of a promotion.] I choose to use this product because its a great phone and the pictures are amazing. I never owned a Samsung device before and "i choose" Samsung over any other product.
Value
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey Christilove, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you areloving the camera of your new device. We have shared a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue exploring a new operating system. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone..
on October 26, 2026
Posted by: DRAGON7734
[This review was collected as part of a promotion.] I chose this phone because I have always had a note or a note equivalent. Love the bigger screen and quality graphics. Graphics are always smooth and hi quality(depending on video source) watching Netflix is a breeze and the sound never wavers with my head set on...
Value
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey DRAGON7734, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you are enjoying the immersive streaming experience visually with your device, as well as with the audio. We have shared links to resources to help you explore the additional capabilities of your device like Galaxy AI and the Privacy Display, align the settings to your preferences, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Impressive New Features
on October 26, 2026
Posted by: LILFIT
[This review was collected as part of a promotion.] I chose to upgrade to the new S26 Ultra. I was looking forward to the new features and camera upgrades. I wanted a phone with the best camera available. My mother is older and tomorrow is not promised. I wanted to capture the best moments and make video memories that will last me a lifetime. This phone has not disappointed me with the new options, and the AI features this phone has is the best S model that Samsung has made thus far!! We are making memories and my mom is even learning new things from the AI assistant!! Thank you Samsung!!
Value
4
Response from Samsung USBy R&R Team, October 27, 2026
Hey there LILFIT, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are enjoying capturing memories that will last a lifetime with your new device. We have shared a link to the Samsung Support Team for your convenience if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US