Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,281 Reviews)
Rating breakdown 18,281 reviews
5 Stars
15,965
4 Stars
1,839
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
104 out of
166)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
3
Not as amazing as I was anticipating
on October 9, 2026
Posted by: Scorpforsolar
[This review was collected as part of a promotion.] I chose this phone because it promised upgrades from my old phone which was the S22 Ultra. Honestly, I liked my S22 better. The picture quality was better it seems in my old phone, and also, I dislike the fact they took out the Bluetooth from the pen, making it so I can no longer use the pen to take pictures with. I wish they would bring it back, and fix the camera quality please.
Value
3
Response from Samsung USBy R&R Team, October 12, 2026
Hi there Scorpforsolar, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know it can be disappointing when your device is not aligning to your expectations. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos regardless of your surroundings. We have also provided a link to the full manual for your device to help you with the hand gestures and voice commands you can use with your camera shutter, or if you have a Galaxy Watch you can use this device as a remote camera shutter. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about your device, or believe it is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 9, 2026
Posted by: August
[This review was collected as part of a promotion.] I chose to upgrade to a Samsung S26 ultra after my last phone broke, and it's honestly been the best upgrade I have gotten in a while. The screen runs very smoothly and makes everything look like it has highgraphics, the cameras are so good, every photo feels very true to what I see with my eyes and with great lighting. It's also good for gaming on it, I play Roblox quite a lot on it, and my game never feels laggy or slow at all. Also, the audio is pretty good too. Overall I'm very happy with my phone, it runs everything amazingly, has amazing cameras and looks pretty.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is great
on October 9, 2026
Posted by: Najsk1591
[This review was collected as part of a promotion.] I use the phone I have for work, streaming videos and movies, and gaming; I also use it for various social media platforms, as well as for calls and messaging. It’s a truly well-rounded, excellent phone, and I’ll always buy Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all the s series especially the s 26 ultra
on October 9, 2026
Posted by: Bellasmom
[This review was collected as part of a promotion.] Very sturdy. Everything I need in a phone. The stylus is my favorite feature other than the camera. I bought the z flip 5 and 7 but the s series is so much better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So much fun
on October 9, 2026
Posted by: Finch3185
[This review was collected as part of a promotion.] I chose the galaxy s26 ultra because I wanted a fast phone. After I got It I found out that I could download full games like ff9 and gta. Im really happy with my phone and ready to make memories with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on October 9, 2026
Posted by: Luvthisfone
[This review was collected as part of a promotion.] I chose to use this phone for everything! I really appreciate how fast it is for streaming movies. The camera capabilities are remarkable to say the least. I love having a camera that takes crystal clear photos and still be able to edit with all the features this phone offers. The stylus is a definite plus. I chose to use it when editing my photos for better precision. I do wish that the stylus still had the Bluetooth capabilities though. It was great for including yourself in a group photo.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone Fast Responsive
on October 9, 2026
Posted by: lhobbs3949
[This review was collected as part of a promotion.] I also choose Samsung devices for everything! I use my phone as my device for work, streaming gaming and everything you would use a computer for. I also have Samsung watch 7 and Samsung 65 inch TV and blue ray player.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One amazing review for one amazing piece of tech
on October 9, 2026
Posted by: LittleMike23
[This review was collected as part of a promotion.] The real reason I moved from my S23 Ultra was frustration from my side. At work, mobile reception was trash. The S23 Ultra used to constantly look for signal, turning the phone into a pocket heater and burning the battery until I was at 20% not even halfway through the shift.
When I chose the Galaxy S26 Ultra, I mainly was hoping the newer modem and cooling would fix the issues i used to have.
Honestly, it’s a night and day difference.
It completely solved my issues. Where the reception is weak, the phone holds onto the weak signal like a champ, it stays totally cool while idle, and I actually can come home with plenty of battery left.
Beyond that, the daily experience is awesome as well. It is very smooth, apps work great, and those slightly rounded corners are not digging into my palm anymore like the S23 did.
The anti-reflective screen is pure magic under direct sun as well, and the built-in privacy screen is amazing around coworkers and co-students since i am in university. The haptics are smooth, speakers have real punch and are very very loud, and the cameras finally began to take some great photos which on the S23 used to look like radioactive, over-sharpened oil paintings.
The S Pen even though not with Bluetooth anymore is still doing its job great overall the phone is a 10/10 and would recommend to anyone who wants to upgrade. I use it on a daily basis and the experience with the s26 ultra has been great so far.
When I chose the Galaxy S26 Ultra, I mainly was hoping the newer modem and cooling would fix the issues i used to have.
Honestly, it’s a night and day difference.
It completely solved my issues. Where the reception is weak, the phone holds onto the weak signal like a champ, it stays totally cool while idle, and I actually can come home with plenty of battery left.
Beyond that, the daily experience is awesome as well. It is very smooth, apps work great, and those slightly rounded corners are not digging into my palm anymore like the S23 did.
The anti-reflective screen is pure magic under direct sun as well, and the built-in privacy screen is amazing around coworkers and co-students since i am in university. The haptics are smooth, speakers have real punch and are very very loud, and the cameras finally began to take some great photos which on the S23 used to look like radioactive, over-sharpened oil paintings.
The S Pen even though not with Bluetooth anymore is still doing its job great overall the phone is a 10/10 and would recommend to anyone who wants to upgrade. I use it on a daily basis and the experience with the s26 ultra has been great so far.
Value
5
Written by a customer while visiting Samsung US