Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,280 Reviews)
Open Ratings Snapshot
Rating breakdown 18,280 reviews
5 Stars
15,964
4 Stars
1,839
3 Stars
287
2 Stars
85
1 Star
105
62%of customers recommend this product. 
(
104 out of 167
)
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Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Samsung Galaxy S26 Ultra – Overall Review
on October 29, 2026
Posted by: Emraan
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra offers a premium smartphone experience with an impressive display, powerful performance, and excellent features. However, I expected an even better overall experience for the price. Samsung should focus on improving reliability, connectivity, and customer satisfaction to justify its premium pricing. Overall, it is a capable flagship phone, but there is still room for improvement.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hey Emraan, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We love hearing how happy you are with the feel and daily usage of your device. We have provided links to resources to help you with the connectivity of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device, or continue to experience any inconsistencies during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is absolutely pocket computer.
on October 29, 2026
Posted by: Bikey5
[This review was collected as part of a promotion.] # ​Innovative Privacy Display
​# Exceptional Performance Powered by the Snapdragon 8 Elite Gen 5 for Galaxy
# ​Polished Camera System Upgraded wider apertures on the 200MP primary sensor and 50MP 5x telephoto lens
# ​Refined Design: Transitioning to an aluminum frame gives the device a slightly thinner and lighter feel with rounded corners that improve comfort in hand.
# Long Lasting Battery Its 5,000mAh battery easily delivers well over a day and a half of typical use on a single charge.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hey Bikey5, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how much you are loving the new Privacy Display, processing power, camera quality, and that the battery life is keeping up with your usage during the day. Please, reach out to us again in the future if you have questions about your device, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great camera
on October 29, 2026
Posted by: Xxxult26
[This review was collected as part of a promotion.] I chose this Samsung Galaxy phone because of its amazing camera quality and overall performance. The photos are sharp, clear, and vibrant, even in low-light conditions. I use my phone every day for taking pictures, watching videos, browsing, and work. The battery life is great, and everything runs smoothly. I'm very happy with my choice and would definitely recommend it!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are loving capturing amazing photos and videos, and that you are finding the battery is able to easily keep up with your usage during the day. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Powerful, Versatile, and Easy to Use
on October 28, 2026
Posted by: bickles
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because I wanted a powerful smartphone that could handle everything I need throughout the day. I use my phone for streaming videos, browsing the internet, taking photos, gaming, and keeping up with everyday tasks. The large, high-quality display makes watching videos and viewing content enjoyable, while the overall performance makes multitasking feel smooth and responsive. I also appreciate having a versatile camera system that lets me capture detailed photos and everyday moments. The phone's premium design, useful features, and large screen make it a great device for both entertainment and productivity. Overall, the Galaxy S26 Ultra offers a great combination of performance, convenience, and versatility that makes it easy to use as my primary device.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hi there Bickles, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how much you are loving this powerhouse of a device, and that you are capturing amazing photos and videos every day. We have shared a link to the Samsung Support Team to assist you if you have questions about your device during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best choice of my life!
on October 28, 2026
Posted by: Mangooo
[This review was collected as part of a promotion.] I chose this phone for its great storage feature. I love taking photos and new getting 1TB of space was the best choice for me. I've had the phone for a while now and am glad to say it's been working great!! The photo quality is fantastic and the speed of the phone is quite fast. 10/10 would recommend!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hi there Mangooo, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you have no regrets about your upgraded device, and that it has so many features you have loved using every day. We have shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S26 Ultra
on October 28, 2026
Posted by: B Gowda
from MTV
The Samsung Galaxy S26 Ultra is an exceptional, highly refined flagship powerhouse featuring a comfortable rounded aluminum design, a brilliant anti-reflective display, and standout practical additions like a built-in digital Privacy Display.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hey B Gowda, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how refined you are finding this new device, and that the new Privacy Display has been such an amazing addition to your usage every day. We have shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Greatest Phone Ever
on October 28, 2026
Posted by: ReviewGuy
[This review was collected as part of a promotion.] Genuinely, this phone has probably been the best phone I have ever owned. Android has come a long way in its operating system and it feels as though Samsung has always led the charge. The photos are immaculate, the phone is fast, the battery lasts forever, and it feels like every week I learn a new way to customize this phone exactly the way I want it, down to the individual key placements on my keyboard. I can't wait to see what samsung comes up with in the future.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hi there ReviewGuy, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how happy you are with your upgrade to this device, and that you are finding the camera amazing, battery life long-lasting, and that it has been so customizable to your usage. We have shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my unlocked, 512 gig, S26 Ultra.
on October 28, 2026
Posted by: CindyLuHoo
[This review was collected as part of a promotion.] I have been a fan for Samsung products every since I got my 1st phone, which was a S5. I chose the S26 Ultra for its camera. I do alot of streaming and picture taking of semi truck shows to bring awareness to a charity that serves the driver and/or their family. The phone literally replaces my expensive 35 mm camera and is alot eaiser to tote around with just a gimble and a light source. The night video when live on social media is hands down the best. Especially with all the lights on the trucks. I had the S25. I gave it to husband and got the new S26 in Feb. 2026.
I have yet to find any issues. The memory is 512 gig and it is 3/4 full with videos, photos, and apps and there is no lag when loading my massive picture file.
To sum up...I enjoy this phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2026
Hi there CindyLuHoo, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how amazed you have been with your upgraded device, and that it has helped you capturing amazing photos and videos without having to carry around additional equipment. We have shared a link to the Samsung SUpport Team to assist you if you have questions about storage expansion during your usage, or any additional features. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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