Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,280 Reviews)
Rating breakdown 18,280 reviews
5 Stars
15,964
4 Stars
1,839
3 Stars
287
2 Stars
85
1 Star
105
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
“Love My S26 Ultra… But Please Bring These Back”
on November 2, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I love my S26 Ultra. The AI features are excellent, and it improves on the S25 Ultra with a thinner 7.9 mm / 214 g body, Snapdragon 8 Elite Gen 5 for Galaxy, up to 16 GB RAM, brighter camera apertures (main f/1.4, 5x f/2.9), 60 W wired / 25 W wireless charging, and a Privacy Display.
I chose the Ultra specifically for the S Pen because I use it heavily for notes, sketches, and daily work. Unfortunately, the S Pen still isn’t as good as the one on my old S25 Ultra—it lacks the Bluetooth features I miss. Samsung, please bring back that better S Pen feel.
I chose the Ultra specifically for the S Pen because I use it heavily for notes, sketches, and daily work. Unfortunately, the S Pen still isn’t as good as the one on my old S25 Ultra—it lacks the Bluetooth features I miss. Samsung, please bring back that better S Pen feel.
Value
4
Response from Samsung USBy R&R Team, November 2, 2026
Hey JustaGirl, thank you for your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you love your new device, and that it feels so packed with features you are finding such an amazing addition to your experience every day. We have shared a link to the Samsung Support Team to assist you if you have any questions during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Worth the wait from my old S23 Ultra
on November 1, 2026
Posted by: silversonic1
[This review was collected as part of a promotion.] I chose to wait a few years to get a new phone simply because the S23 Ultra was such a good phone that upgrading seemed pointless. However, with RAM and storage going up in price so much within the last year, I knew I shouldn't wait for an S27 Ultra. The performance is surprisingly good. Battery life feels quite a bit better, which is good because I can't use my magnetic battery pack due to the placement of the cameras.
While I would love to go into detail on the cameras and audio, I am by no means an expert. I think you would be better off experiencing those features yourself to decide if they're to your liking. I personally prefer them to the S23 Ultra, but I don't have much experience with them yet.
All and all, I love my S26 Ultra. While I have my own personal nitpicks, I know those are just my opinions. They don't actually make the device more or less usable or higher or lower quality. That's why it's getting a full 5 stars. The quality is absolutely there.
While I would love to go into detail on the cameras and audio, I am by no means an expert. I think you would be better off experiencing those features yourself to decide if they're to your liking. I personally prefer them to the S23 Ultra, but I don't have much experience with them yet.
All and all, I love my S26 Ultra. While I have my own personal nitpicks, I know those are just my opinions. They don't actually make the device more or less usable or higher or lower quality. That's why it's getting a full 5 stars. The quality is absolutely there.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hey Silversonic1, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are enjoying the usage and capabilities of your device. We have provided a link to the full manual to help you best customize your device to your usage preferences. We have also provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the fast his processor is!
on November 1, 2026
Posted by: raminino71
[This review was collected as part of a promotion.] Love my new galaxy S26 ultra, i chose the color purple,looks awesome! His battery it's great, i use it for everything (messages, games, social media, etc) and don't disappoint, certainly it's a great device and the fact that comes with his own pen it's a given! Thank you Samsung! I really recommend this phone...
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hey Raminino71, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear how much you love your device, and that the appearance, battery life, and S Pen are such standout features for your needs. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for hearing aid wearers
on November 1, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the Samsung galaxy s26 Ultra because it is the finest phone in the world for the hearing aid wearers. It connects quickly sounds are clear and it stays connected I have never had a dropped link with my hearing aids. Samsung has made it in such a way that the connections are always solid. Whether I am listening to movies , music, on a phone call, the connection is always solid and permanent. Thank you Samsung for helping us hearing aid wearers. I have been wearing hearing aids for over 10 years and have tried several different phones. The Samsung Galaxy s20 by far6 Ultra is the best.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how happy you are with the integration of this device for your needs with your medical device, and that you are finding it awesome for streaming movies, music, and keeping in touch with your loved ones. We have shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great cell phone and more
on November 1, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I choose the Samsung Galaxy S26 Ultra because is large and it feels steady to handle. I mostly use for phone calls and messages. During transfer from my old phone to this one it was so efficient that even when the old phone was not charging and only had 2% charge the transfer of data took only 15 minutes. The external/magnetic charging is great. Simple things makes life easier. Thanks.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hi there Jose2001, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you have found the inital setup and usage of your device smooth and easy, and that it has been helping make your life easier. We have shared links to resources to help you further explore the capabilities of your device at your convenience, customize the settings to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is fast and reliable
on November 1, 2026
Posted by: Wavdnsr
[This review was collected as part of a promotion.] I chose this phone for it's up to date features but fell in love with it's reliability and speed.
The processor has not lagged in the month I've owned it. It's held up well during heat waves and is responsive even with a low battery.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hi there Wavdnsr, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are finding this device reliable for your usage needs, and that the battery is keeping up with your usage every day. We have shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on November 1, 2026
Posted by: EndoGirl77
[This review was collected as part of a promotion.] This phone has the most amazing features. The ease of accessibility is amazing. I absolutely love the AI as well as all of the customizable options. This is why I chose this model when I upgraded from the S24 ultra.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hi there EndoGirl77, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love the features available on your device, especially Galaxy AI. We have shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Phone
on October 31, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose this phone because I am very comfortable with how to do everything on it. I had to set it up on my own and it was very easy. Everything I needed was in the cloud and the directions were easy to follow. It has plenty of features that help you. I didn't even consider another brand of phone since I had such good luck with my last Samsung phone.
Value
5
Response from Samsung USBy R&R Team, November 2, 2026
Hi there Puglover, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you had an easy time with the inital setup of your new device, and that it feels easy to use during the day. We have provided links to resources to help you fully explore the enhanced capabilities of your device, adjust the settings to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US