Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,316 Reviews)
Rating breakdown 18,316 reviews
5 Stars
15,995
4 Stars
1,843
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
2
Software is Garbage
on March 26, 2026
Posted by: Psycho Crankbaits
I have Had most of the S modela and this phone sucks I can't believe I traded my ultra 24. It processes so slow. My apps glitch is cant even install Facebook messenger I've done every recommendation. The AI cant even remember a convos from 2 mins ago. It constantly gives wrong answers or messes up simple task . The AI on my 24 ultra was amazing it helped so much with my job now I spend 45 min trying to convert something to a PDF. I want my old phone back
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to articles to help you adjust the refresh rate to help you maximize the speed, and troubleshoot the apps not operating as intended. We have also provided a link to the Samsung Support Team to help you troubleshoot the features of Galaxy AI that are not functioning as expected or intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Looses signal
on March 26, 2026
Posted by: Signal
from Texas
The phone keeps loosing all signal bars when im in phone calls fix this bug porfavor.
Response from Samsung USBy R&R Team, March 27, 2026
Hey Signal, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the uninterrupted usage of your device, and needing your phone calls to be reliable. We have provided links to a few troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ga'umsa Ibsa agarsiisa
on March 26, 2026
Posted by: Ak6lm
Ga'umsa yaadan walbaaru
Activitycontrols kene fudhat
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ULTRA DOESN'T DISAPPOINT!!
on March 26, 2026
Posted by: Chandlersc
[This review was collected as part of a promotion.] I upgraded from the S23 Ultra and it a huge improvement. AI features seem more "user friendly" than my previous phone. I look forward to exploring the new features!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm loving it
on March 26, 2026
Posted by: Cocobean
[This review was collected as part of a promotion.] I'm loving the S26 Ultra! It's super fast, has great animations, and the Galaxy AI is just insane! I do wish the Spen still had Bluetooth though. This is an AMAZING phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 26, 2026
Posted by: Ashley
[This review was collected as part of a promotion.] So light weight and sleek. Camera quality is AMAZING! I've had every model since the Note20 and have always been a big samsung person. This is by far the best one yet 👏!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Added privacy screen and brightness are a big plus
on March 26, 2026
Posted by: Kahdroc
[This review was collected as part of a promotion.] The new S26 Ultra was nice upgrade from the S24 version. The new body style along with the screen upgrades (including the privacy screen were alone worth the upgrade. Adding in the galaxy ai made the upgrade a no brainer.
Value
5
Response from Samsung USBy R&R Team, March 26, 2026
Hello Kahdroc, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that your new device has been worth the upgrade, and that the new Privacy Display and Galaxy AI features are such an amazing highlight of your usage. We have provided a link to the Samsung Support Team who can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra offers a premium design,
on March 26, 2026
Posted by: JagadeeshPro
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra represents a continuation of Samsung’s approach to refining its flagship lineup while maintaining a strong focus on performance, display quality, camera capabilities, and overall usability. From the first interaction, the device communicates a sense of premium craftsmanship. Its design feels carefully considered, combining a sleek aesthetic with practical ergonomics. The materials used contribute to both durability and comfort, ensuring that the phone feels solid without being unnecessarily bulky. The finish resists fingerprints reasonably well, helping maintain a clean appearance during everyday use.
The display is one of the most defining features of the Galaxy S26 Ultra. It delivers exceptional clarity with high resolution, producing sharp text and detailed visuals across all types of content. Colors appear vibrant without being overly saturated, and contrast levels are deep, which enhances both media consumption and general interface visibility. Brightness levels are strong enough to ensure comfortable use even in well-lit outdoor environments. The adaptive refresh rate contributes to a fluid experience, making scrolling, animations, and transitions feel smooth and responsive. Whether used for streaming, reading, or gaming, the display consistently performs at a high level.
Performance on the Galaxy S26 Ultra is equally impressive. The device handles multitasking efficiently, allowing users to switch between applications with minimal delay.
Value
5
Response from Samsung USBy R&R Team, March 26, 2026
Hey there JagadeeshPro, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are so pleased with the premium design, inital impression, and usage of the amazing features of your device including display quality and new Privacy Display, enhance processing power, and ability to multi-task. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI and integrating them in to your usage. We have also provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US