Customer reviews from motorola.com
Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
20
4 Stars
6
3 Stars
6
2 Stars
4
1 Star
11
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Customer Rating
4
Great phone but minor bugs need to be fixed
on July 14, 2025
Posted by: David90210
from Los Angeles ca
It's a very cool phone but there's a few glitches that they need to work on I'm not sure if it's a software update that can fix but there's a Bluetooth connection issue sometimes the Bluetooth comes out staticy or randomly disconnects and connects to my earpods which are in my pocket it's kind of frustrating sometimes the speaker tunes out and then goes to the ear speaker when I'm supposed to be watching videos out loud so I have to restart the phone other than that it's an amazing phone
Response from motorola.comBy Mitch, Motorola Customer Care, July 14, 2025
Hi David90210, Thank you for sharing your experience with us. We’re sorry to hear about the Bluetooth and speaker problems you've encountered, and we understand how frustrating that must be. We would like to have the opportunity to investigate your feedback further so we can better assist you. Please check the email we have sent you and get back to us at your convenience so we can discuss this matter in more detail and explore possible solutions. We truly appreciate your patience and are glad to hear you're enjoying the phone overall.
Written by a customer while visiting motorola.com
Customer Rating
5
Great flip phone, no issues or complaints!
on June 29, 2025
Posted by: Snake
Great phone I absolutely love it! Thank you Motorola!
Response from motorola.comBy Mitch, Motorola Customer Care, June 29, 2025
Hi Snake, Thank you so much for your wonderful feedback! We're thrilled to hear you're loving your flip phone and having a great experience with it. Your satisfaction means the world to us, and we appreciate your support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great functionality and awesome features
on June 26, 2025
Posted by: Chantellesa
I really like the Motorola razr. I think they could improve split screen, and the phone app to include the mute button on the dial screen. There are other improvements but non of them are a deal breaker. One thing that is annoying is the screen protector attracts so much dust. Overall I highly recommend it. I love my Motorola razr
Response from motorola.comBy Mitch, Motorola Customer Care, June 29, 2025
Hi Chantellesa, Thank you so much for your kind words and for sharing your experience. We're thrilled to hear you're enjoying the functionality and features. We also appreciate your thoughtful suggestions. Improving split screen usability and enhancing the phone app experience, including the mute button visibility, are great points. We’ll make sure to pass that feedback along to our product team. Thanks again for recommending us and for being part of the Motorola family. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Service absolutely sucks!!!!!!
on June 26, 2025
Posted by: Rob72
I bought the Edge 2025 and I'm having all kinds of problems, Motorola rips you off on trade ins as well. I will not buy another phone from them!!!! Very disappointed in the company and my new phone
Response from motorola.comBy Mitch, Motorola Customer Care, June 26, 2025
Hi Rob72, We’re sorry to hear about your experience, and we understand how frustrating and disappointing this must be. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Small enough to fit in a pocket
on June 18, 2025
Posted by: cindirtx
Got the phone about three weeks ago, and it is working well, as have all the Motorola phones I've had over many years. I love the fact that it folds small enough to fit in a pocket whereas "regular" phones are too long and fall out. It is much more lightweight than other phones.
Response from motorola.comBy Mitch, Motorola Customer Care, June 18, 2025
Thank you for being a loyal Motorola user over the years, Cindirtx. We appreciate your continued trust in our devices. We're so glad to hear you're enjoying your new phone and finding the foldable design convenient and pocket-friendly. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best phone yet!
on June 10, 2025
Posted by: WFCook
Overall, my new Motorola Razr 2025 is excellent! Everything promised in the ads is true. So many features that help make my life easier to navigate. This is my 4th foldable Razr phone. Each one I've had has been improved and redesigned in thoughtful ways that allow me to be more organized and creative. This latest 2025 model is the best one yet! Keep up the great work Motorola!
Response from motorola.comBy Mitch, Motorola Customer Care, June 10, 2025
Thank you so much for your kind words and for being such a loyal Razr user, WFCook. We're thrilled to hear that the Razr 2025 is living up to your expectations and helping you stay organized and creative. It means a lot to know you’ve stuck with us through four generations. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great smooth working phone
on June 3, 2025
Posted by: Gordo1957
from Easthampton, MA
I bought this when they were available in May, probably 3 weeks ago and I love it. It is my 3rd one
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, June 4, 2025
Thank you so much for your continued support! We're thrilled to hear that you're loving your third one. It means a lot to us that you came back for more, and we're glad it continues to meet your expectations. Enjoy and thanks again for being a loyal customer! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en
Written by a customer while visiting motorola.com