Customer reviews from motorola.com
Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
20
4 Stars
6
3 Stars
6
2 Stars
4
1 Star
11
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Customer Rating
5
Best phone ever
on October 19, 2026
Posted by: Darkmoon
I bought the 2023 RAZR, not getting the 2026 or 2025 version. This phone is by far the one phone that endured all the physical abuse and still works. The screen is better than the either Apple or Pixel phone. no cracks or line even after dropping it iff on a 4th floor on a grassy lawn and on to the side walk. Camera is great though storage needs improvement. Overall the vest i ever and will have
Response from motorola.comBy Mitch, Motorola Customer Care, October 19, 2026
Hi Darkmoon, thank you for sharing your experience. We're thrilled to hear that you love its durability, display, and camera. We also appreciate your feedback regarding storage, as it helps us continue improving our products. Thank you for being part of the Motorola family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Total trash
on October 12, 2026
Posted by: Mikeysot
The phone randomly shuts off , freezes up about to switch back to iPhone
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 19, 2026
Hi Mikeysot, We're sorry to hear that your phone has been freezing and randomly shutting off. We understand how frustrating this must be, and we'd like to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Insurance a MUST - Hinge Damages Easily
on October 6, 2026
Posted by: Mezmo
from San Diego, CA
I highly recommend you buy insurance with this phone. I loved mine for the 2 months I had it, but even with a case it did not survive a fall from below waist height. It landed on the corner, which slightly damaged the hinge. Even from 30" or less, the drop was enough to render the main screen unusable. The outer screen was fine. Very frustrating!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2026
Hi Mezmo, We’re sorry to hear about your experience and understand how frustrating it must have been to have the main screen become unusable after a drop, especially after only two months of use. While our foldable devices are designed with durability in mind, accidental drops can still cause damage to the hinge and display. We appreciate you sharing your feedback, as it helps us better understand our customers’ experiences.
Written by a customer while visiting motorola.com
Customer Rating
1
its over
on September 2, 2026
Posted by: 32Leo
from Ohio
this is the 2nd time is the int he few mouths I had to get my phone fixed I don't want it no more, I have to get a normal phone now
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 6, 2026
Hi 32Leo, We’re sorry to hear that you’ve had to have your Moto Razr (2025) repaired twice within just a few months. We understand how frustrating and disappointing that can be, especially when you rely on your phone every day. We'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
Features are great
on August 31, 2026
Posted by: Blade25
from Springfield Illinois
I bought this about a month ago and there's already an issue I have a big black dot and a pixel of light shooting out of it right at the bottom edge where it bends
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 6, 2026
Hi Blade25, We’re sorry to hear about the display concern with your Moto Razr 2025. A black spot with a bright pixel or light appearing near the bottom edge of the folding display is certainly concerning. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Horrible in every regard
on August 31, 2026
Posted by: Paigehatesmotorola
Horrible phone. Garbage. I hate everything about this. I leave hate comments on all of their stuff because I'm stuck in a contract for a crappy phone I can't even use. Samsung or iPhone is better. Anything but this junk
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 6, 2026
Hi Paigehatesmotorola, We’re sorry to hear that your experience with your Motorola Razr has been so frustrating and that you’re unhappy with the device. We understand how disappointing it can be when a phone doesn’t meet your expectations, especially when you’re committed to a contract. We’d appreciate the opportunity to learn more about your experience. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
The idea is cool, but they got work to do.
on August 27, 2026
Posted by: Samthinksitsbad
from Minneapolis Minnesota
I bought this phone 6 months ago, it was pretty nice the first 2 months. The phones external screen breaks with ease, so be careful with it. 2months in my external screen broke on a wicker chair arm, the hinges squeak and make crackle noises when you open and close the device. Weird dark marks popped up on the internal screen, which you can move around with your finger, but it will make the dark spots grow. When playing music or videos the sound will go from loud to super quiet, sometimes it starts randomly playing music after closing the music app. I haven't been able to Bluetooth send or receive photos music or videos. when playing games you can never use the crease of the screen to tap things in the game. The speaker phone and speech to text stopped working, the camera is pretty bad, it always has fuzzy pictures like the 50 dollar prepaid phone does. Overall I regret buying it, but I'm stuck with it for another year or so 😔
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 1, 2026
Hi Samthinksitsbad, We're sorry to hear about your experience with the Moto Razr 2025 and understand how disappointing it must be, especially after enjoying the phone during the first couple of months. We appreciate you taking the time to share these detailed concerns. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Stylish Phone That Folds
on August 26, 2026
Posted by: Mila_mashroom
from Southeast Michigan
This is a great and stylish phone 💚
It's very convenient, the notifications and AI chat are very effective.
Spring Bud green is a beautiful, vibrant, yellow-based green that is absolutely gorgeous 💚
The external screen is not only convenient, it prevents the inner screen from cracking. I cracked the outer screen when I dropped my phone against concrete, but the inner screen was not affected because I always fold my phone when not in use. So if you always fold it when not in use, it won't crack like an iPhone.
It's very convenient, the notifications and AI chat are very effective.
Spring Bud green is a beautiful, vibrant, yellow-based green that is absolutely gorgeous 💚
The external screen is not only convenient, it prevents the inner screen from cracking. I cracked the outer screen when I dropped my phone against concrete, but the inner screen was not affected because I always fold my phone when not in use. So if you always fold it when not in use, it won't crack like an iPhone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 1, 2026
Hi Mila_mashroom, thank you for sharing such a detailed review! We’re thrilled to hear that you’re enjoying the stylish design, convenient external display, notifications, and AI features. It’s also great to know that you love the vibrant Spring Bud green color and find the foldable design convenient for everyday use. We truly appreciate your support and are happy to hear that you’re enjoying your Motorola foldable! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com