Customer reviews from motorola.com
Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
20
4 Stars
6
3 Stars
6
2 Stars
4
1 Star
11
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Customer Rating
5
The best phone I've had in YEARS!
on October 23, 2025
Posted by: Mini
from United States
I've had this phone for a couple of days now, and i absolutely ADORE it. It fits nicely in my hand, the inner screen feels nice and smooth to the touch, and the cameras have more quality than any other phone i've owned, and in my opinion, they even rival Samsung and Apple's cameras! The fingerprint reader is super responsive too, i can simply brush my finger against it and it'll read it almost instantly! Also, the pink exterior is just gorgeous, absolutely stunning and easy on the eyes. I can say with 100% honesty that I love this phone, and I love Motorola. Thank you for making such an amazing phone. <3
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, October 24, 2025
Hi Mini, Thank you so much for your wonderful feedback! We’re thrilled to hear how much you’re loving your new Motorola phone — from the smooth screen and responsive fingerprint reader to the stunning pink design and impressive camera quality. It’s great to know it’s been such a perfect fit for you! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en
Written by a customer while visiting motorola.com
Customer Rating
1
DO NOT BUY THIS PHONE
on October 13, 2025
Posted by: Nomoremoto
from Ca
I bought this phone a few months back the first week the screen started peeling off in the middle where the it folds. Then it goes into this reboot loop mode that lasts for days and it won't come back on then the phone it gets so hot it burns my hand and then today the trim molding started coming off of the edge Don't buy this phone it's garbage and Motorola's warranty is garbage
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 13, 2025
Hi Nomoremoto, We’re sorry to hear about your experience with your device. What you’ve described is certainly not the experience we want for our customers. We would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
5
on September 29, 2025
Posted by: Gelo
My sister bought me this new razor for my birthday present. I am very happy with it and it performs perfectly.
Response from motorola.comBy Mitch, Motorola Customer Care, September 30, 2025
Hi Gelo, We’re so glad to hear you’re enjoying your new Moto Razr phone! It’s wonderful that it’s living up to expectations, and we hope it continues to bring you great performance. Happy birthday, and thank you for choosing Motorola! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Hardware rocks, software is horrible
on September 18, 2025
Posted by: Eric21
Hardware is great, software is not! Every time I open the weather it asks if I would like to add it to my home screen, even though it already is. If I close my phone and it has an app open it asks if I want to transition to the front screen. I already set it up to not do it but it still asks. I spend more time telling the software over and over again how I want my phone to work. It continually asks over and over and over. I feel like I spend more time dismissing the prints than actually using my phone. Bluetooth volume control is now a joke, the phone no longer controls the volume of the Bluetooth. You now have to max the Bluetooth for the phone to control it, such a pain. Be prepared to restart your phone daily and bring a charger. Battery life is great 4 of 7 days of the week, but the other 3 days it will drain 1% every minute. Even after reboot it will drain that fast. The phone itself is awesome, good camera, great screens, and useful outside screen. But I find myself saying it because I open my camera to take a picture and it asks if I want to turn on the quick launch feature that I turned off on purpose. Do not I have to dismiss this Everytime I want to take a picture. I am decently phone savvy and have been unable to turn it off. I could research it but why should I have to, I told it no 50 plus times!
Response from motorola.comBy Carlos, Motorola Customer Care, September 18, 2025
Hi Eric21, Thank you for your honest and detailed feedback—we truly appreciate you taking the time to share your experience. It’s great to hear that you're happy with the hardware, camera, screen quality, and the external display—those are definitely standout features. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en
Written by a customer while visiting motorola.com
Customer Rating
5
Minimalist Phone
on September 17, 2025
Posted by: ST0825
from Glen Allen, VA
Love the compactness of the Moto Razr. Very sleek and modern as cellphone goes these days. Excellent features such as great pictures, talk clarity, storage capacity and overall design with choice of very nice colors to choose from.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 18, 2025
Hi ST0825, Thank you for your thoughtful review! We're so glad to hear you're enjoying the compact design and sleek, modern look of the Moto Razr—it truly stands out in today’s smartphone landscape. It's great to know the camera quality, call clarity, storage, and color options are all hitting the mark for you. Motorola puts a lot of care into balancing style with functionality, and it’s wonderful to hear it’s made a positive impression. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en
Written by a customer while visiting motorola.com
Customer Rating
5
Convenient foldable size.
on September 10, 2025
Posted by: Gary Pavo
Love everything about this Razr. Looks wonderful and it easily stores in my pants pocket. Bright screen. Customizable to your heart's content. Great price. I am definitely glad I bought this folding phone.
Response from motorola.comBy Carlos, Motorola Customer Care, September 11, 2025
Hi Gary Pavo, Thank you so much for your feedback! We're thrilled to hear that you're enjoying your Razr, especially the design, screen quality, and customizability. It's great to know it fits comfortably in your pocket and meets your expectations in both performance and value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en
Written by a customer while visiting motorola.com
Customer Rating
3
Great form factor, disappointing software
on September 8, 2025
Posted by: Dan2025
from Portland, OR
Form factor is great, software is not as good as Pixel. I love being able to fold it up, I'm a cyclist and it's much easier to stash in an under saddle bag than my old phone. However, there are some real shortcomings. Despite better camera specs than my Pixel, the photos look much worse due to Moto's image processing. I no longer have access to Google's call screening, and caller ID almost never works... Like, a call from my sister came in just showing her phone number and calls from business always show as their number rather than the business name.
Finally, the voice recognition isn't as good as my Pixel, which is weird given it looks like the standard Android keyboard. Maybe something with the mic, I don't know. I'll probably let this phone go in a year and go back to pixel, maybe hold on to this as a dedicated travel/activity phone
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, September 9, 2025
Thanks for the feedback. We're glad the foldable form works well for your cycling lifestyle! Sorry to hear about the camera quality, caller ID issues, and voice recognition; those are all valid concerns. While the hardware is strong, software features such as image processing and voice input may fall short compared to those of Pixel. Features like Call Screening are Pixel-exclusive, which we know can be frustrating. We’ll share your input with our team.
Written by a customer while visiting motorola.com
Customer Rating
5
Best phone I've ever owned
on August 27, 2025
Posted by: Erock
from Laurel De
I absolutely love my new razar.. been using for a few weeks now and it's everything I expected and more.. also if you had one of the og razars check out the retro mode for a really cool throw back
Response from motorola.comBy Mitch, Motorola Customer Care, August 28, 2025
Hi Erock, Thank you for sharing your experience! We’re thrilled to hear that you’re loving your new Razr and enjoying features like the Retro Mode. It’s great to know the phone is meeting and exceeding your expectations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com