Customer reviews from motorola.com
Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
20
4 Stars
6
3 Stars
6
2 Stars
4
1 Star
11
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Customer Rating
5
Handiest and reliable phone
on January 7, 2026
Posted by: Rich B
from Caxenovia, NY
I bought the 2025 Ultra with 1 TB. MORE THAN I NEED BUT.. it's nice to know that I don't need more space. Very happy with the performance.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 8, 2026
Thank you for sharing your experience, Rich. We’re glad to hear the phone is giving you plenty of space and strong performance. It’s great to know you’re enjoying your Motorola device. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing device
on December 23, 2025
Posted by: Hal2222
I just upgraded to the razr 2025 from my pixel 8. I am so happy with my purchase. This phone is so lightweight and has amazing features. This is definitely my dream phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 23, 2025
Thank you for your positive feedback, Hal2222. We’re thrilled to hear that you’re loving your new Razr 2025 and that it’s living up to your expectations. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Junk
on December 13, 2025
Posted by: JJ unhappy customer
Terrible phone - lasted two years then the screen went white on top then the whole phone went down. Don't waste your time or money on any Razor phone.
Response from motorola.comBy Mitch, Motorola Customer Care, December 17, 2025
Thank you for sharing your experience. We’re sorry to hear about the problems you encountered with your phone. We'd like to know more details. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Super nice phone !!
on December 1, 2025
Posted by: GuyFL
from Melbourne FL
I upgraded to the Razr 2025 from the Razr 2023+. It was an easy process and the phone is exactly what they advertise it to be. It's not cheap but the fact that it folds and fits into my pocket makes it worth it for me.
Response from motorola.comBy Nate, Motorola Customer Care, December 1, 2025
Hi GuyFL! Thanks for choosing Motorola Mobility as your device provider. We appreciate you posting this positive experience on your recent purchase.
Written by a customer while visiting motorola.com
Customer Rating
4
1 month
on November 19, 2025
Posted by: Sy33
from Tacoma, Wa
We got ours about a month ago, I like it but it really sucks that when I'm on a call I only have the option to display the Motorola logo, or "Hello Moto" on my external screen. It would be great to display my own logo.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
Thank you for sharing your feedback, Sy33. We’re glad to hear you’re enjoying the phone overall. We understand that having the ability to customize the external screen during calls would make the experience even better. Currently, the external screen is limited to the default options like the Motorola logo or “Hello Moto,” but your suggestion is valuable and will be shared with our product team for future updates. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Terrible phone
on November 15, 2025
Posted by: Mad need to get better
from Columbus Ohio
Biggest piece of crap phone I have ever owned. Shuts off for no reason and just start jumping through different we screens. Drop calls and volume doesn't work correctly either. Stuff popup on the screen that has nothing to do with what you are trying to do. On my 3 rd phone since July. Broke one because it's functions where so poor. Traded the next one in because it didn't work properly. Wife is on her second. We are paying them off and traded them in next week for a real phone.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 17, 2025
We’re very sorry to hear about the difficulties you’ve experienced with your device. We understand how frustrating this must be, especially after multiple replacements. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Fragile phone breaks easily
on November 6, 2025
Posted by: Drummy
from Washington
This is my 2nd one of these now most fragile phone ever . I dropped a Tylenol bottle with 4 Tylenol in it and the screen sends a white stripe down it again. This phone I do not recommend not even when you sit in a office. It seems like they didn't even test the phones durability out it sucks to have spent the money on this phone thinking how cool but it's just a disappointment and I NEVER LEAVE REVIEWS.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 9, 2025
Hi Drummy, We’re sorry to hear about what happened, and we understand how disappointing that must feel. While physical damage isn’t covered under the standard warranty, you may still have the option to get the device repaired for a fee. You can explore available repair options and submit a request through this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
We appreciate you taking the time to share your feedback, and it’s valuable to us as we continue improving our products.
We appreciate you taking the time to share your feedback, and it’s valuable to us as we continue improving our products.
Written by a customer while visiting motorola.com
Customer Rating
5
Great size and look
on October 30, 2025
Posted by: BobbyT b
from Nyc
Great phone for the price. Nice look. Great screen display and glonger battery life.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 30, 2025
Hi BobbyT, Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your Motorola phone, especially its design, display, and long battery life. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com