Customer reviews from motorola.com
Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
20
4 Stars
6
3 Stars
6
2 Stars
4
1 Star
11
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Customer Rating
5
Amazing phone great features
on June 7, 2026
Posted by: Gnerd38
from Summer shade, ky
I have had the iPhone ever since the iPhone 4 was released so I was very sceptical about switching. But I ended up getting the razr 2025 and I'm gonna tell you it was the best choice I have ever made the amount of features this phone has compared to iPhone blew my mind. So I would say if you have an iPhone and you're looking to switch it's definitely worth the switch now one thing I will add is making sure that you put this thing in a case if you're clumsy with phones but even at that the durability seems to be pretty good I drop mine twice before getting it into a case and it held up on both drops with no issues whatsoever so it seems to hold its own. Do not sleep on this it's worth every penny
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi Gnerd38, Thank you for sharing your experience and detailed feedback. We’re glad to hear the Razr has exceeded your expectations and that the features, performance, and durability have made such a strong impression after your switch. It’s also great to know the device has held up well and continues to meet your daily needs. We appreciate your recommendation and are happy to have you as part of the Motorola community. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Falling apart
on May 15, 2026
Posted by: Nikanae6
from Olympia wa
I have had my razr for almost 1 year and it is literally starting to fall apart. The piece that goes around the screen is broken and is starting to lift. The screen appears to be separating from the rest of the phone where it folds. And the screen is starting to not respond to touch. For the amount that I paid for this phone, I would expect it to last much longer than almost 1 year.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 18, 2026
Hi Nikanae6, Thank you for sharing your feedback. We’re sorry to hear about the condition of your device. We would like to check this. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Great in concept and almost in practice
on April 22, 2026
Posted by: Bb33
I purchased one in January 2026 and in march the bottom half of my screen went white. Sometimes it worked most the time bright white. I only had regular use of it, and a case with a cover over the hinges to help keep dust out. Not I believe my issue may have been simply debris in the hinges but in 3 months it had this issue that I personally could not fix or prevent unless I treated my phone like it pas glass. I liked the phone as far as use and function besides it auto enhancing my pictures. I could of gotten it fixed... But I'd have to do so every few months and honestly its not worth that kind of hassel so I just got a different non flip phone. Love the technology but it needs to be better designed if its that quick to have issues.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 29, 2026
Hi Bb33, We’re sorry to hear about your experience with the display. We understand how frustrating it is when the screen starts showing abnormal behavior after a short period of use. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features and ease of use.
on March 29, 2026
Posted by: Rob1970
Great phone. Does a lot. I love it. Best phone i have ever had. Highly recommend it.
Response from motorola.comBy Mitch, Motorola Customer Care, March 30, 2026
Hi Rob1970, We're thrilled to hear you love your phone and find it easy to use with so many great features. We appreciate your recommendation! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Terrible.
on March 26, 2026
Posted by: Beefsteak
Ive had nothing but issues with this garbage can of a phone. Constant wifi connection drops, slow performance, and inconsistent functionality. Stay away from this phone.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Beefsteak, Thank you for sharing your experience, and we're sorry to hear about the Wi-Fi drops, slow performance, and inconsistent behavior you’ve been dealing with. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
Good graphics
on March 12, 2026
Posted by: Mayo24
I've had mine for a couple of months so far so good.
Response from motorola.comBy Mitch, Motorola Customer Care, March 12, 2026
Hi Mayo24, We're glad to hear that you're enjoying the graphics and that your phone has been performing well over the past few months. We appreciate you sharing your experience and hope you continue to enjoy your device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great features
on March 1, 2026
Posted by: Stevn17
Three months ago I purchased the moto g play and really wanted a razr
Response from motorola.comBy Mitch, Motorola Customer Care, March 2, 2026
Hi Stevn17, Thank you for sharing your feedback! We’re glad to hear you’re enjoying your Moto G Play and that you’re considering the Razr as your next device. We appreciate your support and hope your Motorola experience continues to be great. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Bluetooth not that good in car/pretty good
on January 22, 2026
Posted by: Anonymous
from Riverside,California
Same thing while using the Bluetooth in my car people say I sound muffled already checked my car and the Bluetooth sounds fine with another phone but when connected to my razor a lot of people say my voice sounds muffled why is that? Other than that the phone works pretty great never have any problems with it run smooth and pretty fast just the Bluetooth in my car is what's bothering me
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 22, 2026
Hi Jeffrey, We’re sorry to hear you’re experiencing muffled audio when using Bluetooth in your car. As we stand behind our products, we would like to have the opportunity to investigate your feedback. We have sent you an email where you can reply. Thank you.
Written by a customer while visiting motorola.com