Customer reviews from motorola.com
Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
20
4 Stars
6
3 Stars
6
2 Stars
4
1 Star
11
45%of customers recommend this product.
(
13 out of
29)
Customer Reviews for Motorola - Refurbished Good - razr 2025 256GB (Unlocked) - PANTONE Gibraltar Sea
Customer Rating
5
Works great!
on August 21, 2026
Posted by: Marcus3131
from Inverness, FL
The phone works great and conveniently fits in my pocket. The fold technology is strong and I like the ability to use the full screen or the small screen.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 23, 2026
Hi Marcus3131, thank you for the 5-star review! We’re thrilled to hear that you’re enjoying your phone, especially its compact design, strong fold technology, and the flexibility of using either the full screen or the smaller display. We truly appreciate you choosing Motorola! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great quality and consistent product from Motorola
on July 22, 2026
Posted by: Evdaman
from NJ
I bought this about a month ago and stepped up from the 2024 version. I was able to use the case I had from the old phone as everything fits pretty much perfectly. The phone works well, the hinge is quiet, phone performance is exactly as I expected, quick and snappy. The material on the back of the phone is a slightly more slippery plastic feeling material, compared to the pleather stickiness the 2024 had. And this is the only real difference I noticed between the two models. They're identical, performs great and the cameras look great. Pick up the 2025 on sale and you'll love it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 22, 2026
Hi Evdaman, thank you for taking the time to share such detailed feedback! We're thrilled to hear that you're enjoying your Motorola phone and that the upgrade experience from the 2024 version has been smooth. It's great to know that you appreciate the performance, quiet hinge, camera quality, and overall consistency of the device. We also appreciate your comments about the material changes, as customer feedback helps us continue improving our products. Thank you for choosing Motorola, and we hope you continue to enjoy your device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
4
I like it.
on July 15, 2026
Posted by: strabot
I bought this with my old flip phone from the early 2000s in mind. It's not that, and took a little getting used to. But after a couple weeks I'm quite happy with it. I like the size when folded, it holds a charge well, and looks good. And it didn't break the bank.
Response from motorola.comBy Mitch, Motorola Customer Care, July 15, 2026
Hi Strabot, thank you for sharing your experience! We're glad to hear that after spending some time with your Moto Razr 2025, you've grown to really enjoy it. It's great to know you appreciate its compact folded design, battery life, stylish look, and excellent value. We truly appreciate your feedback and hope you continue to enjoy your new Razr. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com
Customer Rating
2
thumbs down👎
on July 6, 2026
Posted by: raajt78
from Norcross, GA
I bought motorola razor twenty twenty five, beginning of twenty twenty six, and I was excited about having a flip phone, modern style.
Within a month of using the screen that started to develop a green line, I had no idea this meant, but I researched it after the fact and soon discovered that this is a common
Issue with the design of the Motorola flip phone razor so I use my warranty service purchased at another one. It came in the mail and within another month saying thing, same issue. Now it's also included a black screen where I could no longer see the main screen. I purchased another one through the warranty. And yet, again, the third one has blacked out the screen on me. I am completely fed up with the Motorola. Razor flip phone 2025, make matters worse. I can't even transfer all of my data from the Motorola razor 2025 to my new phone which is Samsung
Very dissatisfied, disappointed and unhappy custom.
Within a month of using the screen that started to develop a green line, I had no idea this meant, but I researched it after the fact and soon discovered that this is a common
Issue with the design of the Motorola flip phone razor so I use my warranty service purchased at another one. It came in the mail and within another month saying thing, same issue. Now it's also included a black screen where I could no longer see the main screen. I purchased another one through the warranty. And yet, again, the third one has blacked out the screen on me. I am completely fed up with the Motorola. Razor flip phone 2025, make matters worse. I can't even transfer all of my data from the Motorola razor 2025 to my new phone which is Samsung
Very dissatisfied, disappointed and unhappy custom.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 12, 2026
Hi Raajt78, We're sorry to hear about your experience and understand how disappointing this has been. We appreciate you sharing your feedback, and we sincerely apologize that you've had multiple replacements with the same display behavior. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Don't do it
on July 2, 2026
Posted by: Heather9999
from Texas
Phone was cute but the execution of the phone was absolutely horrible 2 phones in 6 months the screen messed up at the bend no cracks no dents nothing just straight messed up Bluetooth never stayed connected service was trash no matter where you went screen would lag and lock itself when you typed and that was on 2 different ones so it wasn't a 1 times thing! Waste of money which is sad because he was pink and so adorable and I was so excited for this phone!!!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 7, 2026
Hi Heather9999, We’re sorry to hear about your experience with your Motorola Razr 2025. We understand how disappointing it is to have concerns with a device you were excited about, especially after experiencing similar behavior on two devices. We'd like to help. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Great feature but the volume little low with BT
on June 30, 2026
Posted by: Topgun14
from California LA
This Motorola flip phone is a great phone but it does take some time to get use to it. I have had the phone for about a few weeks now but will need to replace the phone screen due to a green line on the right side of the screen. Not sure if my extended warranty cover the replacement screen.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 30, 2026
Hi Topgun14, thank you for sharing your experience with the Moto Razr 2025. We’re glad to hear you’re enjoying the feature set, and we appreciate you taking the time to provide detailed feedback.
We’re sorry to learn about the lower Bluetooth volume and the green line appearing on the display. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
We’re sorry to learn about the lower Bluetooth volume and the green line appearing on the display. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Stylish and great form, but low durability
on June 21, 2026
Posted by: HR86
from Houston, TX
I got a Motorola Razr when they were released with T-Mobile, and even got one of the special red/pink T-Mobile styles to go with it. I love the phone's small form, and it's powerful enough to never give me lag issues. The outer screen is far more useful than I imagined, and it's great to just answer a closed phone. The ability to have the phone half-open as a sort of stand to take pictures/videos with is an underrated bonus.
Unfortunately, I do have to recommend this phone with a lot of caution. If you're even just a moderate phone user, the phone itself is not very durable. The plastic that goes around the edge has a tendency to break, and the screen will stop responding not too many months after that happens. I replaced one phone on warranty 1.5 years after the first one I got, but now my second one is starting to fail 10 months in. I'd love to use it more but I might have to just get a big slab phone in the end
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, June 24, 2026
Hi HR86, We're sorry to hear about the experience with the device, and thank you for sharing detailed feedback. We understand your durability concerns, and we’d like to help ensure your device is working as intended. In some cases, performance or responsiveness concerns can be influenced by software, installed apps, or environmental factors. Allow us to help. We have sent you an email. Please reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
5
Great little folding phone
on June 9, 2026
Posted by: dww470
from Denver Colorado
I bought my second Moto razor phone. I love it. It's so nice to fold into a little phone that doesn't take up much space. I like how intuitive it is. Always reminding me of apps that are draining the battery and so much more.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi Dww470, Thank you for sharing your experience with the Moto Razr. It’s great to hear that you’re enjoying the compact folding design and finding the interface intuitive, especially the helpful battery management reminders. We appreciate your continued support with your second device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en.
Written by a customer while visiting motorola.com