[This review was collected as part of a promotion.] I like the shaver. I received it as a gift. It shaves well and the app is very helpful. The product does not come with the cleaning system and is sold separately. That is why I didn’t give it 5 star.
Wish I could do negative stars. Total waste of money. This does not work and it’s expensive. I figured for the price it would work great . I was wrong. Don’t buy this
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 21, 2022
Hi, Leo. Thank you so much for sharing your valuable feedback with us. We regret to hear your overall disappointment with our shaver. Rest assured that this is not the quality and consumer satisfaction we aim to provide as a brand and that we'll be more than happy to help you improve your experience.
Please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
[This review was collected as part of a promotion.] Been using it for about two months. Its less noisy and light but when it comes to a “clean shave”, my old philishave which is more than 10 years old, does a way better job.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 10, 2022
Hi,
Thanks for your review regarding your new Philips Shaver 9400! It's good to hear that you are enjoying the fact that it is more silent and light, we hope we can improve your shaving results! We suggest to use a new Philips shaver exclusively for 3 weeks to fully enjoy the closeness of a Philips Norelco shave. If you alternate shaving methods during the adjustment period, it may make it more difficult to adapt to the Philips Norelco shaving system.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
[This review was collected as part of a promotion.] I am grateful that I was able to get the supplemental products from another company to embellish my shaver. I am still in the trial phase of dealing with this product and looking toward a very close shave in the future.