[This review was collected as part of a promotion.] Overall, it's a good razor. Purchased to replace my old Phillips triple head razor which was nearly 20 years old. It's lighter weight and the battery charge seems to last longer. However, the shave is not nearly as close as I would have expected. My old razor actually gave a better and closer shave.
[This review was collected as part of a promotion.] The shaver gives close shaves, but the urgennomics are poor. It is awkward to use. In particular, the built-in trimmer on the back is almost impossible to use effectively. The older replacement trimmer heads were so much better. Overall, this shaver is overly complex and overpriced.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, November 15, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
I've been using this brand new razor for less than a month . The app now says I only have 39% left on the blades . Philips really wants to sell new blades badly the app also says that I am shaving incorrectly . because of my age , it is difficult to shave the way that they want me to shave . I have very loose skin and angular features . the app is of no help at all . finally, in order to get a close shave it requires me to shave for at least five to eight minutes
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, November 14, 2025
Hello there. We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page https://www.usa.philips.com/c-w/support-home/support-contact-page Philips Consumer Care.