Customer reviews from philips.com
Philips Norelco - Shaver 8000 Wet & Dry Rechargeable Electric Shaver with SenseIQ, Quick Clean Pod and Nose Trimmer - Ink Black
Average customer rating
4.2
(446 Reviews)
Rating breakdown 446 reviews
5 Stars
265
4 Stars
92
3 Stars
43
2 Stars
20
1 Star
26
83%of customers recommend this product.
(
214 out of
258)
Customer Reviews for Philips Norelco - Shaver 8000 Wet & Dry Rechargeable Electric Shaver with SenseIQ, Quick Clean Pod and Nose Trimmer - Ink Black
Posted by: jlmac
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver works well, but the instructions are almost nonexistent. The cleaning solution was provided, but I don't have a clue how to use it. No do's/don'ts or helpful hints.
Written by a customer while visiting philips.com
Posted by: Montana Grampa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm almost 80 years and have never owned an electric razor until now. This is a great shaver and I wish I'd made the switch years ago. My concern about closeness of shave has proven wrong . . . with care, the Norelco 8000 rivals my old manual shaver without the nicks and cuts.
Written by a customer while visiting philips.com
Posted by: Stuart M
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shaver works fine, BUT ...
It comes with NO MANUAL at all, such as explaining things like how the shaver head cleaner solution is to be used and how the nose clipper attachment works, etc.
OK to save paper, but how about a link to an online manual?
It comes with NO MANUAL at all, such as explaining things like how the shaver head cleaner solution is to be used and how the nose clipper attachment works, etc.
OK to save paper, but how about a link to an online manual?
I eventually found a manual at: https://www.documents.philips.com/assets/20241023/d9c5257379244220bd44b21200bd1f2b.pdf
Response from philips.comBy Alexandros, Global 247, June 29, 2026
Hello Stuart,
Thank you for taking the time to share your feedback with us. We’re glad to hear that the shaver itself is working well, but we’re sorry to learn that the lack of a physical manual caused confusion, especially when trying to understand how to use features like the cleaning solution or attachments.
We understand how important clear instructions are, and while moving toward digital manuals helps reduce paper use, we agree that access to them should be much more visible and straightforward. We appreciate you sharing the link you found, as this may help other users as well.
Feel free to reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your feedback with us. We’re glad to hear that the shaver itself is working well, but we’re sorry to learn that the lack of a physical manual caused confusion, especially when trying to understand how to use features like the cleaning solution or attachments.
We understand how important clear instructions are, and while moving toward digital manuals helps reduce paper use, we agree that access to them should be much more visible and straightforward. We appreciate you sharing the link you found, as this may help other users as well.
Feel free to reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Terrylee5
Verified Purchase:Yes
[This review was collected as part of a promotion.] Smoother shaving than ever. Not sure how accurate the % use is. Mine says 68% remaining on heads. So far 40 days usage. Still the best shaving experience ever.
Written by a customer while visiting philips.com
Customer Rating
3
Forget the motion sensors. They don’t work!
on June 20, 2026
Posted by: 50yearsofNorelco!
Gender:Male
I’ve used this razor for about a year now. I’ve always used this brand ( since Christmas 1965 when I got one as a present). This is the 8000 series. First of all the pop up trimming pieces doesn’t cut. It seems slow and flimsy. I can’t get a straight cut on my sideburns. At my age and thinning hair this should be easy. The nose/ear trimmer is also not well designed. The shaving aspect is similar to the others I have owned. An I’ve owned more than a dozen of them. Philips should focus on a smooth easy shave. Forget the fancy monitoring parts. As long as you make large circles on your cheek it’s fine. But go to your neck or upper lip and it can’t tell what you’re doing. Also if you turn your head instead of moving the razor to the new spot it doesn’t seem to follow that.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: CasinoJoe
Verified Purchase:Yes
[This review was collected as part of a promotion.] Razar keeps cutting off while trying to shave. This is frustrating and you have to keep cutting razor back on which makes the time to shave even longer.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, June 19, 2026
Hello!
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
We hope to speak to you soon!
Best regards,
Philips Consumer Care
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
We hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: skuz
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product is very easy to use ans provides a great shaving experience.
Written by a customer while visiting philips.com
Posted by: AJL43
Verified Purchase:Yes
[This review was collected as part of a promotion.] Working as well as expected. Easy to handle. Fast charge and holds a charge a little over two weeks.
Written by a customer while visiting philips.com