Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Average customer rating
4.3
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
90
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
8
52%of customers recommend this product.
(
22 out of
42)
Customer Reviews for Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Customer Rating
2
Horrible do not recommend!
on January 28, 2026
Posted by: AMclamb
from NC
Gender:Female
My husband bought this vaccum for me for Christmas. I am sorry he did. This is the worst vaccum I have ever owned from Shark. I suction is horrible and it does not do well on hard floors. Should have bought another dyson that thing lasted 8 years and was worth every penny. The shark power pro flex is useless and worthless! If you have dogs don't waste your money.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi AMclamb,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your experience and understand how disappointing it can be when a product does not perform as expected, especially when it was a gift. We appreciate you sharing your concerns, and we will be sure to pass your feedback along to our team.
We recommend trying the troubleshooting steps available here:
https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist further.
Kind regards,
Shark Home US
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your experience and understand how disappointing it can be when a product does not perform as expected, especially when it was a gift. We appreciate you sharing your concerns, and we will be sure to pass your feedback along to our team.
We recommend trying the troubleshooting steps available here:
https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist further.
Kind regards,
Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not so good for the price
on January 26, 2026
Posted by: Indie
from Chicago area
Gender:Female
I bought this product 1 month ago and I already have problems with the floor nozzle, I’ve cleaned it and it stops rotating.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hi there,
Thank you for taking the time to share your experience. We’re sorry to hear that you’re having trouble with the floor nozzle after only a month of use. The brushroll should continue rotating properly after cleaning, so the issue you’re describing is not expected.
We would like the opportunity to look into this further and help resolve the problem. Please reach out to our team so we can review the issue in more detail and provide support: https://support.sharkninja.com/contact-us
Sincerely,
Shark Clean US
Thank you for taking the time to share your experience. We’re sorry to hear that you’re having trouble with the floor nozzle after only a month of use. The brushroll should continue rotating properly after cleaning, so the issue you’re describing is not expected.
We would like the opportunity to look into this further and help resolve the problem. Please reach out to our team so we can review the issue in more detail and provide support: https://support.sharkninja.com/contact-us
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Suction is not great
on January 18, 2026
Posted by: Lemm
Gender:Female
This is not the original vacuum that I purchased but mine was under warranty and was worthless. They had sent me new parts but it never worked so then they sent me this vacuum. It’s better. It’s heavier. The suction isn’t great. I will definitely buy a Dyson as soon as they are on sale.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 20, 2026
Hi there,
Thank you for sharing your experience with us.
We are truly sorry to learn that the Shark PowerPro hasn't met your expectations. We completely understand your frustration and your feedback is greatly appreciated. We'll be sharing this with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you'd like further information on how to maximize your vacuuming experience, please visit our website for manuals and guides or our self-help guide if you're having further issues with your suction. You can also contact our support team for assistance. We are always ready to assist and ensure your experience is a positive one. All applicable links are provided below.
Self-Help Guide: https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
Guides and Manuals: https://support.sharkninja.com/product/shark-powerpro-flex-reveal-cordless-vacuum/01tHs00000D0d63IAB?redirect=false
Contact Page: https://support.sharkninja.com/contact-us
Sincerely,
Shark Clean US
Thank you for sharing your experience with us.
We are truly sorry to learn that the Shark PowerPro hasn't met your expectations. We completely understand your frustration and your feedback is greatly appreciated. We'll be sharing this with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you'd like further information on how to maximize your vacuuming experience, please visit our website for manuals and guides or our self-help guide if you're having further issues with your suction. You can also contact our support team for assistance. We are always ready to assist and ensure your experience is a positive one. All applicable links are provided below.
Self-Help Guide: https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
Guides and Manuals: https://support.sharkninja.com/product/shark-powerpro-flex-reveal-cordless-vacuum/01tHs00000D0d63IAB?redirect=false
Contact Page: https://support.sharkninja.com/contact-us
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
4
SOUNDS LOUD WHEN RUNNING
on January 13, 2026
Posted by: SHARK 2026
I FIND IT IS QUITE LOUD WHEN RUNNING, IS THIS NORMAL?
Written by a customer while visiting sharkninja.com
Customer Rating
5
Real Review
on December 6, 2025
Posted by: Natalieg
from New Hampshire
Gender:Female
Okay I feel like most of the reviews I was seeing on this vacuum were paid or sponsored so I was a little worried about buying this. We have had a cordless Dyson for years but it was time for an upgrade. I’d heard good things about shark and this vacuum looked like everything I was looking for. I am very impressed. This is a great cordless vacuum that does amazing on any surface (YES even my low pile rugs that my Dyson barely worked on). The battery lasts very long compared to my Dyson and I am so glad I bought this. Do yourself a favor and buy this baby
Written by a customer while visiting sharkninja.com
Customer Rating
1
Doesn’t suck at all
on December 5, 2025
Posted by: Meg42
from Oklahoma
Gender:Female
I bought it on November 22nd. It is only December 5th and it doesn’t suck up dog hair or grass that has been tracked in the house. It wasn’t cheap either so now I’m stuck with a new vacuum that doesn’t work.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 9, 2025
Hello,
Thank you for taking the time to leave a review on our product.
We're so sorry to hear that you aren't receiving any suction in your Shark PowerPro Flex Reveal Plus Cordless Vacuum. We understand how frustrating this can be, and we'd be happy to assist. Please contact our team by phone at 1-855-427-5127. We're open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review on our product.
We're so sorry to hear that you aren't receiving any suction in your Shark PowerPro Flex Reveal Plus Cordless Vacuum. We understand how frustrating this can be, and we'd be happy to assist. Please contact our team by phone at 1-855-427-5127. We're open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Donna
on December 5, 2025
Posted by: Billiejean
from Washington State
Gender:Female
I'm happy with it. Amazed at how lightweight it is. And it still cleans the rugs good. I'm impressed!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The lite shows dust & dirt you can't see
on November 29, 2025
Posted by: PatP
from Southeast Florida
Gender:Female
I can't say enough about how great this vacuum is. I really like how it goes flat to vacuum under the bed & furniture but the most amazing thing is the light! I was vacuuming one evening and went into a dark closet - i was shocked as to how much dust was in there. You can't see it by day light but the black light or whatever it is shows it prominently. Needless to say I will vacuum in the dark from now on. Super happy, easy clean out and the battery lasted my entire extensive cleaning time. Highly recommend this one!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com