Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Average customer rating
4.3
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
90
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
8
52%of customers recommend this product.
(
22 out of
42)
Customer Reviews for Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Posted by: Anonymous
from Geneva
Gender:Male
Verified Purchase:Yes
love the light weight and the power...only negtive is putting back the filled dirt pan into main vacuum
Written by a customer while visiting sharkninja.com
Posted by: Mel1980
from Punta Gorda, FL
Gender:Female
Verified Purchase:Yes
I’m so glad I finally bought a stick vacuum. I am so happy with my purchase. The charge lasts for me to vacuum our 2300 sq foot house. The LED light shows everything. It is light. Works great on floors and rugs. Goes in between my washer and dryer easily and the best part is the stick sliding easily underneath dressers, nightstands and beds. Super happy would recommend.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great run time
on September 29, 2026
Posted by: Em2yyyyy
from Rogersville TN
Gender:Female
Got this to replace my Dyson and it runs a long time versus Dyson. Love the light as I can see so much
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fantastic product.
on September 29, 2026
Posted by: MerMer
I never realized how much I would love to use a vacuum once it was free of a cord. I love the floor detection and the ability to highlight dust on the floor, making it easy to see where you still need to clean.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worst vacuum
on September 20, 2026
Posted by: Alyssa1124
from Oakdale, ca
Gender:Female
Genuinely the worst vacuum I’ve ever purchased. It has absolutely no suction, you can’t stand it up even against the wall because it will just roll and fall, the wheels do not glide smoothly whatsoever, and It does not pick up debris at all. It can barely pick up some loose dog hair on the floor. For how much is vacuum costs, I think it’s an absolute disappointment.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 21, 2026
Hi Alyssa,
Thank you for taking the time to leave a review.
We're sorry to hear that your vacuum has not met your expectations. We understand how frustrating it is when you're experiencing issues with suction, maneuverability, stability, and debris pickup, especially after such a significant purchase.
We appreciate you sharing your experience and will be sure to pass your feedback along to the relevant team.
If you're experiencing little to no suction, please review our troubleshooting guide here: https://support.sharkninja.com/en-CA/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
To store the vacuum upright, fold the MultiFLEX wand until it locks into the storage position.
If the troubleshooting steps do not resolve the suction issue, you'll be directed to our Customer Support team for further assistance.
Kind regards,
SharkNinja US
Thank you for taking the time to leave a review.
We're sorry to hear that your vacuum has not met your expectations. We understand how frustrating it is when you're experiencing issues with suction, maneuverability, stability, and debris pickup, especially after such a significant purchase.
We appreciate you sharing your experience and will be sure to pass your feedback along to the relevant team.
If you're experiencing little to no suction, please review our troubleshooting guide here: https://support.sharkninja.com/en-CA/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
To store the vacuum upright, fold the MultiFLEX wand until it locks into the storage position.
If the troubleshooting steps do not resolve the suction issue, you'll be directed to our Customer Support team for further assistance.
Kind regards,
SharkNinja US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great upgrade!
on September 15, 2026
Posted by: Et2026
from Connecticut
Gender:Female
I upgraded my old shark vacuum, and I’m loving the new model. The blue light makes dust so easy to see on the floor and it is exceptionally lightweight. The battery works great. My only critique I don’t love the new method of storing where the tank flips down. Overall, it is a great purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great
on September 10, 2026
Posted by: Sir Guy
from North Wales pa.
Gender:Male
I don’t love any machine however, the person who helped me with obtaining my new vac. was extremely helpful & understanding. Thank you so much.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Very Pleased
on September 8, 2026
Posted by: Vaccuum fan
Gender:Male
Great design, with better than expected suction power.
Written by a customer while visiting sharkninja.com