Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Average customer rating
4.3
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
90
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
8
52%of customers recommend this product.
(
22 out of
42)
Customer Reviews for Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Customer Rating
1
Terrible for the price
on March 7, 2026
Posted by: Denny91
from Cannon Falls MN
Gender:Male
Terrible. Don’t stand by itself at all even when you try leaning it against something. That and the fact that it’s not easy to remove the dump canister makes it really difficult to dump without dropping the vacuum or the dump canister. Don’t have a charging station to mount on the wall included, which also makes it hard to store since it don’t stand by itself. I bought a 60 dollar vacuum on TikTok that sucked better and didn’t have the issues I listed above.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 10, 2026
Hi Denny,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear about the difficulties you’ve had with your Shark PowerPro, especially with standing the unit up and removing the dust cup. We understand how frustrating that can be.
To put the vacuum in storage mode, press the unlock latch while folding the handheld vacuum forward until the wand clicks and locks into place.
For the dust cup, press the Dust Cup Release button near the handheld vacuum nozzle. Tilt the dust cup and lift off to remove it.
If you’re still experiencing issues with the dust cup or overall performance, please click the troubleshooting link below. You’ll be guided to our customer service team if further assistance is needed.
https://support.sharkninja.com/en-CA/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
For additional information, you can also check out our FAQs below.
https://support.sharkninja.com/en-CA/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Understanding-Your-PowerPro
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We’re really sorry to hear about the difficulties you’ve had with your Shark PowerPro, especially with standing the unit up and removing the dust cup. We understand how frustrating that can be.
To put the vacuum in storage mode, press the unlock latch while folding the handheld vacuum forward until the wand clicks and locks into place.
For the dust cup, press the Dust Cup Release button near the handheld vacuum nozzle. Tilt the dust cup and lift off to remove it.
If you’re still experiencing issues with the dust cup or overall performance, please click the troubleshooting link below. You’ll be guided to our customer service team if further assistance is needed.
https://support.sharkninja.com/en-CA/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
For additional information, you can also check out our FAQs below.
https://support.sharkninja.com/en-CA/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Understanding-Your-PowerPro
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
Wish collection cup was bigger
on February 24, 2026
Posted by: ChrissyM
I like it. My only complaint is that the cup is really small. For a family of 4 with a German shepherd, it requires me to empty 3-4 times for my 2100 sq ft house. Otherwise, its great not worrying about the cord in the way.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Nothing compares to duo clean
on February 24, 2026
Posted by: Elle06
from Clearwater fl
Gender:Female
I am beyond disappointed by this cordless vacuum. It cleans bare floors ok but once its on carpet it doesn't have the power to clean it. I've owned several corded and by far the duo clean is by far the best. If you're looking for a fast ok job then its fine but not for me
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 2, 2026
Hi Elle,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your cordless vacuum isn’t delivering the power you expected on carpet. We understand how disappointing that must be, especially after having a better experience with previous models. We saw you were in touch with our team. Kindly reply to the email we sent so we can continue working to resolve this for you.
If there’s anything more we can do to help, or if you’d like to share additional details, we’d love to hear from you. Please feel free to reach out to our Customer Care team at:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share your feedback. We’re really sorry to hear that your cordless vacuum isn’t delivering the power you expected on carpet. We understand how disappointing that must be, especially after having a better experience with previous models. We saw you were in touch with our team. Kindly reply to the email we sent so we can continue working to resolve this for you.
If there’s anything more we can do to help, or if you’d like to share additional details, we’d love to hear from you. Please feel free to reach out to our Customer Care team at:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Features Especially the Blue Light
on February 24, 2026
Posted by: jend1988
Gender:Female
This vacuum is amazing! I have had a few shark vacuums & this one takes the cake. The blue light for darker areas is a great feature especially for uncarpeted floors! Picks up everything great on carpet & vinyl flooring. Charge lasts a long time! Very light & easy to use.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on February 23, 2026
Posted by: Aldrin
Gender:Male
Perfect!!!!!!!, Tool perfect size , Perfect wait if you want something simple and effective this is your best option
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Do not buy
on February 21, 2026
Posted by: VTmom
from Vermont
Gender:Female
Please ignore all the incentivized reviews…. I purchased this vacuum to replace an older model shark vacuum I owned. This vacuum has almost no suction. Unfortunately the box was ruined or I’d try returning it. It doesn’t pick up dirt or dust on my tile floor, or on my low pile rugs. Definitely do not recommend.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 21, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear that your vacuum isn’t providing the suction you expected, especially since you were counting on it to replace an older model. We understand how frustrating it is when a new product doesn’t perform the way it should. We’d love to help you get this sorted. Please visit our support page for full troubleshooting steps and guidance.
https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re really sorry to hear that your vacuum isn’t providing the suction you expected, especially since you were counting on it to replace an older model. We understand how frustrating it is when a new product doesn’t perform the way it should. We’d love to help you get this sorted. Please visit our support page for full troubleshooting steps and guidance.
https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
great vacuum
on February 20, 2026
Posted by: Liz D
I love this thing. It's very quiet. The battery lasts long, it gets under furniture, it's so light weight. Easy to store. Love the detachable part that I use on my furniture
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good
on February 17, 2026
Posted by: DLotus
from CT
Gender:Female
It is good. Not great. It feels less sturdy than the Dyson it replaced and I’m not sure it’s as powerful, but the price was better. It seems to hold a charge well.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com