Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Average customer rating
4.3
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
90
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
8
52%of customers recommend this product.
(
22 out of
42)
Customer Reviews for Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Customer Rating
3
Update on some good and not so good features
on March 18, 2026
Posted by: BAH234
Update on my review “Some good and not so good features”. Based on the response to my review from Shark, I took another look at the vacuum and discovered I can disconnect the long tube of the vacuum from the base part (where roller bristles are). I can attach the wand to the end of this arm and ir
T gives me a much longer reach….for example, I can now vacuum between the fridge and cabinets. This makes me much happier
T gives me a much longer reach….for example, I can now vacuum between the fridge and cabinets. This makes me much happier
Response from sharkninja.comBy SharkNinja, March 26, 2026
Hello,
Thank you for taking the time to leave a review.
We’re glad to hear that after revisiting your vacuum, you discovered that the extension wand can be detached from the floor nozzle for extended reach. That added flexibility can definitely make a big difference, especially when cleaning those tight spaces. We’re happy to know this feature has improved your experience and made the vacuum more enjoyable to use.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re glad to hear that after revisiting your vacuum, you discovered that the extension wand can be detached from the floor nozzle for extended reach. That added flexibility can definitely make a big difference, especially when cleaning those tight spaces. We’re happy to know this feature has improved your experience and made the vacuum more enjoyable to use.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
Some good and not so good features
on March 16, 2026
Posted by: BAH123
from Greer, SC
Gender:Female
I've had the Shark PowerPro Flex Reveal Plus Cordless Vacuum for a couple months now. Here's the pros and cons I've encountered:
PROS
- love the blue light as it really shows up the dirt on our hardwood floor of which we have for the majority of our flooring.
- flex handle comes in handy when needing to reach under the beds and furniture.
- battery does ok and I can get almost all of the areas I need to clean on the charged battery
CONS
- on hardwood floor, you can't push forward and pull back as the vacuum pushes dirt backwards rather than sucking it up. So, you need to focus on moving forward, turn around and go back over the same area to get all the dirt. This does increase your cleaning time.
- the want attachment is way too short considering the dirt canister that is there. It's impossible to get into tight spaces with the wand such as between the fridge and cabinet. I really WISH Shark would make a longer wand.
- it is something to get used to that the vacuum will not stand upright by itself with the canister/battery. It's just too top heavy. I just lay mine on the floor.
Not sure I would recommend this vacuum to anyone I know.
PROS
- love the blue light as it really shows up the dirt on our hardwood floor of which we have for the majority of our flooring.
- flex handle comes in handy when needing to reach under the beds and furniture.
- battery does ok and I can get almost all of the areas I need to clean on the charged battery
CONS
- on hardwood floor, you can't push forward and pull back as the vacuum pushes dirt backwards rather than sucking it up. So, you need to focus on moving forward, turn around and go back over the same area to get all the dirt. This does increase your cleaning time.
- the want attachment is way too short considering the dirt canister that is there. It's impossible to get into tight spaces with the wand such as between the fridge and cabinet. I really WISH Shark would make a longer wand.
- it is something to get used to that the vacuum will not stand upright by itself with the canister/battery. It's just too top heavy. I just lay mine on the floor.
Not sure I would recommend this vacuum to anyone I know.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 17, 2026
Hi there,
Thank you so much for taking the time to share your detailed feedback with us.
We are glad to hear that you have been enjoying the PowerPro's features like the blue light, the flex handle, and the battery performance. We also appreciate you outlining the areas that have been challenging for you, and we value the opportunity to look into each of these concerns. Your insights help us better understand how we can continue improving our products and your overall experience.
If you'd like to look into the storage methods for your vacuum, you can refer to our manual here: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8tJ/CM4M_Dy_w4tOjo3fNi3K2ST8Ke_6NrDPhtJw6nCFlrU
Kind regards,
Shark Home
Thank you so much for taking the time to share your detailed feedback with us.
We are glad to hear that you have been enjoying the PowerPro's features like the blue light, the flex handle, and the battery performance. We also appreciate you outlining the areas that have been challenging for you, and we value the opportunity to look into each of these concerns. Your insights help us better understand how we can continue improving our products and your overall experience.
If you'd like to look into the storage methods for your vacuum, you can refer to our manual here: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8tJ/CM4M_Dy_w4tOjo3fNi3K2ST8Ke_6NrDPhtJw6nCFlrU
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointed waste of money
on March 14, 2026
Posted by: Jenmomof3pups
from Mississippi
Gender:Female
I purchased this to replace my cordless shark pet pro and it's not at all as good as I expected. I don't like that I can't increase the power, even with trigger it doesn't work well. It is nowhere near as good and more expensive. It doesn't even pick up minimal dirt. I miss my pet pro but it died 13 months after I bought it. It will charge but won't turn on. I feel like this is wasted money. I like brush rollers better.
Response from sharkninja.comBy SharkNinja, March 14, 2026
Hi Jen,
Thank you for your review on the PowerPro Flex.
We are disappointed to hear that your experience with this model has not matched what you were hoping for. Thank you for taking the time to share what has been happening, since this helps us understand how the unit is performing for you. We would really like to help get everything working the way it should again. You may also consult our self‑help guide, which includes detailed troubleshooting steps that can improve suction and overall performance. We truly appreciate your patience and the opportunity to assist. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for your review on the PowerPro Flex.
We are disappointed to hear that your experience with this model has not matched what you were hoping for. Thank you for taking the time to share what has been happening, since this helps us understand how the unit is performing for you. We would really like to help get everything working the way it should again. You may also consult our self‑help guide, which includes detailed troubleshooting steps that can improve suction and overall performance. We truly appreciate your patience and the opportunity to assist. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Outstanding Vacuum!
on March 10, 2026
Posted by: fredhurt
from New Mexico
Gender:Male
Outstanding product... performs as advertised. I have a small dog that sheds a lot. This cordless vacuum does a great job removing hair and debris from the carpet.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great if you have your long hair everywhere 😊
on March 9, 2026
Posted by: Olguita ATL
Gender:Female
What a great vacuum. I have long hair and it was such a challenge to clean a vacuum. It’s soooo easy. Love it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Buy a Different Vacuum!
on March 9, 2026
Posted by: RET-USAF9915
Gender:Female
I've had mine for a week now and I'm not really impressed with it. I have 3 dogs and zero carpet in my house and I get a lot of dirt and dog hair kickback because the suction isn't as good as everyone, and the advertisement, make it out to be. And because of that, I have to go over the same spot multiple times. Having to do that and the battery use is only 50 minutes (less if you use the extra suction power), I am not able to vacuum my entire house. The only good things about this item are: it's lightweight, cordless, the blue light shows you where the dirt is...already know where the hair is with dark flooring...lol, and the canister is easy to empty. Other than that, it's truly not worth the money. Going back to the drawing board...so to speak...doesn't really help those who have already bought the product and aren't satisfied with it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 9, 2026
Hi there,
Thank you for taking the time to share your experience with your Flex Reveal Plus Cordless Vacuum. We’re really sorry to hear that the suction performance hasn’t met your expectations, especially with multiple pets and hard flooring. We truly appreciate you letting us know. We want to take a closer look and help find a solution so you can get the best performance from your vacuum. Please feel free to reach out to our support team so we can walk through a few troubleshooting steps together and explore the best options for you:
https://support.sharkninja.com/contact-us
Thank you again for sharing your feedback. We’re here to help.
Sincerely,
Shark Home
Thank you for taking the time to share your experience with your Flex Reveal Plus Cordless Vacuum. We’re really sorry to hear that the suction performance hasn’t met your expectations, especially with multiple pets and hard flooring. We truly appreciate you letting us know. We want to take a closer look and help find a solution so you can get the best performance from your vacuum. Please feel free to reach out to our support team so we can walk through a few troubleshooting steps together and explore the best options for you:
https://support.sharkninja.com/contact-us
Thank you again for sharing your feedback. We’re here to help.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 8, 2026
Posted by: Mazzy25
Gender:Female
I am totally impressed with this vaccum, very happy with its performance! Glad I made this purchase!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Average at best
on March 7, 2026
Posted by: MikeInTexas
from Houston
Gender:Male
Does it work? Sure. Does it work well? Not really. On the positive side, it's nimble and light weight. On the down side, it takes FOREVER to charge, lacks power unless you use the boost (which destroys battery levels), and requires multiple passes over the same area pretty often to actually pick up random debris. If you live in a small 700 sqft apt, it might be a good choice. For our 3 story condo, it requires multiple recharges and long delays to get the place done. We're keeping it and detaching the head to use the wand feature on our staircases mostly at this point. For reference, we have all hardwood and zero carpet.
Response from sharkninja.comBy SharkNinja, March 9, 2026
Hi Mike,
Thank you for taking the time to share this feedback with us. We’re sorry to hear the Shark PowerPro hasn’t been meeting your expectations, especially with the charge time, power levels, and the performance in a larger space. We understand how frustrating that can be.
A full charge takes approximately 3.5 hours, and if you’re still experiencing issues with battery life or performance, please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be directed to our customer service team for further assistance.
https://support.sharkninja.com/en-CA/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We’re sorry to hear the Shark PowerPro hasn’t been meeting your expectations, especially with the charge time, power levels, and the performance in a larger space. We understand how frustrating that can be.
A full charge takes approximately 3.5 hours, and if you’re still experiencing issues with battery life or performance, please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be directed to our customer service team for further assistance.
https://support.sharkninja.com/en-CA/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com