Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Average customer rating
4.3
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
90
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
8
52%of customers recommend this product.
(
22 out of
42)
Customer Reviews for Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Customer Rating
1
LASTED 3 MONTHS
on April 3, 2026
Posted by: Hshimek
from Houston,TX
Gender:Female
I bought this product on December 31, 2025 and it is April 3, 2026 and the head roller has not been working for a week. The warranty covered it, however, they are sending me a replacement part that takes 5 - 7 business days to get. I should have just stuck with dyson products. I use this product every other day and sometimes daily, and being that this is a product issue, Shark needs to do better to rush these parts out. With 4 kids and a dog my house is going to be filthy waiting around for their replacement part and hopeuflly that fixes the issue. I expressed this concern and they did not care or understand to rush it. DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 3, 2026
Hi there,
Thank you for sharing your experience with the PowerPro Cordless Vacuum. We’re happy to hear that the replacement part is already being sent out under your warranty, though we’re truly sorry for the inconvenience this issue has caused, especially with a busy home and a vacuum you rely on so often.
We understand how important quick resolution is, and we appreciate you expressing your concerns about the replacement timeline. We’ll be sure to share your feedback with our team so we can continue improving the support experience.
If you need any further assistance while you wait for the replacement part to arrive, please reach out to us through our support page so we can help:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thank you for sharing your experience with the PowerPro Cordless Vacuum. We’re happy to hear that the replacement part is already being sent out under your warranty, though we’re truly sorry for the inconvenience this issue has caused, especially with a busy home and a vacuum you rely on so often.
We understand how important quick resolution is, and we appreciate you expressing your concerns about the replacement timeline. We’ll be sure to share your feedback with our team so we can continue improving the support experience.
If you need any further assistance while you wait for the replacement part to arrive, please reach out to us through our support page so we can help:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
2
Good price but not happy
on March 30, 2026
Posted by: Cyu11
from Queens NY
Gender:Female
Cheap but does not suction as well , so I wish the head is smaller / slimmer like the Dyson. The accessories are hard to switch out. It’s not smooth you need a lot of force to pull out the vacuum only has two wheels in the back so it’s kind of annoying when it tilts back and you have to push back with your feet.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 1, 2026
Hi there,
Thanks for taking the time to share your feedback. We’re sorry to hear the Flex Reveal Plus hasn’t fully matched what you were hoping for. We understand how important strong suction, smooth accessory changes, and easy maneuverability are, and we appreciate you explaining where the design didn’t work as well for you. Insights like yours help us better understand how to improve future models.
We’d be happy to take a closer look and offer support to make sure you get the best performance possible. Please reach out to us here:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thanks for taking the time to share your feedback. We’re sorry to hear the Flex Reveal Plus hasn’t fully matched what you were hoping for. We understand how important strong suction, smooth accessory changes, and easy maneuverability are, and we appreciate you explaining where the design didn’t work as well for you. Insights like yours help us better understand how to improve future models.
We’d be happy to take a closer look and offer support to make sure you get the best performance possible. Please reach out to us here:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
2
Battery and suction dud
on March 30, 2026
Posted by: Melcc72
from Massachusetts
Gender:Female
I purchased this about 2 weeks ago and have used a few times now, with a fully charged battery, it only stays on for about 1/2 hour and the suction is not as powerful as would think from description. Also don’t like how it won’t stand up straight - falls over.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 1, 2026
Hi there,
Thanks for sharing your experience with us. We’re sorry to hear the Flex Reveal Plus Cordless Vacuum isn’t performing the way you expected. Runtime and suction should feel reliable during everyday cleaning, and we understand how frustrating it can be when the vacuum tips over instead of standing upright. We appreciate you letting us know what you’re experiencing and want to take a closer look to help make this right.
When you have a moment, please reach out to us here so our team can assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thanks for sharing your experience with us. We’re sorry to hear the Flex Reveal Plus Cordless Vacuum isn’t performing the way you expected. Runtime and suction should feel reliable during everyday cleaning, and we understand how frustrating it can be when the vacuum tips over instead of standing upright. We appreciate you letting us know what you’re experiencing and want to take a closer look to help make this right.
When you have a moment, please reach out to us here so our team can assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome
on March 26, 2026
Posted by: Cilla
Gender:Female
Works great. Love how it is flexible and can fit underneath furniture. Best part…..no clogging !
Written by a customer while visiting sharkninja.com
Customer Rating
5
Proven winner
on March 21, 2026
Posted by: Jawbone
This is the second time that I have bought one of these. They clean the carpet and hard surfaces very well. The brush is very handy to remove and clean.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome vacuum
on March 21, 2026
Posted by: Stacyh
from Florida
Gender:Female
I love this product so much the light really shows me where my dog hair is lingering
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 21, 2026
Posted by: bwl03
I bought this new Shark PowerPro after my other Shark vacuum quiet working. I love this vacuum. Especially the blue light really shows the dirt and dust as you vacuum.
Written by a customer while visiting sharkninja.com
Customer Rating
5
So Easy to Store and Great for Dog Hair
on March 19, 2026
Posted by: ValerieInMO
from Springfield MO
Gender:Female
I purchased this a few weeks ago. In the past I had the vacuums that hung on the wall and this new shark is much easier to store. It is doing a great job of picking up dog hair. I have 2 dogs of my own plus I foster for a rescue so usually 3-4 shedding dogs in our house.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com