Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Average customer rating
4.3
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
90
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
8
52%of customers recommend this product.
(
22 out of
42)
Customer Reviews for Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Customer Rating
5
Excellent vacuum cleaner
on June 18, 2026
Posted by: mkn53
from Maryland,MD
Gender:Male
shark powerpro cordless vacuum is very excellent, very to follow instructions. It's very good for pet owners.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk
on May 23, 2026
Posted by: M.shauna
Worst product ever by shark. It makes what I cannot hair logs, they get stuck in the flex area and clog. The thing sounds like a tractor . I does NOT pick up anything bigger then dust.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 31, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re sorry to hear about your experience, as this is not the performance we expect from your vacuum.
Hair getting caught around the flex area, loud operation, and reduced pickup can sometimes be caused by blockages, brushroll obstructions, or filters needing maintenance. Larger debris may also struggle to pass if airflow is restricted. Following the troubleshooting steps in the guide below can help resolve these issues.
https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue persists after completing these steps, the guide will direct you to connect with a customer support representative for further assistance.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re sorry to hear about your experience, as this is not the performance we expect from your vacuum.
Hair getting caught around the flex area, loud operation, and reduced pickup can sometimes be caused by blockages, brushroll obstructions, or filters needing maintenance. Larger debris may also struggle to pass if airflow is restricted. Following the troubleshooting steps in the guide below can help resolve these issues.
https://support.sharkninja.com/article/IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue persists after completing these steps, the guide will direct you to connect with a customer support representative for further assistance.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great purchase
on May 22, 2026
Posted by: Steve 31
I've used this daily for about. 10 days as I have 3 golden retrievers. This vacuum is a game changer.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on May 8, 2026
Posted by: judyeline
nice machine but not big enough dirt cup and clogging with dog hair
Written by a customer while visiting sharkninja.com
Customer Rating
5
Good purchase
on April 21, 2026
Posted by: Shazzie
I’m very pleased with my purchase. It is lightweight and very easy to handle.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Cheaply made vacuum
on April 19, 2026
Posted by: Dave753
Gender:Male
The brush roller connects to the motor via a flimsy, cheap piece of plastic that stripped out within 2 months. It performed well while it lasted, but definitely not designed with longevity or reliability in mind. The 2 Shark cordless vacuums I’ve owned in the past both broke the hose inside the floor attachment just after the warranty expired, but now they seem to have found a design that doesn’t even last that long. It’s a shame that something that works so well is built so cheap.
Response from sharkninja.comBy SharkNinja, April 19, 2026
Hi Dave,
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issues you’ve experienced with the brush roller and the durability of the vacuum. We understand how disappointing it is when a product performs well initially but doesn’t hold up over time, and this is certainly not the experience we want for our customers.
We truly appreciate you sharing this feedback and will be sure to pass it along to our product team, as it helps us improve future designs. If you’d like further assistance or support, our Customer Support Team is available to help: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re very sorry to hear about the issues you’ve experienced with the brush roller and the durability of the vacuum. We understand how disappointing it is when a product performs well initially but doesn’t hold up over time, and this is certainly not the experience we want for our customers.
We truly appreciate you sharing this feedback and will be sure to pass it along to our product team, as it helps us improve future designs. If you’d like further assistance or support, our Customer Support Team is available to help: https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
You’re old vacuum is lying to you
on April 8, 2026
Posted by: Liv411
from Minnesota
Gender:Female
I lived a peaceful life. Then I purchased this vacuum. The blue light showed me that my house is DISGUSTING! Turns out my old vacuum was a disgrace. This is the best vacuum I’ve ever owned. It has brought me way more comfort actually knowing my house is clean.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
So Versatile!
on April 7, 2026
Posted by: gsdsrgr8
from Michigan
Gender:Female
I absolutely love this vacuum and only wish I had purchased it sooner. I am replacing carpet and LVT with engineered hardwood flooring in the next couple weeks and I was looking for a new vacuum that would be easier to use than my canister vacuum and safe for hardwood. I have been using this on my LVT for a few weeks and I love how easy it is to use. I will confess that the light on the front is a little disturbing... it really illuminates how much dog hair is on the floor! Another feature I appreciate is the automatic switching from hard flooring to rugs. I have waterhog mats and this vacuum reacts quickly when I go from one flooring to another. A surprise for me was how much I use the handheld function. I really didn't think I needed this, but I love it. I actually store the machine in the handheld mode so I can easily grab it for quick clean ups. I am so happy a friend recommended Shark brand to me.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com