Customer reviews from sharkninja.com
Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Average customer rating
4.3
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
90
4 Stars
13
3 Stars
9
2 Stars
8
1 Star
8
52%of customers recommend this product.
(
22 out of
42)
Customer Reviews for Shark - Refurbished Excellent - PowerPro Flex Pet Cordless Vacuum - White
Customer Rating
4
Compared to previous Shark
on September 24, 2025
Posted by: JHLSr
I purchased this to replace a Shark Ion Duo Flex cordless. The Power Pro Flex is much lighter and not as solid- but it was also cheaper. It has great battery life. The blue light is incredible for showiing dust on hardwood floors that I wouldn't see. What I miss from the Ion Duo Flex- The carrying handle when folded, the rotating roller brush attachment for the removable hand vac. Will keep hand vac from ION Duo- much more functional. The hand vac from the Power Pro- is more like a car vac than a true vacuum. I didn´t want the more expensive Sharks because they appear to have features that self adjust and lessen the battery life. It was the multi-flex wand that broke on my Ion Duo and is no longer made by Shark. Again for the money this Pro Flex is an excellent vacuum- especially for hard floors
Written by a customer while visiting sharkninja.com
Customer Rating
2
Was hopeful, but left disappointed
on September 20, 2025
Posted by: Veronica B.
from Reno, NV
Gender:Female
I've had this vacuum for a little over a week now. When I got this, I was excited about the feature where you could vacuum under surfaces! After getting this vacuum and trying it out, I've come to find that the suction is not as strong as it is advertises. I get a lot of kickback of dirt. I have a pet with short fine hair and it doesn't seem to pick up the hair that well, and it is very loud. The plus side is, it's very light weight, easy to snap together, and it's cordless. I am left very disappointed and dissatisfied, overall. Not worth the price!!!!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hi Veronica, Thank you so much for taking the time to leave a review and share your experience. We’re sorry to hear that the vacuum hasn’t met your expectations, especially regarding suction power, noise, and pet hair pickup. We truly value your feedback and will be sure to pass it along to our product team. To help resolve the issues you’ve mentioned, we recommend following the troubleshooting steps in our guide here: https://support.sharkclean.com/hc/en-us/articles/20798766380956-IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide. If the problem continues after trying these steps, the link will also direct you to our Customer Service line, where our team will be happy to assist you further. Thank you again for your feedback. Kind regards, Shark Home US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Working very well!
on September 17, 2025
Posted by: BobbyD
I'm enjoying using this lightweight vacuum; its hack the weight of my Shark plug in vacuum. This makes it very maneuverable and the battery is lasting well enough to vacuum my entire house before charging. My only criticism is that in view of the fact that the unit is a bit top heavy due to the location of the battery, it would be nice if the handle was softer and less slippery.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not I just expected
on September 10, 2025
Posted by: Marlon M
Got it 2 weeks ago and the battery doesnt stay long… the power is not I expected… not sure if i got a defective one. Will probably would return or exchange
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 15, 2025
Hi Marlon M, Thank you for taking the time to leave a review. We're truly sorry to hear that your experience with the Shark PowerPro Cordless Stick Vacuum (IZ380H) hasn’t met your expectations. We understand how disappointing it can be when battery life and suction power fall short. To help resolve this, we recommend following the steps in our Troubleshooting Guide: https://support.sharkclean.com/hc/en-us/articles/20798766380956-IZ380H-Series-Shark-PowerPro-Cordless-Stick-Vacuum-Troubleshooting-Guide
If the issue continues after trying those steps, please don’t hesitate to contact our Customer Service team. They’ll be happy to assist you further and explore options such as a replacement or exchange if needed. Kind regards, Shark Clean US
If the issue continues after trying those steps, please don’t hesitate to contact our Customer Service team. They’ll be happy to assist you further and explore options such as a replacement or exchange if needed. Kind regards, Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Better than Dyson
on September 8, 2025
Posted by: Joe 157
Will be getting Shark vacuum cleaner, going forward if quality continues be this good or better.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Dream come true
on August 30, 2025
Posted by: OCDcleaner
from California
Gender:Female
My birthday present to myself showed up 🎉🎉🎉 and let me tell you, this baddie did NOT disappoint. I just vacuumed my entire hairy home (I have 1 golden retriever, 1 goldador, and 3 indoor/outdoor kitties) in record time (and on one bar of battery)!!! It will be so much easier to keep up on the dog/cat hair and the dirt they drag in, with this wonderful creation from Shark. 😭🙏 No more cord tripping me or dragging hair and dirt around. The wand flexs, making it a breeze to get underneath EVERYTHING. The "Dirt Reveal" light is disturbing, and I can literally vacuum in the dark and see every last hair and speck of dirt. It even automatically senses and switches from hard floor to carpet mode as soon you hit rug/carpet. There is an extra power trigger, but honestly I haven't even needed to use it besides when using the crevice tool a couple times. You can ditch the wand and turn it into a handheld to make cleaning couches, stairs, etc etc easier. Then when you're all done, this little cutie folds up into a tiny little thing so it can be tucked away anywhere for a quick grab n clean. I'm in love.
I have now had it for a few days now and it has made my life so much better. Before I wouldn't want to vacuum everyday because dragging my big vacuum around this house was a literal pain in my butt...now I just grab and go and I must be finishing vacuuming the entire house in like half the time. I've only dreamed of having hair-free floors my entire life, but now it is a reality. So so happy.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointed
on August 17, 2025
Posted by: Preciosachic88
from Charleston Sc
Gender:Female
The folding attachment has broken twice !! Rhe 1st one was covered by warranty but now I'm out of warranty range and it broke again. The plastic snap that locks it in places is what broke twice . Never again.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 19, 2025
Hi Preciosachic88,
Thank you for taking the time to leave a review.
We’re so sorry to hear about the repeated issues with your folding attachment and the frustration caused by the warranty limitations. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product durability and support.
If you’d like to speak with us further, please reach out to 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re so sorry to hear about the repeated issues with your folding attachment and the frustration caused by the warranty limitations. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product durability and support.
If you’d like to speak with us further, please reach out to 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Vac
on July 18, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This shark vacuum is amazing. Love the quietness of the vacuum. It's not loud. The durability is great too. The battery last longer and chargers pretty fast. It has versatility when using it. You have what I call a boost button. And I also love when you go from carpet to floor. It changes sweep mode.
Written by a customer while visiting sharkninja.com