Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,068 Reviews)
Rating breakdown 4,068 reviews
5 Stars
2,928
4 Stars
691
3 Stars
226
2 Stars
106
1 Star
117
78%of customers recommend this product.
(
652 out of
837)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Valencia
Verified Purchase:Yes
I love the watch however you jeed to charge it every night. Not enough instructions included
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life poor
on December 11, 2025
Posted by: Mike
Battery life of less than 24 hours is sad. ECG is neat.
Response from Samsung USBy R&R Team, December 11, 2025
Hey there Mike,
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Samsung Support. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by contacting Samsung Support. Thanks for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
3
Watch Update Issues
on December 10, 2025
Posted by: Showtune Lady
from Midwest
Expertise:Intermediate
Galaxy 7 (SM-L310) is my first smart watch. It has never updated from One UI v6.0. The latest version is 8.0. My phone has been reset and it still won't update. Please help!
Response from Samsung USBy R&R Team, December 10, 2025
Aloha Showtune Lady,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. Your Samsung smart watch isn't all cogs and gears - it's wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether or not you have a phone! Please take a moment to review, "Update software and apps on your Samsung smart watch" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, do not hesitate to contact Samsung Support. Thanks for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Update software and apps on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10001571/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. Your Samsung smart watch isn't all cogs and gears - it's wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether or not you have a phone! Please take a moment to review, "Update software and apps on your Samsung smart watch" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, do not hesitate to contact Samsung Support. Thanks for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Update software and apps on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10001571/
Written by a customer while visiting Samsung US
Customer Rating
4
Love my watch except battery
on December 5, 2025
Posted by: Sara k
from Dayton OH
Expertise:Beginner
I really like my watch Galaxy 7 . It is cute. I have a small wrest and the 40 mm fits me perfectly. My only issue that is why I gave it a 4 stars, is the BATTERY. Oh boy, it dies fast. I had to put it on battery saving mode, and still have to charge it everyday.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Cameron Park Ca
Expertise:Beginner
Verified Purchase:Yes
I love it everything I wanted and needed for a smart watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Niki
from MI
Expertise:Expert
Verified Purchase:Yes
I prefer the watch design of the 7 to the 8, so I ordered this one. The trade in was good, and the watch looks awesome. The color is subtle, and the band is surprisingly comfortable. Great battery life and display quality. Highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great gift
on November 30, 2025
Posted by: Vintex
from Texas
Expertise:Intermediate
Great gift I got the 44mm one for my brother and he loved it I decided I wanted to upgrade too.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy if you don't have a Samsung phone
on November 30, 2025
Posted by: Rmaz98
from Los Angeles California
Expertise:Expert
Ecg and blood pressure will not work unless you have a Samsung phone. There was a workaround but stopped working after ui8 update. Never buying another Samsung product
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hello Rmaz98,
Thank you for taking the time to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. We strive to provide our customers with exceptional experiences and quality products. Some Galaxy Watch7 features, particularly advanced health ones like ECG and sleep apnea detection, do not work with non-Samsung phones because they require the Samsung Health Monitor app, which is only available on Samsung devices. Other features, like reminders, certain calendar functions, and Samsung Find, also have limited functionality or are unavailable with other Android phones. Basic functions like fitness tracking, weather, and app/watch face installation typically work across different Android phones. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manuals
https://www.samsung.com/us/support/downloads/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for taking the time to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. We strive to provide our customers with exceptional experiences and quality products. Some Galaxy Watch7 features, particularly advanced health ones like ECG and sleep apnea detection, do not work with non-Samsung phones because they require the Samsung Health Monitor app, which is only available on Samsung devices. Other features, like reminders, certain calendar functions, and Samsung Find, also have limited functionality or are unavailable with other Android phones. Basic functions like fitness tracking, weather, and app/watch face installation typically work across different Android phones. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
You Tube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manuals
https://www.samsung.com/us/support/downloads/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US