Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,068 Reviews)
Rating breakdown 4,068 reviews
5 Stars
2,928
4 Stars
691
3 Stars
226
2 Stars
106
1 Star
117
78%of customers recommend this product.
(
652 out of
837)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
2
Not impressed
on August 5, 2026
Posted by: Doodledorsel
from Jackson, TN
Expertise:Intermediate
Regret trading my Fitbit Sense 2 for this watch. Sleep tracking is absolutely HORRIBLE. I usually love Samsung products. I've only ever owned Samsung phones for the past 20 years and I have several other devices and appliances. This watch does not meet their normal standards.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R Team, August 6, 2026
Howdy Doodledorsel,
Thank you for taking the time to share your thoughts with us regarding your experience using the Samsung Galaxy Watch7. We understand the importance of having features that function as advertised. Without having more details available regarding what you may be experiencing with your features and without being able to ask you any follow up questions, I have shared a few resources below to help resolve what you may be experiencing. Feel free to check those out and let us know afterward if you would like any further assistance by reaching out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Galaxy Watch is not tracking sleep data correctly
https://www.samsung.com/us/support/troubleshoot/TSG10004960/
Use Samsung Health sleep monitoring on your Galaxy Watch
https://www.samsung.com/us/support/answer/ANS10003657/
Thank you for taking the time to share your thoughts with us regarding your experience using the Samsung Galaxy Watch7. We understand the importance of having features that function as advertised. Without having more details available regarding what you may be experiencing with your features and without being able to ask you any follow up questions, I have shared a few resources below to help resolve what you may be experiencing. Feel free to check those out and let us know afterward if you would like any further assistance by reaching out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Galaxy Watch is not tracking sleep data correctly
https://www.samsung.com/us/support/troubleshoot/TSG10004960/
Use Samsung Health sleep monitoring on your Galaxy Watch
https://www.samsung.com/us/support/answer/ANS10003657/
Written by a customer while visiting Samsung US
Posted by: MPet
Expertise:Intermediate
Verified Purchase:Yes
Replaced my 4, loving my 7; great trade in offer. Well worth the price to trade up, sleek and smart, this watch is a great twin to my upgraded Samsung S26 phone
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: ANAN
from North Carolina
Expertise:Beginner
Verified Purchase:Yes
I really enjoy the devide. It does everything I need it to do. The battery life isn't great, but not terrible either. Usually lasts a day and a half before it dies.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Good day ANAN,
Thanks for sharing your sentiments with us about your experience using the Samsung Galaxy Watch7. Your feedback is invaluable to us as we continue to innovate while improving our product line. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by reaching out to Samsung Support. Thanks for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for sharing your sentiments with us about your experience using the Samsung Galaxy Watch7. Your feedback is invaluable to us as we continue to innovate while improving our product line. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than anticipated battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. Let us know if you would like further assistance afterward by reaching out to Samsung Support. Thanks for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Donna
from Florida
Verified Purchase:Yes
I love the watch funtions. Also, the face I use has heart rate, steps, UV index, time, date, weather - everything i want to know throughout my day.
I only wish the color was true to the picture and my expectations. I expected a slight Goldstone watch with a cream colored band. The watch is more of a soft brushed chrome and the band looks white to me.
I only wish the color was true to the picture and my expectations. I expected a slight Goldstone watch with a cream colored band. The watch is more of a soft brushed chrome and the band looks white to me.
I would recommend this to a friend!
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, June 18, 2026
Hello there Donna,
Thanks for taking the time to reach out to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. We value your candor as we continue to innovate while improving the design and functionality of our product line. We're happy to hear that you've been pleased with the addition of your Galaxy Watch7! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time to reach out to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. We value your candor as we continue to innovate while improving the design and functionality of our product line. We're happy to hear that you've been pleased with the addition of your Galaxy Watch7! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Rebecca R
from Winslow, AZ
Expertise:Beginner
Verified Purchase:Yes
The watch functions really well and has all the features I was looking for. The only downside is the battery life—I wish it lasted more than a single day before needing to be recharged. Other than that, it's been a great device.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R Team, June 18, 2026
Hello there Rebecca,
Thank you for sharing your feedback with us regarding your recent experience using the Samsung Galaxy Watch7. We appreciate your insights as we continue to innovate while improving our product line. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for sharing your feedback with us regarding your recent experience using the Samsung Galaxy Watch7. We appreciate your insights as we continue to innovate while improving our product line. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: no work
Verified Purchase:Yes
On my second day with my new watch, charged at 100% and the face screen was not on all the time. The watch alerted me that it needed to be charged when I was working on my yard. So, needless to say, this battery can't hang with me when I'm working.
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy R&R Team, June 15, 2026
Hey No,
Thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving our product line to better suit your needs. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshoot/TSG10007314/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving our product line to better suit your needs. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshoot/TSG10007314/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from TX
Expertise:Intermediate
Verified Purchase:Yes
This is my 3 watch. I had the Galaxy watch4 for about 6yrs and it worked great, just didn't hold a charge as long. So I updated grade and man what a differece.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kate
Verified Purchase:Yes
It smooth and scratches easily. Wish it set down in so the surface didn't hit everything.
Written by a customer while visiting Samsung US