Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,068 Reviews)
Rating breakdown 4,068 reviews
5 Stars
2,928
4 Stars
691
3 Stars
226
2 Stars
106
1 Star
117
78%of customers recommend this product.
(
652 out of
837)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
1
The short battery life nullifies any improvements
on July 27, 2024
Posted by: RobT
Expertise:Expert
I decided to finally upgrade from my original Galaxy Watch and wanted to take advantage of the trade in offer. The features seem pretty nice but I can't even get a full day on a charge. That is with MINIMAL use (no texting, workout tracking, gps/apps, heart rate monitoring, etc), literally just having it on and checking the time occasionally. My current watch still gets at least a few days (which i wasnt expecting in this one, all i wanted was a reliable 24 hours). I've done all the diagnostics commented from other reviews and everything is fine. Compared to my 4+ year old galaxy watch it seems faster but with the battery being that bad, it isnt enough of an improvement to keep. I'll be returning this and keeping my old one (which blows my mind). I thought I gave samsung enough time to make a better watch, but i guess they need at least one more year. It also said it came with a free additional band when pre-ordering, which never came.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 18, 2024
Hey Rob! Your outreach is greatly appreciated. We noticed you reached out to let us know how your experience has been with your Galaxy Watch7. The Galaxy Watch7 is designed to help you track your fitness progress and achieve your goals. Whether you're hitting a personal record, trying a new exercise, or simply staying active, the Galaxy Watch7 allows you to earn badges that will motivate you to stay committed and keep moving forward on your fitness journey. These badges serve as a great way to track your achievements and provide you with extra motivation to push yourself further. With the Galaxy Watch7, you have the tools to make your fitness journey more engaging and rewarding. We noted your concerns about encountering shortened battery life on your watch. We recommend that you make sure your watch has the latest software installed. Go to Settings and tap on Software Update to check for available updates. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. If this continues to be your experience, do not hesitate to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (Improve battery life)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (Improve battery life)
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Written by a customer while visiting Samsung US
Posted by: Glassman
Verified Purchase:Yes
Excellent upgrade from previous watches. Very smooth and responsive
Written by a customer while visiting Samsung US
Posted by: Jesse
from Nampa, idaho
Expertise:Expert
Verified Purchase:Yes
Excellent battery life! I love the new energy score
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Scrapsworld
from Ponte Vedra, FL
Expertise:Intermediate
Verified Purchase:Yes
Slightly better than the watch 6, which is a great smart watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Leo Rometo
from Dalas Texas
Expertise:Intermediate
Verified Purchase:Yes
has a great presentation. all its features are very useful. thanks Samsung for this great product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jasmine
from Orange County, CA
Expertise:Intermediate
Verified Purchase:Yes
So fa so good, except older watch straps no longer fit.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great !!! Love the product.
on July 26, 2024
Posted by: Muhammad
from MN
Great watch with full of features. Placed another order. On issues if I need to charge it everyday. Of course if you play with the watch like watching videos or typing messages, browsing the battery wont last long. Keep in mind this is a watch not a phone. Here n there ecg and exercising app works great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not too happy with it so far
on July 26, 2024
Posted by: Casslee
from Texas
Expertise:Intermediate
I got the watch yesterday and finally had it set up today. It went from 72% to 50% in about 30mins for the setup. Then after i got it set up i received an alert that it was hot. It went into SOS MODE until cooled. I continued on with the set up trying to delete some of the apps and widgets. About 10mins into that another temp notification. The watch itself was "hot" to the touch.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, September 17, 2024
Thank you for taking the time to provide us with your honest feedback, Casslee. Your input is incredibly valuable to us as we continuously strive to enhance our products and services. It appears that you reached out to share your experiences with the Galaxy Watch7, and we are grateful for the opportunity to address your concerns. We've noted your observations regarding the watch running hot and experiencing battery drainage. It is entirely possible that these two challenges are related, and we are committed to assisting you in resolving this. When it comes to the performance of our Galaxy devices, including phones, tablets, smartwatches, and earbuds, it is important to recognize that they are designed to function optimally within a specific temperature range. While it is normal for these devices to generate some warmth during activities such as charging, it is essential to understand that this should not have a detrimental impact on the overall lifespan or functionality of the device. However, if your devices are consistently becoming excessively warm, it could potentially lead to operational issues. We want to ensure that you can continue to enjoy a seamless experience with your Galaxy Watch7, and we are here to provide you with the necessary support. To assist you in maintaining your devices within their normal operating temperature, we have included a guide in the link attached. This guide offers practical tips and insights to help you optimize the performance of your Galaxy Watch7 while ensuring that it operates within the recommended temperature parameters. If you require any further assistance or have additional feedback to share, please do not hesitate to reach out to us at Samsung Support. Thank you once again for your valuable input, and we look forward to supporting you in any way we can. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
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https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
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smsng.us/Facebook-Messenger
smsng.us/X-Messages
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Written by a customer while visiting Samsung US