Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,068 Reviews)
Rating breakdown 4,068 reviews
5 Stars
2,928
4 Stars
691
3 Stars
226
2 Stars
106
1 Star
117
78%of customers recommend this product.
(
652 out of
837)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
5
Works as promised
on July 28, 2024
Posted by: 729LRYar
[This review was collected as part of a promotion.] I brought this tablet for my grandma and is easy for her to used. Reasonable product to a Reasonable price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy life
on July 28, 2024
Posted by: ROVEDO19
[This review was collected as part of a promotion.] I use my watch all the time, it's just perfect for training and fitness.
The side it's great and it's basically all you need, you can do anything with it.
The side it's great and it's basically all you need, you can do anything with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted
on July 27, 2024
Posted by: Badhand386
[This review was collected as part of a promotion.] First things first, the battery life is greatly improved! If battery life was the biggest holdout for you, you’re in luck, as they’ve definitely enhanced that.
The biosensor suite is incredible; it’s super accurate and provides a plethora of useful information for you.
I’ve tried multiple workout modes and have found them all to be very accurate with their calorie and exertion estimations.
Great product, and I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life is absolutely terrible
on July 27, 2024
Posted by: Raymond
from New York
Expertise:Intermediate
The watch seems fine. Faster than my previous Watch 4 and much more comfortable to wear, but the battery life is abysmal. It's very inconsistent with the longest its lasted being about a day and a half and the shortest being a half a day. Not even sure what's going on as I mainly wear it to notify me of work emails/calls and to track my steps, nothing more. Very disappointing. I cannot recommend this product until the battery life problem is figured out.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, July 28, 2024
Thank you for leaving us your feedback, Raymond. We understand that you are reaching out regarding your Watch7 battery life. Samsung devices come with a 12-month limited warranty that covers manufacturer defects. We recommend performing a diagnostic on your watch to ensure your battery is in good condition. I will be attaching a link below to help you do so, as well as other troubleshooting options. If this continues, reach out to us at Samsung Support for additional assistance.
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Posted by: Chris
Expertise:Intermediate
Verified Purchase:Yes
The battery life is horrible. 8 hours on a good day. Unacceptable.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, July 28, 2024
We appreciate your candid feedback, Chris. Your feedback is essential to our continued improvement. We see that you are reaching out to us about your Watch7 battery life. We recommend using the link attached to help you troubleshoot your battery. If this persists, please reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery and Feature Drain
on July 27, 2024
Posted by: Lauren
from Inver Grove Heights MN
Expertise:Intermediate
Very disappointed. The battery is still bad. I have to charge twice a day even though I have power saving turned on and all the perks turned off. Also, it won't turn on sleep score or any of the sleep tracking factors. Rebooted, reset, deleted data, tried it all and still does not work. Really regretting this purchase.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 27, 2024
Thanks for reaching out to us, Lauren. Your feedback is greatly appreciated! We see you reached out to share your experience with the Watch7. The Watch7's new 3nm processor supercharges your daily routine, allowing you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. If you are still experiencing shortened battery life, we recommend making sure to check and update your watch's software. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. As far as the sleep tracking feature goes, we would like to gather more information on this so that we can further assist you. Please reach out to us at Samsung Support so that we can get started. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Battery
on July 27, 2024
Posted by: Cajest
Expertise:Expert
Battery life was horrible. I was charging 3x a day. If I turned off all of the features, I still had to charge 2x a day. I am returning the watch.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, September 18, 2024
Thanks for sharing your feedback with us, Cajest. We love hearing from you! We see that you reached out regarding the Galaxy Watch7. The Galaxy Watch7 is equipped with a wide array of features geared towards helping you achieve your health and fitness goals. One standout feature of the Galaxy Watch7 is its personalized Energy Score, powered by Galaxy AI. This innovative feature allows you to assess your physical readiness for the day based on your previous day's activities. By providing you with valuable insights into your energy levels, the Galaxy Watch7 empowers you to make informed decisions about how to approach your day. With the personalized Energy Score, you can set daily challenges for yourself and strive to improve your score incrementally. This not only serves as a motivating factor but also encourages you to make positive lifestyle changes to enhance your overall well-being. We understand that a durable battery is needed to enjoy the features of your watch. If you are still experiencing shortened battery life, we recommend checking and ensuring that your watch is running the latest software version available. Sometimes apps may have a bug that causes them to use excessive battery. Make sure all your apps are up to date for the best performance. Check out the attached link for additional steps to ensure your battery life increases. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
4
Good watch, crappy free band
on July 27, 2024
Posted by: Nathan
from Franklin, Pa
Battery is horrible until you learn to turn off smart things app (samaungs version of find my app). Once this was turned off my watch easily gets 2 full days of battery with little use. Nothing else really turned off either. Before smart things was turned off even my new bud 3 pro earbuds drained like 20% in a day with no use. I think its just a huge bug or something with smart things GPS tracking. Just wasting battery left and right.
I don't use the watch for nearly everything but I enjoy having a cool watch that can buzz me to alert me to a text if my phones not nearby, while gaming, or working, and I like the customizable faces. The ultra one is the best imo. I have everything I need right on it. If I ever get a lte plan this watch will be MUCH better but honestly, it's to expensive for me since I don't have a normal carrier phone plan and they wanna charge you up the butt for watch lte plans unless you have a phone plan with the carrier. Either way, I rather have the option then never being able to use it.
The included free athleisure band is imo trash. It's very long and with me having a big wrist, this thing is huge on me even when I tighten it as much as I can. The way it's just designed is really REALLY bad. The end of the band basically wraps all around my wrist and back to the watch. The directions tell you can stuff it back into the band underneath, which honestly is just not easy or doable with one hand, and not good long term for the material even if you managed too. This thing is literally trash. I wish they would of given me an option for the cheap fabric one cause that one could of been mildly more useful and maybe even comfortable. This one just slides around my hand no matter how tight I set it unless it's super tight and hurts my wrist. The other band that I received is superior in every other way and I don't think I'll ever touch this piece of trash again.
All in all, for a first time watch user, this was pleasant and I hope to get mildly good use out of this thing. I slapped a spigen glass screen protector on this and it was SUPER EASY. Highly recommend you buy one if you're concerned over scratching like I was due to work environment
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US