Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,705 Reviews)
Rating breakdown 4,705 reviews
5 Stars
3,357
4 Stars
799
3 Stars
273
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
5
Fix update
on August 9, 2024
Posted by: YinChinWan
I posted yesterday about a no charging issue. After talking with a patient and friendly rep, I got my issue somewhat resolved. My Watch 7 now can charge to 100%. The fix was a simple reboot. It needs to be rebooted before each charge, but everything works fine. This fits my needs well enough. It does lose battery life quickly, (2%-3% an hour with normal use), but many bells amd whistles. 👍👍
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy watch 7 - Small
on August 9, 2024
Posted by: Sweetblue
[This review was collected as part of a promotion.] I use my watch wearing daily. This watch seems to pick up my longer walks than the watch prior to this.
The small band that came with watch I did not like. The band seemed bigger than the other small bands. I had to use a band I had from my prior watch. I wish they made bands for those of us with small wrists.
I do like the design on the actual watch. It seems more smooth and just overall looks sleek.
Value
4
Written by a customer while visiting Samsung US
Posted by: MEHDI
from PHOENIX, AZ
Expertise:Expert
Verified Purchase:Yes
I pre-ordered this product with mixed feelings, and unfortunately, my doubts were confirmed when I finally received it. The only reason I opted for this particular watch was that it was the only option available at the time. However, the color I received is not what I would have chosen if given other options.
While the product itself is decent, the color is a letdown and it doesn't fit my personal style or preferences. I wish the company had offered more color options.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, September 20, 2024
Thank you for sharing your feedback, Mehdi. We always strive to provide our customers with the best experience with our products. We noticed that you reached out to share your thoughts on the Galaxy Watch7. We understand how important personalization is to our customers. We're sorry to hear that you aren't happy with the color of your watch. If you are looking to customize your watch, we recommend checking out the bands we offer for the Watch7. Our new watch band selections for the Galaxy Watch7 and Galaxy Watch Ultra are made using a variety of comfortable and stylish materials, so there's something for everyone. For instance, the functional Sport Band is ideal for fitness enthusiasts, and the Athleisure band is perfect for casual wear. Plus, the Galaxy Watch7 bands are interchangeable with previous Galaxy watch models that share the same band size. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Lauren
from Minneapolis, MN
Expertise:Intermediate
Verified Purchase:Yes
I like the watch overall. It has some new features, and the face is a little nicer. The bezel edges wore off on my last one samsung watch, hope this holds up. The battery is still problemic.
I would recommend this to a friend!
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Jacquelinesr
from Irvine California
Verified Purchase:Yes
I got it for a great deal. The process was very easy and shipping was quick. The watch is beautiful. I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: jokersmith
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
very nice, solid watch. I like the extra features and the health status monitoring.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good watch but has limits due to watch face format
on August 8, 2024
Posted by: Geri
Expertise:Expert
I have several watches from Samsung and have been a many time repeat customer. I am very loyal to this brand. I really like my watch 7, however, I hate that I can't use most of my watch faces that I used with my previous watches. Had I not traded in my old watch, I may have returned this one bc I don't want to have to buy more faces with limited options. The update fixed a lot of the battery issues, so I gave a star back. I find myself using the 5 pro instead all of the time instead for more flexibility.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Roseville, MI
Expertise:Intermediate
Verified Purchase:Yes
Poor battery life, way worse than their older watches.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, August 9, 2024
Thank you for reaching out to us with your review, Stacy. Your feedback is extremely valuable as we strive to make improvements. We understand that you're contacting us about your experience with the new Galaxy Watch7. This smartwatch is designed to provide a comprehensive understanding of your health, and it encourages you to lead a healthier lifestyle. With over 100 workout tracking options, you can create personalized routines using various exercises through the Workout Routine feature to help you achieve your fitness goals. The Race feature allows you to compare your current and past performance in real time to track your progress and stay motivated. Additionally, the Body Composition feature provides a complete understanding of your body's fitness level. We appreciate your feedback and are committed to providing the best possible experience with our products. If you are experiencing shorter battery life, we recommend ensuring your device is up to date with the latest software. Check out the link provided below for instructions on how to do so, as we as other options that should help optimize your battery life. If you need any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US