Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,705 Reviews)
Rating breakdown 4,705 reviews
5 Stars
3,357
4 Stars
799
3 Stars
273
2 Stars
131
1 Star
145
82%of customers recommend this product.
(
1,082 out of
1,327)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Seth B
from Clifton Park NY
Expertise:Intermediate
Verified Purchase:Yes
It's ok. Looks great, feels good on the wrist. Battery life is abysmal and not improving over time, it's actually getting worse.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 20, 2024
We appreciate you taking the time to reach out to us, Seth. Your feedback is greatly appreciated. Understand your body like never before with the Galaxy Watch7. Our most advanced health sensor accurately tracks your heart rate, sleep patterns, and more. You can easily switch from checking the weather to monitoring your workouts. Plus, the Watch7 optimizes battery life for long-lasting power, ensuring it keeps pace with your busy lifestyle. There are several reasons your Galaxy Watch may be experiencing battery drain or reduced battery life, such as certain apps consuming more power. To improve performance, ensure your software and apps are updated, as bugs in apps can lead to excessive battery usage. If your watch is paired with a Samsung phone, you can use the Samsung Members app to perform a diagnostic on your watch's battery. If it passes the test, you can be confident that the battery is in good condition. Check out the link attached for additional options to optimize your watch's battery life. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: William
Verified Purchase:Yes
The trade-in value for my watch 5 was incredible. This watch only lacks the wireless charging, it has everything else!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Sergio B
from Texas
Expertise:Expert
Verified Purchase:Yes
I've upgraded from watch 4 to 7.. Battery life improved a lot. More Responsiveness (faster CPU) and screen size bigger maintaining its compact form factor (40mm). Happy customer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch, a few minor hiccups that resolved.
on November 19, 2024
Posted by: JenG
from Dublin, Ohio
Expertise:Intermediate
I bought this a few weeks ago and while I have experienced 2 weird results, the majority of the results from this watch are amazing!!
1. I charged to only 98% one day and was woken in middle of night to turn on power saving because watch was at 5%. This has only happened once. Normally I only charge while showering after workout and have no problem getting well over 24 hours out of the battery.
2. During a workout I think I had the watch too tight and while walking where hr should be atleast 120, registered at 107 and going down. Stopped workout, dried watch and put on a little looser, and it's worked right ever since.
1. I charged to only 98% one day and was woken in middle of night to turn on power saving because watch was at 5%. This has only happened once. Normally I only charge while showering after workout and have no problem getting well over 24 hours out of the battery.
2. During a workout I think I had the watch too tight and while walking where hr should be atleast 120, registered at 107 and going down. Stopped workout, dried watch and put on a little looser, and it's worked right ever since.
These items are why 4 instead of 5. When it works correctly (99% of time) this watch is GREAT!! I love the energy score and work daily to try and bring it up! There are too many features to mention. I am trying to talk my mom into one, but she likes the more feminine, dainty watches.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exelente actualización!!
on November 18, 2024
Posted by: AieRom
[This review was collected as part of a promotion.] Uso mi watch 7 todo el día y es fenomenal.
Desde la medicion de mi sueño, pasando por los pasos diarios y los cuidados de la salud que ofrecen.
Me cambié y realmente es la mejor actualización que he realizado y si a esto le sumamos todos los beneficios de "Galaxy AI" y ha superado mis expectativas!!!
I Switched and enjoy a lot my new Samsung Galaxy watch 7 with the best Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Watch 7 Review
on November 18, 2024
Posted by: cerden3
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy Watch 7 for a while now, and it's been a game-changer for me. The battery life is one of the standout features – it's so much better than the previous Galaxy Watch. I can go through my day without constantly worrying about finding a charger.
The watch also syncs perfectly with my Samsung phone. The compatibility is spot on, making it easy to manage notifications, track my fitness goals, and use various apps. It's like they were made for each other!
Overall, the Samsung Galaxy Watch 7 is a reliable and efficient smartwatch that has exceeded my expectations. Highly recommend it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Texting problem
on November 18, 2024
Posted by: Thisistheway
from Utah
Expertise:Expert
I can only send texts when it wants me to, if I reset the watch then I can send 2 or 3 text on it before it stops letting me, then it will randomly let me send 1 or 2 text again when it feels like it. This only happens when I try and reply to a message.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 19, 2024
Thanks for reaching out to share your experience with the Galaxy Watch7! We always appreciate getting feedback from our customers. With the Watch7, you can easily respond to texts on the go, right from your wrist. The Suggested Replies feature, powered by Galaxy AI, analyzes your text conversations and offers simple suggestions for how to respond. If your Samsung smartwatch (LTE) is having mobile data difficulties, is unable to answer calls, receive texts, or failing to display your phone number in the Settings menu, first ensure that it is connected to your phone via Bluetooth through the Galaxy Wearable app, as you will not receive incoming calls if connected only via Wi-Fi. If the connection seems fine, you may need to unpair and then re-pair your watch. If these steps do not work, consider contacting your carrier for assistance with network options or activation support. For additional troubleshooting options, please refer to the attached link, and if needed, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
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Written by a customer while visiting Samsung US
Customer Rating
3
LTE vs Wifi/Bluetooth....know the difference!
on November 18, 2024
Posted by: Shopaholic
from Texas
Expertise:Intermediate
While I do love my new watch, I am disappointed that I purchased the watch version that cannot be connected to my current carrier. I did not realize that the LTE option is the one that you CAN connect with your carrier so that it works as a stand alone device. If you purchase the wifi/bluetooth version (which is the one I purchased), be aware that the watch does NOT work as a stand alone and must be within 10 meters (I think that is the distance) of your phone to receive your texts and/or phone calls.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 18, 2024
Thank you for sharing your experience with the Galaxy Watch7. We’re glad to hear you love your new watch, but we noted your disappointment regarding connectivity options. To clarify, the Galaxy Watch7 comes in two versions: LTE and Wi-Fi/Bluetooth. As you mentioned, the LTE version can function as a stand-alone device when connected to a carrier, while the Wi-Fi/Bluetooth version relies on proximity to your phone for calls and text. If you’re looking for standalone connectivity, you may consider exploring the LTE model. For more details or assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US