Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,068 Reviews)
Rating breakdown 4,068 reviews
5 Stars
2,928
4 Stars
691
3 Stars
226
2 Stars
106
1 Star
117
78%of customers recommend this product.
(
652 out of
837)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Nikki
from Washington
Verified Purchase:Yes
Great watch! Love all the features and new band design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mel B
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Easy setup, works great with my Galaxy s24 phone. Love the way to see app bubbles and the screen is crystal clear. Very happy!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Battery Life
on November 28, 2024
Posted by: Lang Lui
Expertise:Intermediate
Bought this watch 3 months ago, very disappointed with the battery life. My previous watch 5 battery last longer than this watch 7. Fully charged @9am and 50% battery gone before 5pm :(
I turned off watch with 18% battery the other night and the next morning - battery totally out, not able to turn it on.
I turned off watch with 18% battery the other night and the next morning - battery totally out, not able to turn it on.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, December 3, 2024
We appreciate you taking the time to share your experience with the Galaxy Watch7, Lang. We always appreciate the feedback we get from our customers. The Watch7 has a rated capacity of 425 mAh for the 44mm model and 300 mAh for the 40mm model. Actual battery life may vary depending on network conditions, usage patterns, and other factors. The new 3nm processor enhances your daily routine and optimizes battery life, ensuring that the Galaxy Watch7 keeps up with you. If you're noticing battery drain or reduced life, certain apps may be consuming more power. If the watch is paired with a Samsung phone, you can use Samsung Members to run a diagnostic test on the battery; if it passes, the battery is likely in good condition. Also, make sure to keep your apps and software updated, as outdated versions can lead to increased battery usage. Be sure to check out the link attached for options to help optimize your watch's battery life. If this continues, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life is a deal breaker for me.
on November 27, 2024
Posted by: LeHoKo
from Iowa
Expertise:Intermediate
This watch has to be charged every 24 hours, not exaggerating. How can a person get meaningful tracking when the watch cannot be worn for 1 hour and 45 minutes everyday? To make things even more complicated, you often need to reboot after charging or it won't resume tracking. My daughters Apple watch blows this out of the water. I am now thinking i need to go back to Apple so I can have a good watch.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 27, 2024
We appreciate you taking the time to share your honest feedback on the Galaxy Watch7, LeHoKo. We always look forward to hearing from our customers! The Galaxy Watch7 features a new 3nm processor that enhances your daily routine. It allows you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help optimize your watch's battery life. If this continues to be your experience, reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: NYCJ
from New York, NY
Verified Purchase:Yes
Don't feel the huge difference from 6 to 7- UX seems little better. But battery life seems shorter than 6
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch ever in speed .
on November 26, 2024
Posted by: Vickib
Expertise:Beginner
I purchased this one week ago. I love it
Only issue is I can't figure out how to connect to FITBIT APP, so I had to close my account. Using SAMSUNG HEALTH instead.
Only issue is I can't figure out how to connect to FITBIT APP, so I had to close my account. Using SAMSUNG HEALTH instead.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Glass face vulnerable without bezel - shattered
on November 25, 2024
Posted by: BBKing
This is my first watch without a bezel. I resisted it for years mostly because I expected it'd lead to a lot of smashed faces. Yup, it does. I've had the watch for 2 weeks and the face is already cracked.
I like the slimness of the watch and the processing speed is definitely faster than my watch 3. But the protective case I'm inevitably going to purchase will add some thickness...probably as much as a bezel did.
Pros: lightweight, thin, familiar UI, fast processing
Cons: glass face shattered in just 2 weeks.
I like the slimness of the watch and the processing speed is definitely faster than my watch 3. But the protective case I'm inevitably going to purchase will add some thickness...probably as much as a bezel did.
Pros: lightweight, thin, familiar UI, fast processing
Cons: glass face shattered in just 2 weeks.
Features
5
Performance
3
Design
1
Value
3
Response from Samsung USBy Social Commerce, November 26, 2024
Thank you for sharing your feedback on the Galaxy Watch7! Your input is invaluable as we strive for continuous improvement. The Galaxy Watch7 features our most powerful processor yet, built on advanced 3nm technology, which enhances your daily routine by allowing you to swiftly switch from checking the weather to tracking your workouts. It also optimizes battery life for long-lasting performance, ensuring that the Galaxy Watch7 can keep up with you throughout the day. We love to see that you are loving your watch so far. While we’re thrilled to hear that you are enjoying your watch so far, we regret to learn that your watch face is cracked. Samsung offers a 12-month limited warranty for manufacturer defects. Additionally, we provide the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and support. If you would like further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Nice Features, but battery issues
on November 25, 2024
Posted by: G W 307
Expertise:Intermediate
I've had this watch for a few weeks now, I traded my watch3 in on it. I really like the additional features, su h as the tiles, and additional health sensors. I have had problems with the battery. Sometimes it lasts all day, other times, it does not. One night last week, it was at 100% when I went to bed, but dropped to 4% when I woke up. Other nights, it has only dropped by 10% or so.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Thank you for sharing your thoughts on the Galaxy Watch 7. We’re excited to hear that you’re enjoying the new features, such as the tiles and additional health sensors. The upgraded sensor in the Watch 7 provides next-level precision, allowing you to understand your body like never before. This advanced health sensor tracks your heart rate, sleep patterns, and more with high accuracy, making it an essential tool for monitoring your wellness. We understand how important it is to have a durable battery so you can make the most of all the great features the Galaxy Watch 7 offers. To check your watch's battery condition, you can perform a diagnostic if your watch is paired with a Samsung phone. Use the Samsung Members app to run the test; if it passes, you'll know your battery is in good shape. Additionally, make sure to update your software and apps regularly. Sometimes, bugs in apps can cause excessive battery drain, so keeping everything up to date ensures optimal performance. Check out the link attached for additional options that should help increase your watch's battery life. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US