Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,068 Reviews)
Rating breakdown 4,068 reviews
5 Stars
2,928
4 Stars
691
3 Stars
226
2 Stars
106
1 Star
117
78%of customers recommend this product.
(
652 out of
837)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
5
Stunning
on December 6, 2024
Posted by: Pawma
By far my favorite purchase! Can't wait to show it off!
Written by a customer while visiting Samsung US
Customer Rating
4
EXTQPLGU^%!(()*^&$%#$#|"}
on December 5, 2024
Posted by: TIMMIE57SLOWJAHOVAh
First BLIST understanden just wrote typing thier those winmmiers shalving got plu'd
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life horrible!
on December 4, 2024
Posted by: Clau
from Texas
Expertise:Intermediate
I bought this to replace my watch 4 and the battery life is awful. I have to charge it every other day. I've read up on what to do to extend battery life, I've installed updates and it just does not work for me.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Social Commerce, December 4, 2024
Thanks for reaching out, Clau! We always look forward to getting feedback from our valued customers. We see that you reached out concerning the Galaxy Watch7. The Watch7 comes available in 44mm and 40mm sizes, featuring a durable armor aluminum casing and sapphire crystal. The watch is powered by a 3nm processor with five cores, ensuring optimal performance. Additionally, it has a durability rating of 5 ATM + IP68, meeting MIL-STD-810H standards. The battery capacities are 425mAh for the 44mm model and 300mAh for the 40mm model. We hate to see that you've experienced some shortened battery life on your watch. We see that you've already updated your watch, which is a great start! To troubleshoot further, you can perform a battery diagnostic using the Samsung Members app if your watch is paired with a Samsung phone. Additionally, make sure all your apps are updated, as outdated apps can lead to excessive battery usage. Remember that Samsung offers a 12-month limited warranty for manufacturer defects and the option to add Samsung Care+ for extended protection. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: GGHHI
Verified Purchase:Yes
I find something new every day that is useful to assist my daily life.
Written by a customer while visiting Samsung US
Posted by: Larry
from Chesapeake, Va
Expertise:Expert
Verified Purchase:Yes
Looks great withs lots of new heath sensors. Battery lasts much longer than my old watch. Plus got a great deal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Gill
from Alexandria-VA
Expertise:Intermediate
Verified Purchase:Yes
Really good option, easy to use with accuracy. Gives the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DrASP
from Summerville, SC
Expertise:Intermediate
Verified Purchase:Yes
Great looking, great fitting, helpful apps for my every day life activities.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's Okay
on December 1, 2024
Posted by: Sam10
Expertise:Expert
I've had this watch for over a month now. The battery last about 18 hours. 24 hours if the raise wrist and touch screen to wake is off. The speaker quality could be better but its not bad. I like the fact that it tracks the sleep cycles without an added price like fitbit. My biggest problem is the step counter.
I got the device to track my sleep and my steps. I needed to replace my fitbit and figured to go with a galaxy watch since I have the Samsung 24 ultra. There are times where I will place my watch in my pocket while I'm moving. And after a couple of times, I notice that the watch does not pick up on any steps if it's in a pocket. Which is a bummer. My fitbit would track all movement even if it was clip to my shirt collar.
As far as the sleep tracker, it's something but it's not as intuitive as the fitbit sleep tracker. With fitbit, their devices pick up on any sleep down to the minute. It's would record any naps I may have took unlike the galaxy watch. The fitbit would allow me to see the exact time I went through a sleep stage, the galaxy watch doesn't. The fitbit would know exactly when I wake up. The galaxy watch only register that I am awake once I unlock my cell phone.
So overall it's a decent fitness tracker. If fitbit tracked the sleep cycle without a premium subscription I would have stayed with them.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, December 5, 2024
Thanks for the feedback on the Galaxy Watch7, Sam. We always appreciate hearing from our customers and getting your feedback. The Galaxy Watch 7 is available in two case sizes: 44mm and 40mm and is crafted from armor aluminum with a sapphire crystal for enhanced durability. It is powered by a 3nm processor with five cores and comes with a battery capacity of 425mAh for the larger model and 300mAh for the smaller one. There are several reasons why your Galaxy Watch may be experiencing decreased battery life. Certain apps can lead to increased battery consumption, so it's important to diagnose the issue. If your watch is paired with a Samsung phone, you can use the Samsung Members app to perform a battery diagnostic; a successful test indicates the battery is in good condition. To optimize performance, ensure all your apps are updated, as bugs can cause excessive battery drain. Additionally, regularly updating your software is essential for maintaining efficiency. Check out the link we provided for additional options to optimize your watch's battery life. We're glad to see that your watch has helped you effectively track sleep cycles. Regarding the step counter, steps are not counted when there is no hand movement during exercise. For example, steps may not be recorded while pushing a lawn mower or cart because your hands are not moving. The watch is designed to accurately calculate real step counts while walking. Check out the link attached for additional tips to help get accurate step tracking. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience these challenges, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch (step tracking)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003112/#inaccurate-step-factors-on-your-samsung-smart-watch (step tracking)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US