Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,068 Reviews)
Rating breakdown 4,068 reviews
5 Stars
2,928
4 Stars
691
3 Stars
226
2 Stars
106
1 Star
117
78%of customers recommend this product.
(
652 out of
837)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Cs79
from Capitol Region, NY
Expertise:Intermediate
Verified Purchase:Yes
Looks and feels great! had a Watch 4 and a Watch 6 and the 7 is a great upgrade. Battery life is improved, and the new watch faces have lots of complications arranged well to suit my needs. I love the green color and the sport band fits well, even on my 5.5 inch wrist. The health monitors are good, as always.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 20, 2025
Hi there Cs79,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. We are beyond thrilled to hear that you're enjoying your upgrade to the Galaxy Watch7 so far! If you would like to provide additional feedback with us regarding your purchase or if you would like any further assistance, let us know by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. We are beyond thrilled to hear that you're enjoying your upgrade to the Galaxy Watch7 so far! If you would like to provide additional feedback with us regarding your purchase or if you would like any further assistance, let us know by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
3
Great device with significant flaw if you enjoy c
on February 20, 2025
Posted by: NDMDPM
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Upgrading from Galaxy Watch 6. In terms of capability and hardware, I'm very pleased with this and it is a step up from the Watch 6. I'm extremely disappointed, however, that Watchmaker is no longer supported. One of my favorite parts about this watch was being able to customize the faces. I'm not sure if this is across the whole galaxy watch ecosystem regardless of generation, but right now I'm really regretting the upgrade due to the loss of this compatibility and functionality.
Features
3
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 21, 2025
Salutations NDMDPM,
Thanks for taking the opportunity to review your Samsung Galaxy Watch7. Your feedback allows us to remain committed to the improvement of the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We understand how frustrating you may feel to have grown accustomed to your favorite apps and some of them not being compatible with your new upgraded device. We recommend reaching out to the manufacturer of your Watchmaker app to inquire if they have any potential solutions for their software incompatibility. Please let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the opportunity to review your Samsung Galaxy Watch7. Your feedback allows us to remain committed to the improvement of the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We understand how frustrating you may feel to have grown accustomed to your favorite apps and some of them not being compatible with your new upgraded device. We recommend reaching out to the manufacturer of your Watchmaker app to inquire if they have any potential solutions for their software incompatibility. Please let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Young M
Expertise:Intermediate
Verified Purchase:Yes
Battery life is terrible. Already sent it in for repair. The battery would die in less than 2 hours.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from Samsung USBy R&R Team, February 21, 2025
Aloha Young,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you have noticed a decrease in your Galaxy Watch7 battery life, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your battery. If you would like any further assistance after reviewing the resource shared, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you have noticed a decrease in your Galaxy Watch7 battery life, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your battery. If you would like any further assistance after reviewing the resource shared, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and seamless connectivity!
on February 20, 2025
Posted by: SamsungFan16
[This review was collected as part of a promotion.] I use my watch all day every day and I LOVE it. Tracks all my activity and easily connects with health and activity apps. It is very responsive and easy to scroll through apps and settings as needed. One of the best features is finding my phone! Love it! I connected the watch to my spotify account and downloaded my playlists..... now I can run without my phone while my watch is connected to my Samsung buds. I use it with Samsung pay and have found it amazing useful when forgetting my wallet. I've had other Galaxy watches but this one is the best!
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New Hampshire
Expertise:Expert
Verified Purchase:Yes
This is the worst watch I've ever gotten from Samsung. It does not hold a charge. I had to charge it every day. My watch 5 lasts for three and a half days. I'll keep the 5, Samsung can keep the 7.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, February 21, 2025
Hi there Kelly,
Thanks for taking the time out to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch7 may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please check out, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Watch7 battery life. If you would like any further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time out to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch7 may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please check out, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Watch7 battery life. If you would like any further assistance afterward, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Wano
from Washington state
Expertise:Intermediate
Verified Purchase:Yes
Watch needs recharge way more than I expected. Additional apps have to be added for it to be a very effective tool.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hello Wano,
Thanks for sharing your experience with using your Samsung Galaxy Watch7. Your feedback is valuable to us as we strive in providing the best products with superior functionality on the market to our customers. We're thrilled to hear that you've been pleased with your purchase so far. If you're experiencing less than optimal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you have described to be experiencing with your Watch7. Feel free to contact Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for sharing your experience with using your Samsung Galaxy Watch7. Your feedback is valuable to us as we strive in providing the best products with superior functionality on the market to our customers. We're thrilled to hear that you've been pleased with your purchase so far. If you're experiencing less than optimal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you have described to be experiencing with your Watch7. Feel free to contact Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Brandy
Verified Purchase:Yes
I love my new watch, I upgraded from the Samsung Galaxy Watch 6.
Written by a customer while visiting Samsung US
Posted by: Daniel
Verified Purchase:Yes
Idk what happened but always the watch says: Reset the watch to reconnect with your phone!! Always that's is no good
Response from Samsung USBy R&R Team, February 21, 2025
Howdy Daniel,
Thanks for sharing your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Samsung smart watch will not connect to a phone"
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thanks for sharing your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Please take a moment to review, "Samsung smart watch will not connect to a phone" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Samsung smart watch will not connect to a phone"
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US