Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,068 Reviews)
Rating breakdown 4,068 reviews
5 Stars
2,928
4 Stars
691
3 Stars
226
2 Stars
106
1 Star
117
78%of customers recommend this product.
(
652 out of
837)
Customer Reviews for Samsung - Refurbished Good - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Posted by: Brian K
Verified Purchase:Yes
Used galaxy watches in the past. This one lasts! The features and details are nice as well as looking professional. New attach style is much more convenient for my big fingers.
Response from Samsung USBy R&R Team, May 1, 2025
Greetings Brian,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch7. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. We're jumping over the moon to hear how much you've been enjoying the functionality and design of your Galaxy watch7. Let us know if you would like to share any other feedback with us by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch7. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. We're jumping over the moon to hear how much you've been enjoying the functionality and design of your Galaxy watch7. Let us know if you would like to share any other feedback with us by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product but battery should be worked upon.
on April 29, 2025
Posted by: Presido
Expertise:Expert
Verified Purchase:Yes
Great Product but Battery does not hold Charge as expected. For the price i expected the battery to last at least 24 hrs but sometimes before I return home the watch is already off. It will also be necessary to have various colors of the watch band especially also in black and white, which was scarce at the time i was making the purchase. Apart from that the watch is good.
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on April 29, 2025
Posted by: Ronnie RonC
Great picture, audio and Great to wear
As you watch music on blue tooth
As you watch music on blue tooth
Response from Samsung USBy R&R Team, May 1, 2025
Howdy Ronnie,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. It's awesome to hear how much you have integrated your Galaxy Watch7 into your lifestyle. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. It's awesome to hear how much you have integrated your Galaxy Watch7 into your lifestyle. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on April 28, 2025
Posted by: Mtb70
from Wausau Wisconsin
Expertise:Intermediate
About 6 months into ownership the outdoor temperature quit working. Unable to get it restarted.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Rosa
from South carolina
Expertise:Intermediate
Verified Purchase:Yes
Been a samsung user for years I i wouldn't trade it .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 8, 2025
Hi there Rosa,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. If you would care to share additional feedback with us regarding the performance, functionality, or durability of your Galaxy Watch7, please feel free to reach out to Samsung Support. We'd love to hear more! Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. If you would care to share additional feedback with us regarding the performance, functionality, or durability of your Galaxy Watch7, please feel free to reach out to Samsung Support. We'd love to hear more! Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Beth M
from Pinehurst NC
Expertise:Intermediate
Verified Purchase:Yes
Works perfectly and is stylish. I wish battery life was some better.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
from Nj
Expertise:Intermediate
Verified Purchase:Yes
This watch is terrible. The heart rate monitor barely ever works . Same for sleep monitoring. It says I have to wear my watch when im already wearing it. Im very disappointed with this watch.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, April 28, 2025
Hello Mike,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If some of your health tracking features are not working properly, please ensure that your watch is being worn correctly. It should be snug but not too tight! Also, make sure that the Samsung Health app as well as your software is updated. Afterward, restart you watch and the Samsung Health app. Take a moment to check out the resources I have left below for your review. Let us know if you have any questions or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If some of your health tracking features are not working properly, please ensure that your watch is being worn correctly. It should be snug but not too tight! Also, make sure that the Samsung Health app as well as your software is updated. Afterward, restart you watch and the Samsung Health app. Take a moment to check out the resources I have left below for your review. Let us know if you have any questions or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life
on April 26, 2025
Posted by: Livinlife
from Kansas
Expertise:Intermediate
Battery life is absurdly low.
I can just picture the Samsung smart watch 7 engineers having this conversation, "Hey, we could buy a certain competitors watch and check out their battery and try to match their tech, their battery lasts all day. We could but I have an even better idea, let's see what the cheapest tech out there is and use it, plus it's cheaper. Great Idea!" I have had my Galaxy 7 smartwatch for 7 days and have factory reset in 3 times now. Each time the battery will last all day for 2 days then on the 3rd day it drops to lasting to just over 3 hrs. I recharge it and it's back to 3 hours. Then I factory reset it and for 2 days it's great, then the 3rd day back to 3 hours a charge. I haven't added any apps either. Ridiculous, Samsung should be ashamed of themselves for pawning off such garbage to its customers. They have known about this issue and instead of making it better for the new 7 it's worse than the previous version. Samsung, you need to do better.
I can just picture the Samsung smart watch 7 engineers having this conversation, "Hey, we could buy a certain competitors watch and check out their battery and try to match their tech, their battery lasts all day. We could but I have an even better idea, let's see what the cheapest tech out there is and use it, plus it's cheaper. Great Idea!" I have had my Galaxy 7 smartwatch for 7 days and have factory reset in 3 times now. Each time the battery will last all day for 2 days then on the 3rd day it drops to lasting to just over 3 hrs. I recharge it and it's back to 3 hours. Then I factory reset it and for 2 days it's great, then the 3rd day back to 3 hours a charge. I haven't added any apps either. Ridiculous, Samsung should be ashamed of themselves for pawning off such garbage to its customers. They have known about this issue and instead of making it better for the new 7 it's worse than the previous version. Samsung, you need to do better.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, April 28, 2025
Good day Livinlife,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Let us know if you have any questions or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life on your device, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Let us know if you have any questions or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US